Boston, Massachusetts, United States · On-site
$65k–$75k/yr
Overview About the Role & TeamThe IT Services Group of IDC is seeking a Helpdesk Support Specialist within our IT Services Team. This position is a “hands on” role and requires extensive knowledge in computer software, a…
Skills: Technical Troubleshooting, Asset Management, Data Sanitization, Windows Platforms, Customer Service
Boston, Massachusetts, United States · On-site
$125k–$150k/yr
Location: Boston, Massachusetts Earning potential: OTE Pay $125,000 to $150,000 per year. Competitive base plus uncapped commission, on-target earnings of $125,000, top performers earning $150,000+ per year About 7th Ave…
Skills: Luxury Sales, Consultative Selling, Lead Conversion, Pipeline Management, Customer Relationship Management
Boston, Massachusetts, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Security Patrolling, Emergency Response, Incident Documentation, Access Control
Chicago, Illinois, United States · Hybrid
$123k–$186k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: AI Agent Design, Technical Architecture, Solution Design, Agentforce, Data360
Boston, Massachusetts, United States · Remote OK
$60k–$98k/yr
Zurich is looking for an accomplished Workers Compensation Claims Specialist II for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based i…
Skills: Workers Compensation Claims Handling, Litigation Management, Negotiation, Liability Determination, Coverage Analysis
Boston, Massachusetts, United States · On-site
$89k–$116k/yr
Role Overview Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for our premium client, Lufthansa Lounge at Logan International Airport in Boston, MA. Our premium lounges are dedicated space for elite pa…
Skills: Food & Beverage Management, Financial Oversight, Team Leadership, Guest Experience Elevation, P&L Management
Boston, Massachusetts, United States · Hybrid
$45k–$55k/yr
Ready for a summer schedule that works for you? ☀️ Summer Fun Fridays at Northeast Family Services! We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharg…
Skills: Patient Intake, Scheduling, Insurance Verification, Behavioral Health Knowledge, CBHI Performance Specifications
Boston, Massachusetts, United States · On-site
$22/hr–$24/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Vital Signs Measurement, Phlebotomy, Patient Scheduling, Medical Documentation, Patient Education
Atlanta, Georgia, United States · On-site
$76k–$136k/yr
Job Requisition ID # 26WD99838 Position Overview We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion …
Skills: Customer Success Management, Strategic Account Planning, Churn Mitigation, Product Adoption, Relationship Management
Boston, Massachusetts, United States · On-site
$17/hr–$22/hr
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. …
Skills: Switchboard Operation, Customer Service, Emergency Response Coordination, Clerical Duties, Call Handling
Boston, Massachusetts, United States · Hybrid
$65k–$90k/yr
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Addepar, Financial Reporting, Excel, PowerPoint, Private Investments
Boston, Massachusetts, United States · On-site
$20/hr–$24/hr
POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insur…
Skills: Patient Registration, Insurance Verification, Appointment Scheduling, Customer Service, Charge Entry
Boston, Massachusetts, United States · On-site
$23/hr–$32/hr
About the Opportunity Job Summary The Administrative Assistant will provide general administrative support to department faculty and students in one or more units. Duties include organizing and scheduling meetings, ensur…
Skills: Office Administration, Budget Tracking, Meeting Scheduling, Customer Service, Microsoft Word
Boston, Massachusetts, United States · On-site
$16/hr–$16/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organization, Attention to detail, Multi-tasking
Boston, Massachusetts, United States · On-site
Calling all hospitality enthusiasts! Embrace the opportunity to deliver outstanding customer service in a welcoming setting, where your passion for food, sustainability, hospitality, wellness, and creativity will shine a…
Skills: Customer Service, Communication Skills, Order Accuracy, Team Collaboration, Food Running
Boston, Massachusetts, United States · On-site
Description Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role di…
Skills: Customer Service, Cash Handling, Sales, Upselling, Cross-selling
Boston, Massachusetts, United States · On-site
$19/hr–$28/hr
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through ac…
Skills: Prescription Filling, Insurance Processing, Inventory Management, Customer Service, HIPAA Compliance
Boston, Massachusetts, United States · Hybrid
Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Boston office Together, Silicon Valley Bank and First Citizens offer you the strength and stabili…
Skills: Client Onboarding, Client Servicing, Cash Management, KYC Compliance, Risk Mitigation
Boston, Massachusetts, United States · On-site
$80k–$140k/yr
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a pati…
Skills: Investor Relations, Fund Administration, Alternative Investments, Client Onboarding, Relationship Management
Boston, Massachusetts, United States · On-site
Responsibilities To learn more about Related click here: https://vimeo.com/434468879 Work Schedule: Thursday- Monday Hours: 11:00pm to 7:30am Days Off: Tuesday and Wednesday Join Our Team At Related Management, we believ…
Skills: Customer Service, Hospitality Management, Security Monitoring, Access Control, Package Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on managing IT asset inventory, performing data sanitization according to NIST standards, and coordinating e-waste disposal. Additionally, the specialist provides helpdesk support, handles equipment shipping and processing, and assists with new hire onboarding.
Candidates need a bachelor's degree or equivalent experience and 3-5 years of technical support experience in a customer-facing environment. Proficiency in Windows platforms, networking technologies, and the ability to lift heavy IT equipment are required.
About the Role & TeamThe IT Services Group of IDC is seeking a Helpdesk Support Specialist within our IT Services Team. This position is a “hands on” role and requires extensive knowledge in computer software, applications and hardware including an in depth understanding of Windows-based platforms along with the hardware and software corresponding to these systems. The Helpdesk Support Specialist role will be based in our corporate office located in Boston, MA. The individual in this role will primarily be responsible for providing support to IDG Inc. and IDC employees via the IT Help Desk ticketing system. Ideally, the candidate will successfully develop as a significant contributor to IDC’s worldwide IT Operations team. A demonstrated background in the realm of mainstream computer technology coupled with technical troubleshooting skills is required.
Inventory and Assessment
Data Sanitization
Equipment Organization and Asset Management
Recycling and Disposal
Documentation and Compliance
Additional Helpdesk Support
Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner.The expected total annual compensation, depending on location and experience, is between $65,000 – $75,000, inclusive of base salary and variable compensation.Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).
#LI-JF1 #LI-Onsite
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years IDC has provided strategic insights to help our clients achieve their key business objectives. IDC’s Insights businesses provide industry-focused advice for IT buyers in the Financial, Government, Health, Retail, Manufacturing and Energy verticals. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.
Offices: One Beacon Street, Suite 33100, Boston, Massachusetts 02108, US
There are currently 2,834 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, VPNE, Domino's, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Yes — 528 of the 2834 open customer service & support positions offer remote or hybrid work (151 remote, 377 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
