Boston, Massachusetts, United States · Hybrid
$56k–$81k/yr
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demons…
Skills: Transfer Agent Oversight, Operational Support, SLA Management, Process Improvement, Compliance Monitoring
Boston, Massachusetts, United States · On-site
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or cr…
Skills: Parking Operations Management, Customer Service, Facility Maintenance, Oral Communication, Written Communication
Boston, Massachusetts, United States · Remote OK
$60k–$98k/yr
Zurich is looking for an accomplished Workers Compensation Claims Specialist II for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based i…
Skills: Workers Compensation Claims Handling, Litigation Management, Negotiation, Liability Determination, Coverage Analysis
Boston, Massachusetts, United States · On-site
$22/hr–$24/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Vital Signs Measurement, Phlebotomy, Patient Scheduling, Medical Documentation, Patient Education
Boston, Massachusetts, United States · On-site
About Us The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive t…
Skills: Staff Supervision, Training and Coaching, Performance Management, Inventory Control, Guest Relations
Boston, Massachusetts, United States · Hybrid
$65k–$90k/yr
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Addepar, Financial Reporting, Excel, PowerPoint, Private Investments
Boston, Massachusetts, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Alarm Monitoring, Access Management, CCTV Operation, Incident Response, Emergency Coordination
Boston, Massachusetts, United States · On-site
$20/hr–$24/hr
POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insur…
Skills: Patient Registration, Insurance Verification, Appointment Scheduling, Customer Service, Charge Entry
Boston, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Terminology
Boston, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Atlanta, Georgia, United States · On-site
$76k–$136k/yr
Job Requisition ID # 26WD99838 Position Overview We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion …
Skills: Customer Success Management, Strategic Account Planning, Churn Mitigation, Product Adoption, Relationship Management
Boston, Massachusetts, United States · On-site
$17/hr–$22/hr
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. …
Skills: Switchboard Operation, Customer Service, Emergency Response Coordination, Clerical Duties, Call Handling
Boston, Massachusetts, United States · On-site
$67k–$87k/yr
Firm Overview: Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investmen…
Skills: Project Management, RFP Coordination, Business Development, Client Relationship Management, Proposal Writing
Boston, Massachusetts, United States · On-site
$25/hr–$26/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer And Client Focus, Oral Communications, Problem Solving
Boston, Massachusetts, United States · On-site
$21/hr–$25/hr
Who We Are: Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging …
Skills: Retail Management, Customer Service, Visual Merchandising, Team Leadership, Sales Performance
Boston, Massachusetts, United States · On-site
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Join a Premier Corporate Law Firm Are you a polished pr…
Skills: Mailroom Processing, Reprographics, Hospitality Assistance, Inventory Management, Document Handling
Boston, Massachusetts, United States · On-site
$17/hr–$22/hr
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. …
Skills: Customer Service, Call Center Operations, Switchboard Operation, Emergency Response Coordination, Clerical Duties
Boston, Massachusetts, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Customer Service, Emergency Response, CCTV Monitoring, Patrolling, Incident Management
Boston, Massachusetts, United States · On-site
$36/hr–$42/hr
Overview Come join Fleet Mobile Maintenance, where we have cutting-edge technology that reduces your admin time - so you can focus less on paperwork and more on doing what you love. We are a locally run, family-oriented,…
Skills: Troubleshooting, Diagnostics, Commercial Tractor Repair, Trailer Repair, Preventative Maintenance
Boston, Massachusetts, United States · On-site
$2k–$2k/wk
The Massachusetts Port Authority is Going Above And Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in …
Skills: Customer Service, Bilingual Communication, Conflict Resolution, Public Safety, Cultural Sensitivity
Boston, Massachusetts, United States • Hybrid
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Acts as the primary liaison between internal departments and the Transfer Agent to resolve operational and service-related issues. Performs oversight of delegated activities, manages client complaints, and implements procedural enhancements to improve efficiency.
Requires 2-3 years of relevant operations experience and proficiency in Microsoft Word and Excel. A bachelor's degree is preferred, along with an understanding of Luxembourg and Latin American compliance regulations.
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
The Luxembourg Fund Monitoring Analyst is the primary liaison for MIL Boston, MIL Europe, and the Transfer Agent on all operational and service-related issues. Following established procedures, communicates with dealers, bankers, wholesalers and sales desk representatives to identify and address service issues. Uses discretion and judgment to make recommendations concerning processing and issue resolution. Replies to calls and mail on behalf of team manager.
LFMG analyst role entails advising various internal departments and performing oversight of TA activities delegated to SSBL.
WHAT YOU WILL DO
Provides operational support for MFS business areas including global sales team, client services, wholesalers (e.g. offices located in LATAM, London, Italy, and various remote offices, etc.) by working directly with the Transfer Agent to resolve complex problems
Attends and chairs calls with Transfer Agent to review SLA’s and escalate issues.
Acts as a point of contact with internal business departments on projects and enhancements.
Makes recommendations for process improvements, efficiencies and issue resolution.
Interacts internally and with vendors to develop, update and implement procedural enhancements.
Ensures team controls are completed and adhered to.
Communicates and prepares ad hoc and operational reporting for management and other business areas including MIL, Legal and various other groups within MFS.
Manage escalations from various departments within MIL, including global offices in London, Hong Kong and Tokyo.
Manages client complaints and ensures resolution in accordance with regulations and policy.
Coordinates feedback and initiates appropriate updates to operating memorandums and service agreements.
Assumes additional responsibilities as required.
Bachelor's degree preferred.
Minimum 2-3 years relevant experience
Strong organizational, interpersonal and communication skills.
Understanding of Transfer Agent policies and procedures
Understanding of compliance rules and regulations in Luxembourg and Latin America
Highly proficient in Word and Excel
PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCE:
Minimum of two- three years' Operations experience and demonstrated ability to coordinate work with others, internal and external, required.
At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our good-faith expectation for what we’ll pay depending on the candidate’s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:
MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
Education Assistance: Tuition reimbursement up to $8,000 annually
Education Assistance: Access to discounted tutors and college coaches
Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps
Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency – if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we’ll be happy to discuss them
#LI-HYBRID
At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.
Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance.
MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.
In 1924, MFS launched the US’ first open-end mutual fund. One hundred years later, as a full-service global investment manager serving financial advisors, intermediaries and institutional clients, we celebrate a century of active management. Our time-tested investing approach combines collective expertise, long-term discipline and thoughtful risk management to uncover what we believe are the best investment opportunities in the market. Learn more about our Social Media Terms of Use here: (paste link into browser) www.mfs.com/Literms For current career opportunities visit www.mfs.com/careers MFS Investment Management is an Equal Opportunity Employer.
Offices: 111 Huntington Avenue, Boston, Massachusetts 02199, US · Sydney, NSW 2000, AU · London , EC4V 5ER, GB · Toronto , CA · Hong Kong , HK
There are currently 2,834 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
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