About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, wo…
Skills: Customer Service, Active Listening, Problem Solving, Verbal Communication, Written Communication
About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, wo…
Skills: Customer Service, Active Listening, Problem Solving, Verbal Communication, Written Communication
About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, wo…
Skills: Customer Service, Active Listening, Problem Solving, Verbal Communication, Written Communication
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$14/hr–$15/hr
Full-time
high school
Paid Training Program, Health Benefits, PTO, 401K With Matching Contributions
Posted 2d ago
~40 hrs/week
Remote in Maryland, United States
Responsibilities
Manage high volumes of inbound customer calls to provide product and service information. Resolve customer complaints and maintain relationships while adhering to company policies and engagement targets.
Requirements
Requires a high school diploma or GED and computer literacy with a specific Windows hardware setup. Candidates must be able to work a flexible full-time schedule, including evenings, weekends, and holidays.
Full job description
About Us
Responsive Answering Service provides contact center and answering services to businesses across the United States.
We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.
Job Overview
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.
This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Responsibilities
Manage high call volumes from inbound phone traffic.
Follow company policies and procedures to handle calls efficiently and professionally.
Achieve member engagement targets by adhering to departmental guidelines.
Respond to customer complaints and resolve issues following company standards.
Multitask across several applications in a fast-paced environment.
Demonstrate excellent verbal and written communication skills.
High school diploma or GED.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems.
Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
Energy and Internet stability (At least 50Mbps internet speed)
Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)
Ability to pass background check
Salary range $14 - $15 per hour.
Paid training program.
Opportunity for professional growth within a dynamic company.
100% remote.
Health benefits after 90 days for full-time employees
PTO for full-time employees
401K with matching contributions after 1 year of service
Geeks on Site is dedicated to providing quality computer repair & support services for homes & businesses nationwide.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2002
Headquarters
Coral Gables, Florida
LinkedIn followers
25,259
Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock.
Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more.
Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices.
Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more.
Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners.
We will fix your computer today! Call us 24/7 at (800) 963-6713
Offices: 2525 Ponce de Leon Blvd., Third Floor, Coral Gables, Florida 33134, US
computer repairremote servicesremote repairstechnical supportonsite repairsIT supporton site repairstechnical servicesand computer parts salesTraining
Geeks on Site is dedicated to providing quality computer repair & support services for homes & businesses nationwide.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2002
Headquarters
Coral Gables, Florida
LinkedIn followers
25,259
Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock.
Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more.
Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices.
Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more.
Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners.
We will fix your computer today! Call us 24/7 at (800) 963-6713
Offices: 2525 Ponce de Leon Blvd., Third Floor, Coral Gables, Florida 33134, US
computer repairremote servicesremote repairstechnical supportonsite repairsIT supporton site repairstechnical servicesand computer parts salesTraining