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Full-time
high school
Health Coaches, Relaxation Rooms, Health Focused Apps, Mental Health Support, Minimal Or Zero Copays, Team Member Cost Sharing Premiums
Posted 20d ago
~40 hrs/week
Responsibilities
The Patient Access Registrar manages admitting duties, including assigning medical record numbers, verifying insurance, and collecting patient information. They are also responsible for handling telephone switchboard operations and ensuring regulatory compliance through account audits.
Requirements
Candidates must possess a high school diploma or GED. Physical ability to move freely and lift up to 50 pounds is required for this role.
Full job description
Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
Lifestyle Engagement
e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
Access & Affordability
e.g. minimal or zero copays, team member cost sharing premiums, daycare
The Patient Access Registrar performs admitting duties for patients admitted for services at ThedaCare. Meets the mission and goals of ThedaCare and regulatory compliance requirements. Works within the policies and processes as they are being performed across ThedaCare.
Job Description:
KEY ACCOUNTABILITIES
1. Assigns accurate MRNs, completes medical necessity/compliance checks, provides proper patient instructions, collects insurance information, receives and processes physician orders, and utilizes overlay tools while providing excellent customer service as measured by Press Ganey.
2. Operates the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable. Adheres to ThedaCare policies and provides excellent customer service in interactions with the appropriate level of compassion. Is accountable for point-of-service goals as assigned.
3. Utilizes quality auditing and reporting systems to ensure accounts are accurate and complete. Conducts audits of accounts and ensures forms are complete, accurate, and timely to meet audit standards.
4. Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collecting point-of-service collections, past due balances, and bad debt. Provides information to the patient/representative or may create and process payment plan options.
5. Explains general consent for treatment forms to the patient/guarantor/legal guardian, and obtains necessary signatures. Explains and distributes patient education documents.
6. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code. Enters benefit data to support point-of service collections and billing processes to assist with a clean claim rate.
7. Screens medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare. Distributes and documents other forms and pamphlets. 8. Performs other duties as assigned including answering the phones at other facilities.
QUALIFICATIONS: • High school diploma or GED
PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT: • Climate controlled office setting with daily movement throughout the facility • Interaction with department members and other healthcare providers
SCHEDULE
Shifts will range between 5:30a-5:30p M-F, and Saturday 7:45a-4p. Majority of shifts will align as follows: 7:30a-4p, 8a-4:30p, 8:30a-5p, 9a-5:30p. There is flexibility to accept between a 0.6-1.0 FTE (24-40 hours a week).
Empowering Northeast and Central Wisconsin residents to live their best lives through access to outstanding care.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1909
Headquarters
Neenah, WI
LinkedIn followers
25,182
Froedtert ThedaCare is an integrated health care system serving nearly half of Wisconsin’s population. Its 28,000+ team members, physicians and clinicians are transforming communities through prediction, prevention and partnerships with excellence in primary and specialty care in 20 hospitals and more than 360 outpatient locations. Together with the Medical College of Wisconsin, we form the region's only academic medical center, providing the foundation for groundbreaking medical research and excellence in education to accelerate discovery and drive innovation. The system is uniquely positioned to be the trusted partner in advancing the health of our communities.
Offices: 101 N Commercial Street, Neenah, WI 54956, US
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1188 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 16,327 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Kroger, Marcus Corporation, Festival Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 743 of the 16327 open customer service & support positions offer remote or hybrid work (319 remote, 424 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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