Customer Service & Support Jobs in Birmingham, United Kingdom (Now Hiring) — 291 open — Page 15

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of International Premier Relationship Manager (Cantonese/Mandarin speaking).

Our Wealth and Premier teams help customers protect what matters today and build for tomorrow — and you’ll be right at the heart of that, building trusted relationships and delivering tailored financial solutions. We’re looking for an International Premier Relationship Manager who can speak Cantonese and/or  Mandarin to support our internationally connected High Net Worth Premier clients (up to £750k net worth).

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Be the main point of contact for a portfolio of internationally connected HNW Premier clients
• Deliver a personalised relationship and wealth service, including regular client visits across your market
• Build long-term relationships grounded in trust, empathy, and a real understanding of client goals
• Use data and insight to spot needs and shape tailored banking and wealth solutions
• Grow your portfolio through proactive acquisition and retention activity
• Represent HSBC at community, industry, and networking events to build our presence
• Partner closely with Wealth Managers and internal teams to deliver joined-up client outcomes
• Keep risk management and regulatory standards high, using digital tools to plan and track engagement

To be successful in this role you should meet the following requirements:

• Fluent in Cantonese and/or Mandarin (essential)
• Solid knowledge of Retail Banking and how to support customers end-to-end
• A commercial mindset with a focus on growing portfolio value and spotting opportunities
• Confidence building networks and maintaining strong client relationships
• Strong influencing skills and the ability to communicate with impact
• Self-motivation with great diary management and organisation
• A data-led approach to understanding needs and making recommendations
• Strong risk awareness, sound judgement, and comfort using digital tools

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].