New Store Opening - Manager - Service Experience - Las Tiendas Shopping Center Rack
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$44k–$70k/yr
Entry level$969M raised
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Inventory management, Loss prevention
New Store Opening - Manager - Service Experience - Las Tiendas Shopping Center Rack
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$44k–$70k/yr
Full-time
Medical Insurance, Vision Insurance, Dental Insurance, Retirement Plan, Paid Time Away, Life Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Experience Manager is responsible for driving store sales and volume through the implementation of service initiatives and the Nordstrom Rewards program. They also oversee the recruitment, training, and motivation of the store team to ensure high-quality customer service and operational success.
Requirements
Candidates must have at least one year of successful retail management experience and the ability to work a flexible schedule including weekends. Strong leadership, communication, and interpersonal skills are required to effectively manage teams and build productive relationships with store leadership.
Full job description
Job Description
As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.
A day in the life…
Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
Recruit, hire, train, develop and motivate your team – their success is your success
Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Create a solid business plan that enables your team to work together to meet service and sales goals
Support the success of your department by driving continuous improvements
You own this if you have…
For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
1+ years of successful retail management experience
The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
Exceptional customer service skills and a passion to inspire others to deliver outstanding service
Dynamic leadership skills and a proven ability to motivate and develop future leaders
A proven track record of using key metrics to identify opportunities and drive business
Effective communication skills
The ability to work a flexible schedule based on business needs, including evenings and weekends
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$43,500.00 - $70,000.00 Annual
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview07-14FullTime_ES-US.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.
In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.
Interested in joining the Nordstrom team?
See some of our current opportunities under our Careers tab or visit careers.nordstrom.com to apply today.
Offices: 1600 7th Ave, Seattle, Washington 98101, US · 225 W 57th St, New York, NY 10019, US
How much do Customer Service & Support jobs in Texas pay?
Based on 4806 listings with disclosed salaries, most customer service & support jobs in Texas pay between $48k–$115k per year. Individual offers vary with seniority, company size, and specialization.
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