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Full-time
high school, bachelor degree
Medical, Dental, Vision, Life insurance, Disability coverage, 401(k)
Posted 1d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The Client Service Specialist serves as a primary resource for employee benefit inquiries, claims, and administration support. They also contribute to operational excellence by maintaining accurate records and supporting client implementations and renewals.
Requirements
Candidates must have a high school diploma and the ability to obtain a Life & Health License within six months. Proficiency in Microsoft Office and strong customer service skills are required, with a bachelor's degree preferred.
Full job description
OVERVIEW
Client Service Specialist – Employee Benefits
Hybrid
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Client Service Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES
What You'll Do / Your Impact
Client Partnership & Service Excellence
Serve as a primary resource for employee benefit questions, claims issues, eligibility concerns, billing inquiries, and benefit administration support
Deliver responsive, high-quality service while building strong client relationships
Assist with open enrollment activities and employee communications
Operational & Compliance Excellence
Maintain accurate records and documentation within agency management and benefits administration systems
Support client implementations, renewals, billing reconciliations, and ongoing service requests
Ensure data accuracy and timely completion of administrative processes
Growth & Retention
Contribute to positive client experiences that support retention and long-term partnerships
Collaborate with internal teams to identify service improvements and drive operational efficiency
Support special projects and initiatives that enhance overall client success
QUALIFICATIONS
What You Bring
Required
High school diploma
Ability to obtain a Life & Health License within six months of employment
Strong customer service, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite
Preferred
Bachelor's degree
Bilingual in Spanish and English
Experience supporting employee benefits, insurance, or client service functions
Experience with benefits administration or agency management systems
Core Competencies
Client-first mindset
Attention to detail
Accountability and follow-through
Collaboration and relationship building
Problem-solving and sound judgment
Adaptability and initiative
ADDITIONAL INFORMATION
Compensation: Hourly range: $23.00 – $35.90 per hour
Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model: This role is Hybrid
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
Active [State Life & Health License / Property & Casualty License / Series 6/7/65/66 / etc.]
Ability to obtain required licensure within [X] months of hire
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#LI-WZ1
#LI-In-Office, #LI-Hybrid,#LI-Remote, #Nationwide
Location Type
Hybrid - 2 or less days in office
Related keywords
Employee BenefitsClient ServiceInsuranceLife & Health LicenseOpen EnrollmentBilling ReconciliationRegulatory ComplianceAgency Management SystemsBenefits AdministrationMicrosoft Office SuiteClient RetentionData AccuracyAdministrative Support
As one of the largest privately-held insurance agencies, Propel Insurance, an Alera Group company, is an expert at helping clients find ways to move their business forward. We provide innovative insurance solutions, surety bonds, consulting, and employee benefits to thousands of businesses and individuals worldwide. Our deep industry expertise and perspective, together with our entrepreneurial drive, make us a perfect match for aggressive, success-minded organizations.
Offices: 1201 Pacific Avenue, Suite 1000, Tacoma, WA 98401, US · 601 Union St, Suite 3400, Seattle, Washington 98101-1371, US · 805 SW Broadway, Suite 2300, Portland, OR 97205, US · 2045 Cardinal Ave, Suite 300, Medford, Oregon 97504, US · 151 Major Reynolds Pl, Suite 210, Knoxville, Tennessee 37919, US
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,021 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 661 of the 4021 open customer service & support positions offer remote or hybrid work (326 remote, 335 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.