The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who p…
Live! Hospitality & Entertainment is leveraging its incredible hospitality expertise, deep community ties, and knowledge of the Roland Park community to create a unique upscale dining experience in North Baltimore at Cro…
Skills: Restaurant management, Staff supervision, Budgeting, Inventory management, Customer service
DREAM MOBILITY LLC
Paratransit Driver
Baltimore, Maryland, United States · On-site
Entry level
Benefits: 401(k) Health insurance Paid time off Free uniforms Opportunity for advancement Signing bonus Vision insurance Dream Mobility LLC's Paratransit Drivers transport our customers through city and highway traffic i…
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Skills: Customer service, Sales support, Order management, CRM, QuickBooks
Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the…
Skills: Access control, CCTV, Video systems, Networking, TCP/IP
Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the…
Skills: Access control, CCTV, Video systems, Networking, TCP/IP
The Department of Surgery is seeking a Sr. Medical Office Coordinator to assist in coordinating activities and provide other support for a multi-faceted clinical office to ensure a smoothly functioning office and good pa…
Skills: Medical terminology, Patient scheduling, Insurance preauthorization, Epic, Administrative support
Provides senior level administrative support to a single executive, physician or team. Performs advanced administrative tasks, such as preparing correspondence, reports and memos, responding to and screening telephone ca…
Skills: Administrative support, Data entry, Microsoft Office, Word, Excel
Program Assistant - 7:00AM to 7:00PM - Weekends/Holidays (F)
Baltimore, Maryland, United States · On-site
Entry level
Pay Rate: $17.50 per hour Work Schedule: 7:00AM to 7:00PM, Saturdays, Sundays and Holidays (24 hours per week) Location: Weinberg Housing & Resource Center (WHRC), Baltimore, MD Work Arrangement: On-site Catholic Chariti…
Job overview: Cowan is seeking an Entry Level Recruiter in Baltimore to be the point of contact for truck driver prospects. The Entry Level Recruiter will make outbounds call to driver candidates, conduct interviews, and…
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Skills: Floor maintenance, Hard-surface floor care, Stripping and refinishing, Burnishing, Spray cleaning
Accessibility Installation Technician Location: Baltimore, MD Schedule: Full-Time, Monday – Friday (Occasional Saturday overtime) Are you looking for a hands-on career where you can make a real difference in people…
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Synergy Preserve
Commercial cum Residential HVAC Service Specialist
Baltimore, Maryland, United States · On-site
$35/hr–$50/hr
Mid level
Synergy Preserve LLC has a wide range of experience when it comes to renovating and maintenance. We specialize in property management and facility maintenance for residential and commercial properties. We are looking for…
Commercial cum Residential Plumbing Service Specialist
Baltimore, Maryland, United States · On-site
$25/hr–$50/hr
Mid level
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Commercial cum Residential Handyman Service Specialist
Baltimore, Maryland, United States · On-site
$20/hr–$45/hr
Mid level
Synergy Preserve LLC has a wide range of experience when it comes to renovating and maintenance. We specialize in property management and facility maintenance for residential and commercial properties. We are looking for…
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Commercial cum Residential Appliance Service Specialist
Baltimore, Maryland, United States · On-site
$20/hr–$50/hr
Mid level
Synergy Preserve LLC has strong experience in renovation and property maintenance. We provide services for both residential and commercial properties. We are now hiring Appliance Repair Technicians to join our team. You …
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
Lien Redemption Specialist, Community Aide (NCS) - Department of Housing & Community Development
Baltimore, Maryland, United States · On-site
$22/hr–$27/hr
Entry level
THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $15.00 - $30.00 Hourly Hiring Salary Range: $22.00 - $27.00 Hourly Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjo…
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$22/hr
Full-time
high school, professional certificate
Company vehicle, Gas card, Cell phone, Tablet, Technical school tuition reimbursement plan, Paid holidays
Posted 14d ago
~40 hrs/week
Responsibilities
Service technicians are responsible for performing preventative maintenance, troubleshooting, and repairs on frozen beverage and food service equipment. They must also manage inventory, document all service activities, and maintain positive customer relationships.
Requirements
Candidates must have a high school diploma or equivalent and a strong mechanical background, with technical school graduation preferred. A valid REAL ID driver's license and the ability to drive more than 40% of the time are mandatory.
Full job description
The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
POSITION SUMMARY:
Under the supervision of the operations leadership,Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
Trained and certified in preventive maintenance and installations.
Training and service competency meeting Grade Level 1 standards
Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and closes out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.
COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
Strong mechanical aptitude.
Excellent organization and time management skills.
Must be a self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.
Strong mechanical background.
Graduate of Technical or Vocational school, preferred.
Must possess and maintain a valid REAL ID Driver’s License.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Pay from: $22/hour - Pay is commensurate with experience, education, skills, training, and certifications.
ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.
ICEE offers its Employees:
Company Vehicle and Gas Card
Cell phone and tablet
Technical School Tuition Reimbursement Plan
Paid holidays, sick time, paid vacation
Competitive salary based on experience and qualifications
Birthday Holiday!
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401(k) Plan
Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Related keywords
Service TechnicianPreventive MaintenanceMechanical AptitudeFrozen Beverage EquipmentTroubleshootingInventory ManagementTechnical TrainingCustomer ServiceField ServiceEquipment InstallationFood Service IndustryBeverage DispensersIce MakersReal IDSteel-toed shoes
The ICEE company, leader and innovator in the Frozen Beverage Industry, offers the most comprehensive frozen beverage package and service network in the beverage and foodservice categories.
The ICEE company brand portfolio includes ICEE®,SLUSH PUPPiE®, , Parrot-ice® fruit smoothies, and THELMA’s® frozen lemonade. The ICEE Company is also a major service provider to the foodservice category through ICEE managed service, with the leading service network in the industry. The ICEE Company is a subsidiary of J&J Snack Foods Corp. (NASDAQ-JJSF).
The ICEE brand has been loved by consumers of all ages for over 55 years and is the #1 Frozen Beverage Brand, known for its wide consumer recognition and iconic nostalgia.
ICEE operates in the U.S., Canada and Mexico and is also sold internationally in Mexico, Canada, Central and South America, UK, Europe, Australia, China and the Middle East.
The ICEE company offers a wide array of frozen beverages programs that meet the varying needs of retailers across numerous channels.
The ICEE company has over 1,000 employees and operates over 110 branches across the United States
Offices: 265 Mason Rd, La Vergne, Tennessee 37086, US
How many Customer Service & Support jobs are open in Baltimore, MD right now?
There are currently 1,749 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Baltimore, MD?
Companies currently hiring include CVS Health, BJ's Wholesale Club, John Hopkins University, Royal Farms, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Baltimore, MD?
Yes — 165 of the 1749 open customer service & support positions offer remote or hybrid work (83 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Baltimore, MD?
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