Technical Account Manager II - Customer Onboarding (Remote)
Texas, United States · Remote OK
$86k–$135k/yr
Senior$1.2B raised
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined …
Skills: Customer Onboarding, Project Leadership, Windows Server, Enterprise Web Technologies, Cybersecurity
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National Sales Assistant-Westwood Insurance Agency
Plano, Texas, United States · Hybrid
Entry level
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National Sales Assistant-Westwood Insurance Agency
Plano, Texas, United States · Hybrid
Entry level$11M raised
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Skills: Outbound calling, Sales, Customer service, Account management, Data entry
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Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Semiconductor equipment maintenance, Troubleshooting, Digital analytics, Mechanical aptitude, Pneumatics
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Skills: Plan-o-gram Reading, Merchandising, Retail Operations, Customer Service, Communication
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Skills: Plan-o-gram Reading, Merchandising, Retail Operations, Customer Service, Time Management
The Sales Enablement Specialist will work directly with a Partner-level Advisor to generate new sales opportunities, nurture existing client relationships and create customer-facing presentations. The ideal candidate wil…
Job Summary: To complete section plan-o-gram work on a scheduled weekly basis in a grocery store environment. VIDEO JOB DESCRIPTION: https://vimeo.com/819097048?share=copy ESSENTIAL JOB FUNCTIONS: Read and understand pla…
Job Summary: To complete section plan-o-gram work on a scheduled weekly basis in a grocery store environment. VIDEO JOB DESCRIPTION: https://vimeo.com/819097048?share=copy ESSENTIAL JOB FUNCTIONS: Read and understand pla…
Skills: Plan-o-gram Reading, Merchandising, Retail Operations, Customer Service, Communication
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Semiconductor equipment maintenance, Troubleshooting, Digital analytics, Electrical systems, Vacuum systems
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Mechanical aptitude, Troubleshooting, Preventative maintenance, Corrective maintenance, Electrical systems
Technical Account Manager II - Customer Onboarding (Remote)
Lead new mid-market customers through the integration and onboarding process from sales hand-off to successful deployment. Act as a technical advocate to resolve issues, create knowledge base content, and ensure long-term customer success.
Requirements
Requires a Bachelor's degree or equivalent experience with proficiency in Windows Server and enterprise security infrastructures. Candidates must demonstrate strong communication skills and experience using AI technologies to improve business outcomes.
Full job description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as a Customer Onboarding TAM.
What You'll Do:
Onboard new Mid-Market CrowdStrike Premium Support Customers
Work with customers and account teams to identify and deliver success criteria for the first 90 days
Provide project leadership for new customer implementations
Identify opportunities for process improvement
Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
Escalate customer issues to management when appropriate.
Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Create knowledge base content to capture new learning for reuse throughout the company and user base.
Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Drive support cases to ensure issues are being resolved in a timely manner
What You'll Need:
Bachelor’s Degree or equivalent experience
Professional fluency with the English language
Experience working with Windows Server Operating Systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Proven problem-solving skills
Collaborative attitude
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Commitment to customer success
Bonus Points:
Bachelor’s Degree in Computer Science or equivalent
ITIL or PMP Certification
5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization
Deep expertise in Linux and Mac platforms
#LI-Remote
#LI-RL1
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.comfor further assistance.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
CrowdStrike (Nasdaq: CRWD), a global cybersecurity leader, has redefined modern security with the world’s most advanced cloud-native platform for protecting critical areas of enterprise risk — endpoints and cloud workloads, identity and data.
Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities.
Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value.
CrowdStrike: We stop breaches.
How much do Customer Service & Support jobs in Texas pay?
Based on 4848 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
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