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Temporary
high school, bachelor degree
Posted 38d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
The specialist is responsible for investigating and resolving HR questions via phone, email, and voicemail for GSU staff and managers. Key tasks include managing background checks, handling employment verifications, and providing tier-one support through a ticketing system.
Requirements
Candidates must have a bachelor's degree or a high school diploma combined with four years of administrative or customer service experience. Proficiency in Microsoft Office and experience handling sensitive data are preferred.
Full job description
HR Help Desk Specialist (Temp)
HR Operations
Georgia State University
Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!
HR Operations at Georgia State University is seeking to hire an HR Help Desk Specialist (Temp).
WHAT MAKES GSU A GREAT PLACE?
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
This position is responsible for Investigating and resolving a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU.
DUTIES AND RESPONSIBILITIES INCLUDE:
Upload background check file for new hires, validating if a prior check was run in the most recent 12 months
Respond to requests for background and credit check statuses
Answer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
Notify HR Officers of background check decisions
Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
Provide the highest level of customer service in person, virtually, and over the phone
Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
Sort and distribute mail
Other duties, as assigned
Minimum Requirements:
Bachelor’s degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.
Preferred Requirements:
Proficiency in Microsoft Office Suite and familiarity with office management software.
High attention to detail and the ability to multitask in a fast-paced environment.
Previous experience in a front desk, receptionist, or customer service role is preferred.
Ability to work independently while contributing to a team-oriented environment.
Problem-solving skills to address issues promptly and efficiently.
Commitment to delivering high-quality customer service with a focus on precision and reliability.
Experience in handling sensitive data and ensuring data privacy.
Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
Excellent interpersonal and communication skills to interact with visitors and team members.
Related keywords
HR Help DeskHR OperationsBackground ChecksEmployment VerificationTier One SupportTicketing SystemMicrosoft OfficeData PrivacyCustomer ServiceAdministrative SupportGeorgia State University
About Georgia State University Office of the Provost
The home of international, faculty, academic, and teaching innovation at Georgia's largest university.
Industry
Higher Education
Company size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
2,843
Led by Provost Nicolle Parsons-Pollard, Ph.D., the Office of the Provost at Georgia State University is responsible for faculty affairs, academic affairs, international initiatives, institutional effectiveness, online programs, program assessment, institutional entrepreneurship, and the ombudsperson, in addition to oversight for the university's degree-granting colleges, schools and institutes. More information about the role of a provost at Georgia State is available at https://provost.gsu.edu/meet-the-provost/what-is-a-provost/.
Offices: 100 Auburn Ave NE, Atlanta, Georgia 30303, US
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,202 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 676 of the 4202 open customer service & support positions offer remote or hybrid work (322 remote, 354 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
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