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Full-time
high school
Medical insurance, Vision insurance, Dental insurance, Life insurance, 401k, Employer matching
Posted 11d ago
~40 hrs/week
Responsibilities
The Referral Specialist serves as the primary point of contact for patients, managing incoming and outgoing referrals and scheduling appointments. They also maintain patient records in the EMR system and coordinate with internal teams and external providers to ensure efficient patient flow.
Requirements
Candidates must have a high school diploma or GED and 1 to 3 years of medical office experience. Proficiency in Microsoft Office, data entry, and strong verbal and written communication skills are required.
Full job description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Referral Specialist
Position Overview:
The Referral Specialist will serve as primary referral personnel to provide a positive first contact to Commonwealth Eye Care Associates and EyeCare Partners while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient’s needs and Patient Privacy Act, as well as demonstrate superior telephone and interpersonal skills.
Essential Duties and Responsibilities:
Assist patients in scheduling of appointments based on individual needs and physician’s schedules while working closely with other departments and external physician’s offices to ensure smooth patient flow, including checking patient eligibility
Handles all incoming and outgoing local referral networks and paper/faxed referrals while coordinating help from Patient Relations team members when needed.
While incoming and outgoing referrals are the Referral Specialists primary responsibility, the Referral Specialist acts as backup to the Contact Center as needed. As determined by the Supervisor of Referrals or the Patient Relations Manager, the Referral Specialist will promptly answer, screen, and process calls to appropriate person(s) and/or department per protocol while determining management of emergent calls in accordance with company policy.
Maintain patient chart demographics and Patient Portal for EMR software.
Respond to Live Chat and Cataract Self-Test inquiries.
Reply to and compose emails to team members as necessary.
Work cooperatively with the Patient Relations Team to accomplish the goals of the department.
Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices.
Assist in Referral Department reporting and perform special projects and other duties as assigned.
Regular and recurrent predictable attendance is expected
Runs real time eligibility queries upon scheduling
Job may require other duties as assigned.
Education and Experience:
High school diploma/GED with 1 to 3 years of medical office experience.
Demonstrates excellent customer service skills.
A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Knowledge, Skills, and Abilities:
Knowledge of EMR software a plus with typing skills at 50+ wpm, basic computer skills that include a combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Ability to understand payor referral requirements to allow appropriate reimbursement
Ability to cogently communicate payor requirements and requisite information to referring providers
Professional verbal and written communication skills in a customer service setting.
Well organized with the ability to maintain accuracy and confidentiality.
Decision Making:
Ability to handle multiple tasks with excellent problem-solving skills.
Work Environment:
General office conditions
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
Regular attendance is a necessary and essential function.
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge. While our partner practices have unique cultures, we present a united front through our shared best practices, clinical research and innovative solutions to vision health.
We believe everyone deserves to see life with the best vision possible. With over 300 ophthalmologists and 700 optometrists nationwide, we are committed to making high-quality eye care easy, accessible and personalized. We are elevating eye care for everyone.
Offices: 15933 Clayton Road, St. Louis, Missouri 63011, US
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