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Full-time
25 days of holidays, 4 sick days, Meal allowance, Leisure benefit allowance, Company-wide closures, Volunteering day
Posted 3d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The IT Analyst will provide support, administration, and optimization for the Microsoft Dynamics 365 platform. They will also gather business requirements, configure modules, and facilitate project deployments using Agile methodologies.
Requirements
Candidates must have at least 2 years of hands-on experience with Microsoft Dynamics 365 Finance & Operations. Proficiency in Azure DevOps, data migration, and strong analytical skills are required, along with the right to work in the Czech Republic.
Full job description
Overview
About the Role & Team
We are seeking a skilled and enthusiastic Microsoft Dynamics 365 IT Analyst to join our Prague-based technology team. This is an exciting opportunity to play a central role in the delivery, support, and optimisation of our D365 platform across the organisation. Working closely with business stakeholders and the wider IT team, you will be the face of the D365 team working to maintain business continuity and resolve issues on a timely basis.
What You’ll Do
System Support & Administration
Provide 1st and 2nd line support for Microsoft Dynamics 365 (Finance & Operations and/or Customer Engagement)
Monitor, maintain, and optimise D365 performance, security roles, and user access management
Manage incidents, service requests, and change requests within agreed SLA frameworks
Coordinate with Microsoft support and external vendors to resolve complex platform issues
Assist with supporting control audits
Analysis & Configuration
Gather and document business requirements, translating them into functional D365 specifications
Configure D365 modules including customisations, workflows, forms, entities, and third-party integrations
Conduct gap analyses and recommend solutions leveraging out-of-the-box D365 functionality
Support data migration activities including mapping, cleansing, and validation
Projects & Continuous Improvement
Participate in D365 release wave deployments, upgrades, and hotfix cycles
Contribute to project delivery using Agile/Scrum methodologies
Identify process automation opportunities using Power Automate and Power Apps
Maintain up-to-date system documentation, process guides, and end-user training materials
Stakeholder Engagement
Build strong relationships with business units to understand and anticipate evolving requirements
Deliver end-user training and onboarding for new D365 features and processes
Communicate technical solutions clearly to both technical and non-technical stakeholders
Collaborate with international teams across the organisation
What You Bring
Technical Skills
2+ years of hands-on experience with Microsoft Dynamics 365 (F&O)
Strong knowledge of D365 module Finance & Operations
Familiarity with Azure DevOps and ALM (Application Lifecycle Management) processes
Understanding of the D365 security model, data entities, and business events
Ability to write and interpret basic X++ code or JavaScript customisations (desirable)
Functional & Analytical Skills
Strong analytical and problem-solving skills with a structured approach to issue resolution
Ability to map business processes to D365 functionality effectively
Experience conducting user acceptance testing (UAT) and writing test scripts
Confidence working with SQL queries and data interrogation tools
Language & Communication
Fluent English (written and spoken) — primary working language
Excellent communication skills with the ability to present solutions to varied audiences
Professional Attributes
Ability to manage multiple priorities in a fast-paced international environment
Collaborative team player with a proactive, solution-oriented mindset
Experience working in Agile project environments
Right to work in the Czech Republic (EU/EEA citizenship or valid work permit)
Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
What We Offer
A complete benefit package: 25 days of holidays, 4 sick days, meal allowance, leisure benefit allowance & annually reviewed company-wide closures on 19 August (Unplug Day) and 24 December – 1 January inclusive (Global Shutdown) and a volunteering day.
Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
Hybrid Working: Hybrid working with some days in office per month required, a pleasant office in Prague old town near Staromestske Namesti.
A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years IDC has provided strategic insights to help our clients achieve their key business objectives. IDC’s Insights businesses provide industry-focused advice for IT buyers in the Financial, Government, Health, Retail, Manufacturing and Energy verticals. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.
Offices: One Beacon Street, Suite 33100, Boston, Massachusetts 02108, US
ICT Market ResearchConsultingGo to Market ServicesIndustry EventsDataand AICommunitiesConsultingEnterprise SoftwareBusiness Intelligence
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years IDC has provided strategic insights to help our clients achieve their key business objectives. IDC’s Insights businesses provide industry-focused advice for IT buyers in the Financial, Government, Health, Retail, Manufacturing and Energy verticals. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.
Offices: One Beacon Street, Suite 33100, Boston, Massachusetts 02108, US
ICT Market ResearchConsultingGo to Market ServicesIndustry EventsDataand AICommunitiesConsultingEnterprise SoftwareBusiness Intelligence