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$75k–$84k/yr
Full-time
high school, bachelor degree
Medical insurance, Financial benefits
Posted 10d ago
~40 hrs/week
Responsibilities
The IT Support Specialist provides first-level on-site technical support for hardware and software issues to ensure office productivity. They are responsible for documenting issues in Service Now, performing preventative maintenance, and assisting with technology setups for new hires and meetings.
Requirements
Candidates must have at least two years of IT customer service experience, preferably in a law firm or professional services environment. Proficiency in supporting Microsoft Office, video conferencing tools, and basic PC/laptop hardware repair is required.
Full job description
About Us
Finnegan is more than just a law firm – we are a powerhouse of innovation and strategy growth. We pride ourselves on providing top-tier intellectual property services globally. Our success is rooted in our emphasis on relationships with our clients and each other. We care about every individual, and it is why many professionals have spent their entire careers at Finnegan.
Role Overview
The IT Support Specialist is responsible for providing first level on-site end user support for issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner.
Responsibilities
Proactively engages end users to resolve workstation issues throughout the Reston office to maximize productivity and minimize downtime.
Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience.
Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias.
Tracks, documents, monitors, and completes all issues in Service Now to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
Ensures equipment and associated technology is properly functioning for new hires, office moves and visiting personnel. Complete in person follow up with end users to ensure prompt resolution of operating problems, coordinating with other IT staff members as needed.
Regularly interacts with Reston office personnel to ensure technology is functioning appropriately, updates are completed and provide guidance on ways to mitigate recurring issues.
Assists with preventative maintenance and testing of software and hardware. Provides feedback as necessary.
Coordinates with other internal Information Technology teams where overlap exists to develop efficient procedures and communications to stream-line processes and satisfy various department needs.
Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours, travel to Attorney homes to provide support; participates in rotating on-call coverage with other team members.
May occasionally visit other offices to provide onsite assistance and inventory tasks as needed with short notice.
Stays current on the use of firm software and hardware; participates in training to maintain a high level of product knowledge.
Other duties and special projects as assigned.
Qualifications
High school diploma or equivalent required; Bachelor’s degree preferred
A minimum of two years IT customer service experience in a law firm or professional services environment; or combination of relevant education and/or training in a professional services environment
High-touch customer service skills with a professional demeanor
Basic knowledge with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required
Basic knowledge of using and supporting video conferencing equipment
Basic knowledge using and supporting Microsoft Office; SharePoint, OneDrive, PowerShell, Citrix, VPN, Teams, Zoom Webex and document management systems such as NetDocuments
Basic knowledge of networking in an MS Server 2019 environment
Excellent oral and written communication (including spelling and grammar) and interpersonal skills are required. Comfortable interfacing directly with clients.
Ability to be a self-starter, while also comfortable taking direction from others.
Ability to deal courteously and efficiently with attorneys, clients, administrative and support staff, and outside vendors and professional peers.
Willingness to be a team player on all department projects.
Detail oriented, excellent organizational skills and ability to efficiently handle multiple tasks
Flexible attitude and the ability to deal well with changing assignments and priorities. Strong sense of urgency and ability to work well under pressure, meet frequent and short deadlines, and prioritize multiple tasks.
Willingness to learn and acquire advanced duties and provide support to varied team members.
Ability to manage a diverse workload in a fast-paced, demanding environment
Join Finnegan where your skills will drive success of one of the world’s leading IP law firms.
The role is based in our Reston, VA office and requires an onsite work schedule five days per week. The base annual pay range for this role is between $38.60 to $43.08 per hour; roughly $75,000 to $84,000 equivalent. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.
Equal Employment Opportunity Statement:
Finnegan is an Equal Opportunity Employer. The firm is committed to providing equal employment opportunities to all applicants for employment, as defined by applicable state and federal laws, without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, pregnancy, childbirth, or related medical conditions, or any other protected status in accordance with all applicable federal, state and local laws. For candidates needing reasonable accommodations or assistance with the application process, please contact Human Resources at 202.216.5400.
Our privacy policy for applicants can be found here.
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Related keywords
IT SupportHardwareSoftwareDesktopLaptopMobileService NowWorkstationVideo ConferencingMicrosoft OfficeSharePointOneDrivePowerShellCitrixVPNTeams
About Finnegan, Henderson, Farabow, Garrett & Dunner, LLP
Finnegan, the premier IP law firm that global companies trust to protect and advance their innovations.
Industry
Law Practice
Company size
501-1,000 employees
Headquarters
Washington, DC
LinkedIn followers
21,570
When your most valuable assets are ideas, innovation, and brand—you need the best. Finnegan, a premier intellectual property law firm, is trusted by global leaders to protect and advance what sets them apart. With 11 offices across the globe, we bring local insight and global reach to every IP challenge. We are located in Atlanta, Boston, London, Munich, Palo Alto, Reston, Seoul, Shanghai, Taipei, Tokyo and Washington, DC. From high-stakes litigation to cutting-edge patent strategy and innovative brand management, we deliver unmatched depth, agility, and results. If it is IP, it is Finnegan.
Please visit us at www.finnegan.com to see how we’re shaping the future of IP, one breakthrough at a time.
Offices: 901 New York Avenue, NW, Washington, DC 20001, US · Two Freedom Square, 11955 Freedom Drive, 11955 Freedom Drive, Reston, VA 20190, US · 12D, 167 DunHua North Road, Taipei, DunHua 105, TW · Mirae Asset Tower, 28/F, Unit A-B, No. 166 Lujiazui Ring Road, Shanghai, Pudong 200120, CN · 33rd Floor, Shiroyama Trust Tower, 3-1, Toranomon 4-chome, Tokyo, Minato-ku 105-6033, JP
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