New York, New York, United States · On-site
Description Hotel Hayden-New York. Managed by Stepstone Hospitality Chelsea-New York 10001 Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The…
Skills: Front office management, Opera cloud pms, Leadership, Guest services, Team management
New York, New York, United States · On-site
$20/hr–$22/hr
Description Customer Support Specialist (Call Center) Location: Bronx and Long Island City (On-Site) Job Type: Full-Time Pay: $20–$22/hour, based on experience Reports to: Director of Operations Fluent in English and Spa…
Skills: Customer support, Call center operations, Bilingual fluency, Spanish, English
New York, New York, United States · On-site
$17/hr–$18/hr
JOB SUMMARY: To provide excellent, fast, friendly service with a smile and deliver quality products to our customers in a clean environment. RESPONSIBILITIES: Follow all cash handling procedures & ensure cash is balanced…
Skills: Cash handling, Customer service, Food safety, POS system operation, Basic math
Melville, New York, United States · On-site
$35k–$52k/yr
Job Description Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. The APASR (Associate Patient Acces…
Skills: Registration, Insurance verification, Scheduling, Billing, Data entry
New York, New York, United States · On-site
$35k–$52k/yr
Job Description Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. The APASR (Associate Patient Acces…
Skills: Registration, Insurance verification, Scheduling, Billing, Data entry
New York, New York, United States · Hybrid
$45k–$80k/yr
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Windows 11, Microsoft 365, Microsoft Intune, Microsoft Autopilot, Hardware Troubleshooting
New York, New York, United States · On-site
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Customer service, Cash handling, Food preparation, Cleaning, Inventory management
Town of Huntington, New York, United States · On-site
$18/hr–$33/hr
Requisition ID: 934925 Store #: 004686 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to gro…
Skills: Customer Expertise, Retail Management, Customer Care, Sales, Leadership
Village of Scarsdale, New York, United States · On-site
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsor…
Skills: Customer service, Banking operations, Wealth management, Decision making, Organizational skills
Village of Johnson City, New York, United States · On-site
Description Are you passionate about health and wellness? Do you want to help others achieve their fitness goals? The YMCA of Broome County is looking for highly motivated and enthusiastic individuals to join our wellnes…
Skills: Fitness instruction, Customer service, Communication skills, Fitness equipment operation, Safety enforcement
Town of Queensbury, New York, United States · On-site
Job Description ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it beca…
Skills: Driving, Navigation, Customer Service, Cash Handling, Order Processing
Town of Clarence, New York, United States · On-site
Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you. If …
Skills: Management, Customer Service, Team Leadership, Training, Community Outreach
Buffalo, New York, United States · On-site
Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you. Mus…
Skills: Management, Customer Service, Team Leadership, Store Operations, Training
Wappingers Falls, New York, United States · On-site
$60k–$85k/yr
Description Position Purpose: Plimpton & Hills is seeking a Commercial HVAC Estimator / Inside Sales Support professional to prepare accurate and competitive estimates for commercial HVAC projects. This role is responsib…
Skills: HVAC estimating, Inside sales, Blueprint reading, Take-offs, Project bidding
Village of Johnson City, New York, United States · On-site
Description The YMCA of Broome County is looking for friendly and customer-oriented Membership Services Representatives to join our team. In this role, you will be responsible for providing exceptional customer service t…
Skills: Customer service, Communication, Interpersonal skills, Organizational skills, Multitasking
Cheektowaga, New York, United States · On-site
Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you. If …
Skills: Management, Customer Service, Team Leadership, Training, Fundraising
Town of Amherst, New York, United States · On-site
Job Description Join a winning team, Smart Dough Pizza Inc! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you. …
Skills: Management, Customer Service, Team Leadership, Store Operations, Training
Jamestown, New York, United States · On-site
Company Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that ev…
Skills: Judgment, Mathematics, Multitasking, Cost Control, Inventory Management
City of Syracuse, New York, United States · On-site
Job Description Delivery Drivers are responsible for delivering food to customers with excellent customer service and a positive attitude. Why deliver for us: Great pay - Our drivers receive a competitive hourly wage, pl…
Skills: Customer Service, Safe Driving, Store Technology Operation, Food Safety, Time Management
Buffalo, New York, United States · On-site
Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you. If …
Skills: Management, Customer Service, Team Leadership, Training, Fundraising
SSH NY Hayden LLC
New York, New York, United States • On-site
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The Director of Front Office will lead, coach, and motivate the front office team to ensure exceptional guest service and operational excellence. They are responsible for overseeing daily operations including check-in, check-out, night audit, and inter-departmental coordination to maximize efficiency.
Candidates must have a minimum of 2 years of front office management or supervisory experience in a full-service hotel. Proficiency in OPERA Cloud PMS and strong leadership, communication, and problem-solving skills are required.
Description
Hotel Hayden-New York. Managed by Stepstone Hospitality
Chelsea-New York 10001
Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team.
As Director of Front Office, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Marriott brand standards and hotel policies.
Lead, coach, and motivate the Front Office team to provide exceptional guest service.
Oversee all front desk operations, including check-in, check-out, room assignments, and guest requests.
Ensure guest issues and service recovery opportunities are handled promptly and professionally.
Monitor daily arrivals, departures, room inventory, and VIP reservations.
Work closely with Housekeeping, Engineering, Revenue Management, and Sales to maximize operational efficiency and guest satisfaction.
Supervise Front Desk Agents, Night Auditors, and Guest Service Associates.
Assist with scheduling, payroll, hiring, onboarding, training, coaching, and performance evaluations.
Monitor cash handling procedures, billing accuracy, and daily front office reports.
Ensure proper use of OPERA Cloud PMS and assist with troubleshooting front office system issues.
Maintain a safe, secure, and welcoming environment for guests and associates.
Act as Manager on Duty when required.
We are looking for a leader who leads by example, enjoys interacting with guests, supports their team, and takes pride in creating memorable guest experiences. The successful candidate is organized, dependable, proactive, and committed to operational excellence.
If you’re ready to grow your hospitality career and lead a talented team in the heart of New York City, we’d love to hear from you.
Requirements
Minimum 2 years of Front Office management or supervisory experience in a full-service hotel.
Strong knowledge of OPERA Cloud is required.
Excellent leadership, communication, and problem-solving skills.
Strong guest recovery and conflict resolution abilities.
Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail.
Flexible schedule, including evenings, weekends, and holidays.
Bilingual candidates are encouraged to apply.
Benefits:
Work Location: In person
StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Based on 5490 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 32,759 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, CVS Health, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2464 of the 32759 open customer service & support positions offer remote or hybrid work (768 remote, 1696 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
