Sterling, Virginia, United States · On-site
Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the serv…
Skills: Teamwork, Stress Management, Customer Service, Leadership, Communication
Sterling, Virginia, United States · On-site
$18/hr
Join our win team at Maximus Global Services! Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale…
Skills: Customer Service, Communication Skills, Teamwork, Stress Management, Ethical Conduct
Orlando, Florida, United States · On-site
$14/hr
Summary/Objective Provide various services such as wheelchair and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonabl…
Skills: Customer Service, Communication Skills, Safety Procedures, Teamwork, Stress Management
Atlanta, Georgia, United States · On-site
$20/hr–$23/hr
Summary/Objective Provide security services to different airlines and entities, exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable a…
Skills: Security, Customer Service, Communication, Teamwork, Stress Management
Miami, Florida, United States · On-site
Summary/Objective The Control Center Dispatcher/Scheduler oversees and controls the wheelchair operation and assures wheelchair agents are directed to flights in the most efficient manner. This position assures proper in…
Skills: Avtech Dispatch Software, Celayix Scheduling, Dispatching, Scheduling, Communication
Miami, Florida, United States · On-site
Job Description – Operations Manager JOB DESCRIPTION Summary/Objective The Operations Manager in responsible for directing and coordinating all ground operations at the airport. This includes any current services s…
Skills: Operations Management, Staff Supervision, Budget Management, Aviation Regulations, Safety Compliance
Orlando, Florida, United States · On-site
Summary/Objective Airport wheelchair agents play a critical role in ensuring safe, efficient, and comfortable travel for passengers with mobility challenges. The position requires a combination of physical endurance, cus…
Skills: Customer Service, Physical Stamina, Communication, Interpersonal Skills, Equipment Handling
Orlando, Florida, United States · On-site
Summary/Objective Provide security services to different airlines and entities, exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable a…
Skills: Security, Customer Service, Communication, Teamwork, Stress Management
Fort Lauderdale, Florida, United States · On-site
$25/hr
Summary/Objective A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure their Leads and Coordinators ar…
Skills: Teamwork Orientation, Stress Management, Ethical Conduct, Communication, Customer Service
Fort Lauderdale, Florida, United States · On-site
$23/hr
Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the serv…
Skills: Teamwork, Stress Management, Ethical Conduct, Communication, Customer Service
Fort Lauderdale, Florida, United States · On-site
$20/hr
Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions…
Skills: Customer Service, Communication Skills, Security Procedures, Teamwork, Stress Management
Sterling, Virginia, United States · On-site
$20/hr
Summary/Objective Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as …
Skills: Customer Service, Communication, Problem Solving, Multitasking, Data Entry
Miami, Florida, United States · On-site
$21/hr
Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions…
Skills: Customer Service, Communication Skills, Security Procedures, Teamwork, Stress Management
Sterling, Virginia, United States · On-site
$19/hr
Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people's lives, delivering service with integrity and passion.&rd…
Skills: Security Patrolling, Access Control, Incident Reporting, Emergency Response, Crowd Control
Atlanta, Georgia, United States · On-site
Job Description Acting as the airline oversight representative for a flight operation, this individual shall assume the function and responsibilities of the Etihad Duty Supervisor, in line with all company policies and p…
Skills: Flight Operations Oversight, Guest Service Management, Conflict Resolution, Crisis Coordination, Safety Compliance
Atlanta, Georgia, United States · On-site
Summary/Objective Provide various services such as wheelchair and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonabl…
Skills: Customer Service, Communication, Teamwork, Stress Management, Ethical Conduct
Santa Ana, California, United States · On-site
$18/hr
Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the serv…
Skills: Teamwork Orientation, Stress Management, Ethical Conduct, Communication, Customer Service
Sterling, Virginia, United States · On-site
$18/hr
JOB DESCRIPTION Summary/Objective Responsible to deliver the services requested by the airline, by assigning a wheelchair agent to the passenger and report all services to the station. Essential Functions Reasonable acco…
Skills: Teamwork Orientation, Stress Management, Ethical Conduct, Communication, Customer Service
Sterling, Virginia, United States · On-site
$21/hr
Summary/Objective Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as …
Skills: Customer Service, Communication, Baggage Handling, Ticketing, Reservation Management
Las Vegas, Nevada, United States · On-site
$14/hr
Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions…
Skills: Customer Service, Communication Skills, Security Procedures, Teamwork, Stress Management
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The Lead Agent assists the supervisor in managing staff performance, including security agents and porters, while ensuring operational compliance with airline and airport policies. They are responsible for monitoring flight schedules, conducting on-the-job training, and addressing staff performance or conduct issues.
