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Skills: Customer Service, Cannabis Education, Point of Sale (POS), Inventory Management, Compliance
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$18/hr–$19/hr
Part-time
high school
Posted 30d ago
~40 hrs/week
Responsibilities
Provide personalized cannabis product guidance and education to customers while maintaining a welcoming retail environment. Handle transactions via POS systems and ensure strict adherence to state cannabis regulations and inventory protocols.
Requirements
Requires a high school diploma, must be at least 21 years old, and able to register as a cannabis agent. Preferred experience includes 1-2 years in retail or hospitality and the ability to perform physical tasks like lifting 30 pounds.
Full job description
Ivy Hall is Illinois’ largest independent cannabis retailer. Rooted in community and driven by hospitality, Ivy Hall offers a curated selection of high-quality products, expert education, and personalized service in welcoming, thoughtfully designed spaces where feeling good matters more than simply feeling it. Moving beyond purely transactional retail, Ivy Hall is ushering in a new wave of dispensaries that prioritize connection, comfort, and discovery—an approachable alternative to the sterile and intimidating storefronts of the past. Dedicated to excellence, equity, and inclusion, Ivy Hall proudly serves communities across Illinois.
SPANISH LANGUAGE PROFICIENCY IS PREFERRED BUT NOT REQUIRED!\nJob Summary
We are seeking an enthusiastic, knowledgeable, and service-driven Budtender to join our dynamic retail team. The Budtender plays a pivotal role in shaping each customer’s experience—offering personalized product guidance, education, and hospitality in a compliant and high-energy retail environment.
The ideal candidate is approachable, detail-oriented, and eager to learn about the evolving world of cannabis. This individual thrives in a fast-paced environment, builds lasting relationships with guests, and upholds Ivy Hall’s mission to make every visit both inspiring and educational.
Key Responsibilities
Customer Experience & Education
Greet customers with warmth, professionalism, and a welcoming attitude
Guide customers through their cannabis education journey, tailoring recommendations to individual preferences and experience levels
Build and maintain lasting relationships with returning guests, fostering loyalty and brand trust
Retail Operations
Partner with teammates to ensure a seamless retail experience across all customer touchpoints
Process customer transactions accurately using the Point of Sale (POS) system, ensuring compliance with all state-monitored inventory protocols
Verify customer identification and assist at the front desk as needed to ensure compliance and security
Prepare and verify online orders for accuracy prior to pick-up
Stock, merchandise, and replenish product displays for both regulated and unregulated inventory
Compliance & Standards
Maintain a strong understanding of state and local cannabis regulations; adhere strictly to all compliance requirements
Ensure accuracy in recordkeeping and tracking within the state inventory system
Maintain a clean, organized, and sanitized workstation and retail environment at all times
Team Collaboration & Growth
Support managers and fellow budtenders as needed to achieve store goals
Participate in ongoing cannabis education and product training sessions
Contribute to a positive, collaborative team culture where every member shares Ivy Hall’s commitment to service excellence
Key Qualities
Friendly, professional, and deeply customer-focused
Passion for cannabis education, wellness, and community connection
Adaptable and able to thrive in a high-volume, fast-paced retail setting
Collaborative team player who values communication, accountability, and integrity
Self-motivated learner committed to continuous personal and professional growth
Requirements
Education & Experience:
High School Diploma or equivalent required
1–2 years of retail, hospitality, or customer-facing experience preferred
Must be 21 years of age or older and able to register as a cannabis agent with the state
Technical & Physical Skills:
Competent using standard office and retail technology (POS systems, Microsoft Word, Excel, email, etc.)
Ability to lift up to 30 pounds unassisted and remain standing or walking for 5+ hours per shift
Comfortable bending, kneeling, and reaching with or without assistance
Strong attention to detail and ability to follow operational and compliance procedures precisely
Knowledge & Interests:
Eagerness to learn about cannabinoids, terpenes, and diverse product applications
Understanding of cannabis regulations or willingness to be trained on state and local laws
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, and position objects, tools, or controls.
Hearing: Normal audio range, with or without correction
Vision: Close observation and ability to adjust focus
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$18 - $19 an hour
Compensation Range for this role is between $18 - $20 per hour.
\n
Working Environment
Work is performed both remotely and in a retail environment. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.
We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
It's not about feeling it, it's about feeling good.
Industry
Alternative Medicine
Company size
51-200 employees
Founded
2022
Headquarters
Chicago, Illinois
LinkedIn followers
2,573
Ivy Hall is a warm, inviting experiential dispensary with concierge-level service. It’s a place to embrace both the experience and the product. We offer a focused curation for all guests, whether it’s for the new cannabis consumer or the seasoned veteran, we have the most desired assortment of cannabis strains and products available in the state of Illinois. Featuring several locations throughout Chicago and Illinois, Ivy Hall is your friendly neighborhood sensory dispensary.
Offices: 1720 N Damen Ave, Chicago, Illinois 60647, US · 501 Pingree Rd, Crystal Lake, Illinois 60014, US · 996 s Waukegan Rd, Waukegan, Illinois 60085, US · 1970 Caterpillar Dr, Montgomery, Illinois 60538, US · 361 S Bolingbrook Dr, Bolingbrook, Illinois 60440, US
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There are currently 5,152 open customer service & support positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Customer Service & Support jobs in Chicago, IL?
Yes — 746 of the 5152 open customer service & support positions offer remote or hybrid work (230 remote, 516 hybrid).
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