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Full-time
high school, professional certificate
Medical insurance, Dental insurance, Vision insurance, Parental leave, 401(k) with company match, Paid time off
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Technician III is responsible for inspecting, troubleshooting, and repairing HVAC systems and other residential maintenance issues in single-family homes. They must ensure high-quality customer service while maintaining property safety and adhering to company policies and regulations.
Requirements
Candidates must have a high school diploma and at least 5 years of experience in general service and maintenance, including specific HVAC expertise. An EPA certification is required, along with a valid driver's license and the ability to provide reliable transportation for tools and materials.
Full job description
Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed
EssentialFunctions:
Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
Electrical, plumbing and HVAC systems
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and Gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and Painting
Pool areas, tile, hot tub/spa, pool furniture
Other Service areas as required.
Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.
Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
Ensures all workplace safety standards and practices are upheld
Completes service requests in a professional timely manner.
Maintains regular attendance and excellent punctuality.
All other duties assigned.
Qualifications
High school diploma or equivalent required
Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
Technical College or Trade Program with HVAC Certification is preferred
EPA Certification Required
Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes & models of residential appliances in customers’ homes preferred
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
Ability to install all makes & models of residential appliances preferred
Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)
Must possess valid driver’s license in the working state
Available for on-call Service, weekends and evenings as needed
Previous experience in either the single-family or multi-family rental industry preferred
Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
Ability to interact with residents, and vendors/contractors tactfully and professionally.
Strong organizational skills, communication and “people skills”.
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
Honest, ethical and handles things in confidential manner.
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
As a leading property manager of tens of thousands of single-family rental homes nationwide, we take great pride in creating an enjoyable rental and living experience for our residents while fostering a thriving culture for our team members. Together, we make Progress a Great Place to Work by putting people first and embodying our core values every day.
https://jobs.rentprogress.com/
Offices: 7500 N Dobson Rd., Suite 300, Scottsdale, Arizona 85256, US
Single-family Leasing and Property ManagementResidentialRental PropertyCommercial Real EstateRentalProperty ManagementReal EstateSmart Home
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,021 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 660 of the 4021 open customer service & support positions offer remote or hybrid work (323 remote, 337 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.