Mount Pleasant, Wisconsin, United States · On-site
$65k–$146k/yr
Mid level
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$65k–$146k/yr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Group Life Insurance, Disability Insurance, 401k Retirement Plan With Match
Posted 20d ago
Apply by Jul 21
~40 hrs/week
Responsibilities
Educate customers on repair processes and insurance procedures while managing the full estimation lifecycle from initial assessment to final lock. Ensure quality standards through in-process QC and maintain constant communication with customers regarding vehicle status.
Requirements
Candidates should possess strong customer service and organizational skills to thrive in a fast-paced environment. Proficiency in estimating systems like CCC One, Mitchell, or Audatex and experience with insurance partners are preferred.
Full job description
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete
Qualifications
Customer Service Skills
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full-time employee in this position.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
We Believe the Difference is Trust. Crash Champions is proud to operate as the only national founder-led provider of high-quality collision repair services operating locations in 37 states and Washington D.C. Since our founding in 1999 as a single collision repair center in Chicago, founder and industry veteran Matt Ebert's vision has expanded Crash Champions into one of the fastest-growing and largest owner-operated collision repair brands in America.
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1188 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 16,327 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Kroger, Marcus Corporation, Festival Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 743 of the 16327 open customer service & support positions offer remote or hybrid work (319 remote, 424 hybrid).
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