Customer Service & Support Jobs in Tennessee (Now Hiring) — 16,624 open — Page 142

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Bilingual Loan Originator (LO)

JOB STATUS: Full Time / Salary

DEPARTMENT: Credit

REPORTS TO: Credit Manager

TRAVEL REQUIRED: As Needed

WORK SCHEDULE: Hybrid - 4 days in-office, 1 day remote after training

PAY: The expected base pay range for this position is from $50,000 plus additional bonus opportunity resulting in an expected total annual compensation of $90,000 to $100,000. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

JOB SUMMARY:

The Loan Originator guides customers through the loan process from start to finish, as well as deciding if the loan is approved. This role reports to the Loan Originations Supervisor and guides clients through the application process, provides information about available loan products, verifies eligibility for loans, and helps clients understand their options. The Loan Originator position evaluates loan applications, verifies applicant information, and ensures compliance with lending regulations and internal policies. This role creates and fosters relationships to build trust and rapport while providing an excellent customer experience.

JOB FUNCTIONS:

1. Application Evaluation, Processing, and Underwriting

• Facilitates the lending process by assisting new and returning clients with loan applications, obtaining personal and financial information, describing types of loans, ensuring all documentation is complete and accurate, and coordinating with various stakeholders to expedite loan approvals.

• Helps determine appropriate loan products for individual home buyers; obtains leads through Retail Home Centers.

• Presents or communicates credit terms for the purpose of negotiating prospective credit approvals required as part of the loan process.

• Ensures timely and efficient processing of credit applications and communication to individual Home Centers.

• Evaluates applicant financial information, including income, assets, liabilities, and credit history, to determine loan eligibility and risk level.

• Decisions mortgage loan applications based on borrower qualifications, creditworthiness, and adherence to lending guidelines and communicate decision with applicant; approves loans up to $175k for home only or $275k for land and home.

• Ensures compliance with lending regulations, internal policies, regulatory standards, and industry best practices throughout the loan origination process.

• Maintains organized records of loan applications, correspondence, and related documentation.

• Identifies and mitigates potential risks associated with loan applications, such as fraud, misrepresentation, or inadequate collateral.

2. Communication, Collaboration & Relationship Management

• Communicates effectively with clients, loan officers, underwriters, and other stakeholders to coordinate loan processing and resolve any issues or discrepancies.

• Identifies opportunities for process improvement and efficiency enhancement in loan processing and customer service delivery.

• Communicates underwriting decisions and requirements effectively with loan officers, processors, and other stakeholders. Provide explanations and guidance to resolve any issues or discrepancies.

• Employs negotiation techniques and conflict resolution strategies to navigate challenging situations and achieve mutually beneficial outcomes for all parties involved.

• Builds and maintains positive relationships by exhibiting consistent reliability, transparency and integrity with clients, referral partners, and other stakeholders to foster repeat business, referrals, generate leads, and cultivate new business opportunities.

• Addresses issues and resolves conflicts in a timely and diplomatic manner, maintaining positive relationships and promoting client satisfaction any time issues arise during the loan application process.

3. Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• Education: Bachelor’s degree or equivalent experience required.

• Experience: 0 experience with bachelor’s degree or 4 years related experience with high school diploma or equivalent.

• Licensing: Nationwide Multistate Licensing Systems (NMLS) licensing for assigned states required.

• Must be fluent in both English and Spanish.

• Have taken or ability to complete required 20 hours education for licensing and continuing education requirements.

• Must meet all federal and state requirements (e.g., background checks and passing the licensing exam) to obtain a Mortgage Loan Originator (MLO) license within 90 days of employment.

• Basic computer skills with ability to type at least 25 wpm.

• Ability to communicate effectively and efficiently via phone, email, and person to person.

• Exhibit adaptability and flexibility in adjusting communication styles and approaches to accommodate diverse personalities, preferences, and cultural nuances.

• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.

• Ability to manage multiple and/or conflicting responsibilities.

• Great attention to detail and organizational skills.

• Ability to work in a team environment.

• Knowledge of AS/400, Word, and Excel a plus.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.

• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• Will be communicating 90% of the time over the phone.

• Must be able to exchange accurate information at all times.

• Must be able to identify and assess account status and determine appropriate process.

• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision.

• Competitive benefits including 401(K) includes 100% company match of the first 4%.

• Paid time off days (PTO), maternity/paternity leave, and holidays.

• Community involvement including Volunteer Paid Time Off (VTO).

• Tuition Assistance for your first degree

• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

• Collaborative and energetic work environment.

• Professional development and promotional opportunities.

• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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