Candidates must possess a high school diploma or GED and have 1-2 years of customer service experience in an airport or similar environment. Applicants must also be able to pass a background check and drug test to obtain an airport ID and CBP seal.
Summary/Objective
Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Supervisory Responsibility
This position leads the team of wheelchair agents and porters.
Work Environment
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Shifts could change at any time.
Travel
No travel is expected for this position.
Required Education and Experience
Additional Eligibility Qualifications
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Passion. Precision. Personal Touch.
Aviation services built for leaders who need predictability, transparency, and fewer operational surprises. MGS partners with airports, airlines, and aviation operators to deliver tech-enabled aviation, security, PRM, and facilities services that improve safety, consistency, and the passenger experience — even in the most unpredictable environments. We’re not a lowest-bid, high-excuse vendor. Our teams combine reliable staffing, ISO-certified processes, and real-time operational visibility so leaders can stay compliant, scale with demand, and address issues before they become incidents, complaints, or headlines. MGS services include: - Passenger Handling & PRM (Passengers with Restricted Mobility) - Ramp Handling - Security & AVSEC - Facilities Management & Commercial Cleaning Every engagement is anchored in the MGS Max Standard — a continuous improvement framework that blends innovative technology, transparent KPIs, and hands-on leadership involvement to reduce total cost of operations without compromising safety or compliance. Our clients value MGS for: - Predictable performance and flex capacity - Fewer safety incidents, SLA failures, and DOT issues - Real-time data with no vendor babysitting - Direct access to accountable senior leadership - A partner who flags issues early and owns solutions If you’re responsible for operational performance, safety, compliance, or the passenger experience, MGS exists to make your job easier — shift after shift. Contact us today if you're ready for a change!
Offices: 7791 NW 46th St, 320, Miami, Florida 33166, US · 6000 N Terminal Pkwy, Atlanta, Georgia 30320, US · 100 Terminal Dr, Fort Lauderdale, Florida 33315, US · 1 Saarinen Circle, Sterling, Virginia 20166, US · 7050 Friendship Rd, Baltimore, Maryland 21240, US
Passion. Precision. Personal Touch.
Aviation services built for leaders who need predictability, transparency, and fewer operational surprises. MGS partners with airports, airlines, and aviation operators to deliver tech-enabled aviation, security, PRM, and facilities services that improve safety, consistency, and the passenger experience — even in the most unpredictable environments. We’re not a lowest-bid, high-excuse vendor. Our teams combine reliable staffing, ISO-certified processes, and real-time operational visibility so leaders can stay compliant, scale with demand, and address issues before they become incidents, complaints, or headlines. MGS services include: - Passenger Handling & PRM (Passengers with Restricted Mobility) - Ramp Handling - Security & AVSEC - Facilities Management & Commercial Cleaning Every engagement is anchored in the MGS Max Standard — a continuous improvement framework that blends innovative technology, transparent KPIs, and hands-on leadership involvement to reduce total cost of operations without compromising safety or compliance. Our clients value MGS for: - Predictable performance and flex capacity - Fewer safety incidents, SLA failures, and DOT issues - Real-time data with no vendor babysitting - Direct access to accountable senior leadership - A partner who flags issues early and owns solutions If you’re responsible for operational performance, safety, compliance, or the passenger experience, MGS exists to make your job easier — shift after shift. Contact us today if you're ready for a change!
Offices: 7791 NW 46th St, 320, Miami, Florida 33166, US · 6000 N Terminal Pkwy, Atlanta, Georgia 30320, US · 100 Terminal Dr, Fort Lauderdale, Florida 33315, US · 1 Saarinen Circle, Sterling, Virginia 20166, US · 7050 Friendship Rd, Baltimore, Maryland 21240, US
