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$80k–$120k/yr
Full-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
The Leasing Service Manager is responsible for running an efficient service department by managing staff, controlling costs, and ensuring high-quality repairs. They also develop marketing plans, maintain compliance with regulations, and foster strong customer relationships to drive repeat business.
Requirements
Candidates must have a high school diploma and at least 10 years of experience in a service department. Additionally, a State Inspection License and a Commercial Driver's License are required.
Full job description
SUMMARY
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Holds weekly department meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage, and inventory of special tools.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Ensures all jobs are closed immediately.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains safe work environment.
Maintains a professional appearance.
SUPERVISORY RESPONSIBILITIES
All Service Department Personnel
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma
10 years of service department work
LANGUAGE SKILLS
English
CERTIFICATES, LICENSES, REGISTRATIONS
State Inspection License
Commercial Drives License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to perform truck repairs when necessary.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shop
Related keywords
Service departmentLeasingBudgetingOSHAHazardous wasteWarrantyTechnician productivityPayrollRepair ordersInventoryState Inspection LicenseCommercial Driver's LicenseTruck repairsShop managementCustomer retentionMarketing plan
Helping customers reduce downtime with premium trucks service & parts
Industry
Truck Transportation
Company size
1,001-5,000 employees
Founded
1976
Headquarters
Jamaica, NY
LinkedIn followers
2,757
Since opening in 1976, Gabrielli Truck Sales has dedicated itself to providing the transportation industry with superior service and value. Today, Gabrielli Truck Sales operates over 25 multi-franchised dealerships across Connecticut, New Jersey, New York, and Pennsylvania, offering new and used truck sales, truck leasing and rental, replacement parts, vehicle maintenance, collision repair, and financial services.
The Gabrielli network of dealerships includes locations providing factory-authorized new and used sales, parts, service, and warranty of Ford, Isuzu, Hino, Kenworth, Mack, Volvo, and Autocar trucks.
Gabrielli Truck Leasing is a Mack/Volvo Leasing System and PacLease affiliate offering a full array of full-service lease, rental, and maintenance options.
"Trucks are our only business."
Offices: 153-20 South Conduit Ave., Jamaica, NY 11434, US · 80 Green Pond Rd, Rockaway, New Jersey 07866, US · 239 Bergen Tpke, Ridgefield Park, New Jersey 07660, US · 2306 US-130, Dayton, New Jersey 08810, US · 401 Old Gate Ln, Milford, Connecticut 06460, US
New and Used Truck SalesOEM partsDiesel MaintenanceTruck leasing and rentaland Diesel Particulate Filter CleaningService IndustryAutomotive
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