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Full-time
high school
Posted 20d ago
~40 hrs/week
Responsibilities
The role focuses on building financial relationships with members by promoting consumer loans, new accounts, and electronic services. It involves managing member accounts, interpreting policies, and potentially performing teller functions and branch opening/closing duties.
Requirements
Candidates must have a high school education and the ability to pass a federal criminal background check and be listed on the Federal Mortgage Loan Officer registry. Proficiency in basic computer operations and strong interpersonal skills for handling stressful member situations are required.
Full job description
Position Purpose
Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by receiving members in person and by telephone and meeting all of their needs and requests in the areas of consumer lending and new accounts. Promotes products and services in a professional and effective manner.
Essential Responsibilities
Concentrates on building financial relationships with members, using a member advocacy approach.
Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs, including but not limited to all types of consumer loans, debt protection, GAP, shares, sharedrafts, share certificates, IRAs, credit cards, home banking, debit cards, and direct deposit.
Maintains an effective working knowledge, including the technical aspects of the products listed above. Helps members determine the suitability of those products.
Accurately maintains and follows-up on all types of accounts on the computer system.
Interprets key documents and makes decisions based on policies and member data.
Corresponds with the membership on eligibility requirements for accounts and loans and denials of credit.
Answers member questions as well as other employees’ questions concerning the broad range of Credit Union products and information.
Assists in preparing procedures and documentation for the position.
May be required to handle teller functions, including responsibility for a cash drawer.
May be required to open/close branch, following all applicable procedures and policies.
May assist in training new employees
Necessary Experience and Qualifications
Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos; the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Ability to pass a federal criminal background check and be listed on the Federal Mortgage Loan Officer registry as required by The S.A.F.E. Act.
Ability to operate an on-line computer terminal, word processing, email, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience.
Ability to concentrate on and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
Analytical ability necessary to research and resolve member problems and determine the appropriate course of action.
Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members in various degrees of stressful situations. Requires strong communication/listening skills to deal diplomatically and effectively with sensitive situations. Demonstrates strong motivation and sales skills.
Ability to exercise a high degree of independent judgment when addressing member concerns. Must be supportive of the overall business objectives.
Work Environment and Physical Requirements
Office environment with moderate level of noise.
Frequent use of telephone, copier, computer, fax machine and other office machines.
Prolonged sitting or standing.
Frequent mental and visual concentration.
Occasional travel for training, meetings, and assisting other branch locations.
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of over 127,000 members and growing. With over two billion dollars in assets, we are an organization that grows by our philosophy of "Doing the Right Thing" through our business practices and community involvement.
Our work environment is one which values teamwork and is built on strong integrity and respect within the community. We value and encourage a corporate culture of friendly, diverse employees, professional training, growth opportunities, competitive compensation, and benefits.
We are continually seeking highly motivated professionals who share our philosophy of greater service and stronger relationships. If you enjoy serving others and are looking for an exciting career with a strong organization, apply today! To learn more about our employment opportunities, please visit our website for updates.
Federally insured by NCUA. Equal housing opportunity lender.
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1188 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 16,327 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Kroger, Marcus Corporation, Festival Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 743 of the 16327 open customer service & support positions offer remote or hybrid work (319 remote, 424 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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