Helsinki, Uusimaa, Finland · On-site
$65k–$81k/mo
Sinch is a global leader in cloud communications, helping businesses connect with their customers through messaging, voice, and email. Our platform powers billions of interactions every year — from transactional alerts a…
Skills: Commercial Product Management, Go-To-Market Strategy, B2B SaaS, CPaaS, Pricing Strategy
Malmö, Skåne County, Sweden · On-site
$44k–$60k/mo
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Python, Machine Learning, TensorFlow, PyTorch, Scikit-learn
Paris, Ile-de-France, France · On-site
$50k–$60k/yr
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer …
Skills: Pre-Sales Support, Solution Architecture, Technical Presentations, RFI/RFP Management, Customer Engagement
Stockholm, Sweden · Hybrid
$65k–$85k/mo
DESCRIPTION Sinch Telco is a standalone business within Sinch. Our products propel communications services for mobile operators and enterprises around the globe. We are looking for a Principal Software Engineer with focu…
Skills: AI-driven development, Agent orchestration, Software architecture, Distributed systems, APIs
Atlanta, Georgia, United States · Remote OK
$125k–$160k/yr
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Lifecycle marketing, Product-led growth, B2B SaaS, Onboarding optimization, User retention
Melbourne, Victoria, Australia · Hybrid
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Financial planning, Financial stewardship, Governance, Risk management, Strategic decision-making
United States · Remote OK
$65k–$82k/yr
Sales Manager II Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Com…
Skills: Sales management, Email marketing, Transactional email, SaaS sales, Pipeline management
United States · Remote OK
$115k–$144k/yr
Account Manager III United States (Remote) JOB DESCRIPTION ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — re…
Skills: Account management, Consultative selling, Customer retention, Relationship building, Strategic account planning
United States · Remote OK
$75k–$94k/yr
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Product operations, 10DLC messaging, CPaaS, Telecommunications, A2P messaging
São Paulo, São Paulo, Brazil · On-site
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Sales leadership, Enterprise sales, CPaaS, SaaS, Telecommunications
Chicago, Illinois, United States · Hybrid
$123k–$154k/yr
This position is a hybrid role based in Chicago, Illinois, with one in-office day required each week. ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber,…
Skills: U.S. Federal Tax Compliance, State Income Tax Compliance, International Tax Reporting, Income Tax Provisions, IAS 12
Stockholm, Sweden · Hybrid
$65k–$85k/mo
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer …
Skills: Product Management, Artificial Intelligence, Machine Learning, LLMs, RAG Architectures
Manila, Metro Manila, Philippines · Remote OK
Customer Support Representative - Chat (Remote - US hours) At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day.…
Skills: Live Chat Support, SaaS Troubleshooting, Technical Communication, Critical Thinking, Problem Solving
Manila, National Capital District, Philippines · Remote Solely
Why do we have this role? ClickSend is a fast-growing PLG enjoying tremendous inbound success. Once onboarded into the platform via our CSA/CSM team, qualifying accounts will transition to Account Managers. The Account M…
Skills: Account Management, Customer Success, Solution Selling, Relationship Building, Pipeline Management
Madrid, Community of Madrid, Spain · On-site
$45k–$60k/yr
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer …
Skills: Java, Microservices Architecture, Distributed Systems, Non-relational Databases, Kafka
Malmo, Scania, Sweden · Hybrid
$53k–$65k/mo
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, and many others — rely on Sinch’s Customer Communications Cloud to power engaging custo…
Skills: React, TypeScript, GraphQL, Node.js, AWS
Malmo, Scania, Sweden · Hybrid
$53k–$65k/mo
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses -- including Google, Uber, PayPal, Visa, Tinder, and many others -- rely on Sinch's Customer Communications Cloud to power enga…
Skills: TypeScript, JavaScript, NodeJS, REST APIs, AWS
Stockholm, Sweden · On-site
$65k–$80k/mo
Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer …
Skills: Oracle HCM, Solution Architecture, HR Business Process Design, Enterprise Architecture, HRIT
Stockholm, Sweden · Hybrid
$65k–$81k/mo
ABOUT SINCH Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engagi…
Skills: Executive Compensation, Equity Administration, Corporate Governance, Financial Modeling, LTI Program Design
Biliran, Philippines · Remote Solely
Partner Acquisition Representative - Lead Generation About Sinch Sinch is a global leader in cloud communications for mobile customer engagement. Our cloud communications platform-as-a-service (CPaaS) powers messaging, v…
Skills: Lead Generation, Cold Calling, Prospecting, CRM Software, Negotiation
Helsinki, Uusimaa, Finland • On-site
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The Principal Commercial Product Manager will define and execute the go-to-market strategy for the Agentic Orchestration portfolio to drive revenue growth. This role involves managing pricing, packaging, and cross-functional execution across sales, marketing, and product teams.
Candidates must have significant experience in commercial product management or GTM strategy within B2B SaaS or enterprise software. Applicants are required to hold Swedish or EU/EEA citizenship and possess a valid Swedish work permit.
Sinch is a global leader in cloud communications, helping businesses connect with their customers through messaging, voice, and email. Our platform powers billions of interactions every year — from transactional alerts and marketing campaigns to rich, AI-driven conversations.
