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Full-time
Medical insurance, Dental insurance, Vision insurance, Paid vacation, Paid holidays, Career growth opportunities
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Consultant will greet customers, determine their needs, and assist Collision Estimators with vehicle drop-offs and documentation. They are responsible for maintaining effective communication with clients and vendors to ensure efficient repair processes.
Requirements
Candidates must have at least 2 years of customer-facing experience and a valid driver's license. The role requires the ability to perform physical tasks such as lifting over 50 lbs and working in a fast-paced production environment.
Full job description
Service Center
Odessa
JOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay – Paid weekly and eligible for overtime
Paid Vacation & Holidays – Can begin accruing day 1
Career growth opportunities – we promote from within!
A career for life: You’ll gain hands-on experience within a production shop.
REQUIREMENTS:
2+ years of customer facing experience; sales experience a plus
Must have a valid driver’s license and be eligible for coverage under our company insurance policy
ABILITIES/SKILLS/KNOWLEDGE
Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Passion for learning the collision industry
Be able to understand instructions – written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly “World Class” customer service to internal and external customers
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
Offices: 2941 Lake Vista Dr, Lewisville, Texas 75067, US
How much do Customer Service & Support jobs in Texas pay?
Based on 4827 listings with disclosed salaries, most customer service & support jobs in Texas pay between $48k–$115k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 67,247 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3775 of the 67247 open customer service & support positions offer remote or hybrid work (1849 remote, 1926 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.