We're at an inflection point. As enterprise communication shifts from one-way messaging to intelligent, multi-turn conversations, Sinch is building the products and infrastructure that will define this next chapter. That means investing in agentic AI, conversational intelligence, and the orchestration layer that ties it all together.
About the role
We're looking for a Principal Commercial Product Manager to own and drive the go-to-market and commercial strategy for the Agentic Orchestration product area. This is a high-impact, highly cross-functional role sitting at the intersection of product, sales, marketing, and partnerships - responsible for ensuring our most strategic and fast-moving portfolio translates into revenue growth, strong market positioning, and sustainable commercial success.
You'll work closely with product management, marketing, and regional sales teams to define how we price, package, position, and sell products - and your success is measured by the commercial performance of the portfolio across the full lifecycle, from go-to-market strategy through to operational execution and financial outcomes.
This role covers commercial product management across the Agentic Orchestration product area, including Agent Builder and Solutions as commercial products today, and Agentic Orchestration and Conversational Intelligence as new initiatives to take to market.
Together, these products represent Sinch's strategic bet on the future of enterprise communication — and this role is central to making that bet pay off commercially.
Key responsibilities
Market strategy & execution
Establish, refine, and scale the GTM motion for the Agentic Orchestration portfolio — defining a repeatable model for how we reach, engage, and convert target buyers across segments and regions
Drive cross-functional GTM execution across product, marketing, sales, and customer success — equipping teams with clear value propositions, commercial frameworks, and tools, and translating field feedback into ongoing commercial improvements
Build and operationalize a partnership model that extends our commercial reach, including defining partner tiers, commercial terms, enablement frameworks, and co-sell motions with technology and channel partners
Pricing & packaging
Define and evolve pricing and packaging models across the portfolio, balancing customer value, competitive positioning, and margin targets
Lead multi-product packaging initiatives across teams and product areas, including implications on financial tracking and revenue recognition
Optimize monetization continuously based on usage data, competitive intelligence, and willingness-to-pay signals from the field
Commercial operations & governance
Lead commercial KPIs and financial tracking across the portfolio — including revenue forecasting, actuals vs. plan, conversion, expansion, and margins — and maintain the reporting cadence that keeps stakeholders aligned on performance
Own the operational infrastructure that underpins commercial delivery: contract structures and commercial agreements, billing mechanisms, legal entity setup, and data privacy compliance — working cross-functionally with finance, legal, and operations to ensure processes are consistent, scalable, and well-governed
Analyze commercial performance data and win/loss patterns to sharpen positioning, packaging, and deal strategy, and identify upsell and expansion opportunities across the portfolio.
About you
Commercial experience. You have significant experience in commercial product management, product marketing, or a closely related GTM strategy role — ideally in B2B SaaS, CPaaS, or enterprise software
Revenue mechanics. You understand the mechanics of revenue — pricing strategy, packaging design, conversion funnels, expansion motions — and you know how to use data to make better commercial decisions
GTM execution. You have hands-on experience building new GTM motions, including partnership and channel models — you know what it takes to go from strategy to an operational, repeatable commercial engine
Commercial operations. You're comfortable with the operational side of commercial work: financial tracking, contract management, reporting cadences, and process governance
Cross-functional influence. You work well across functions — you can influence without authority, earn trust with both technical and commercial stakeholders, and drive alignment across competing priorities
AI curiosity. Familiarity with AI-driven products, conversational technology, or agentic systems is a meaningful plus; curiosity about where the space is heading is a must
Clear communicator. You communicate with clarity and confidence, and you're equally comfortable in a working session with product managers as you are presenting to senior leadership or external audiences
Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold a Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.
About our hiring process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
The monthly salary for this position is between 65k to 81k Swedish kronor per month. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.
Powering trusted communications at scale
Sinch’s vision is to connect every business with every customer, everywhere in the world. With the industry’s most trusted foundation for intelligent customer communications, Sinch powers over 900 million customer interactions annually for more than 190,000 customers across the globe. Leading global companies, including AI innovators, rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email, and voice. Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK 28.7 billion) in 2024 and has over 4,000 employees in more than 60 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH). Visit us at sinch.com.
Offices: Lindhagensgatan 112, Stockholm, Stockholm County 112 51, SE · 3500 Lenox Rd NE, Suite #1875, Atlanta, Georgia 30326, US · 321 Orchard Road, 08-01, Singapore, 238866, SG
Powering trusted communications at scale
Sinch’s vision is to connect every business with every customer, everywhere in the world. With the industry’s most trusted foundation for intelligent customer communications, Sinch powers over 900 million customer interactions annually for more than 190,000 customers across the globe. Leading global companies, including AI innovators, rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email, and voice. Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK 28.7 billion) in 2024 and has over 4,000 employees in more than 60 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH). Visit us at sinch.com.
Offices: Lindhagensgatan 112, Stockholm, Stockholm County 112 51, SE · 3500 Lenox Rd NE, Suite #1875, Atlanta, Georgia 30326, US · 321 Orchard Road, 08-01, Singapore, 238866, SG
