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Regal Cinemas - Cast Member - Colonie Center 13 & RPX - Albany, NY - $16.00/HR Starting Wage - Free Movies - 50% Off Concessions
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Part-time
Free movie tickets, 50% discount on concessions, Flexible scheduling, 401(k) retirement plan, Company match
Posted 9d ago
~30 hrs/week
Responsibilities
Cast members are responsible for providing exceptional guest service by operating the box office, managing concession stands, and performing ushering duties. They must also maintain theatre cleanliness, enforce company policies, and handle emergency situations as required.
Requirements
Candidates must have the availability to work weekends and possess strong communication and math skills. Completion of cast certification programs and relevant alcohol service training is required where applicable.
Full job description
Floor Staff/Cast Member
Regal Cinemas at Colonie Center is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness and movie-going experience to our guests in a diverse, fun, energetic and engaging environment. Our Cast Members also enjoy the benefits of access to free movie tickets and a 50% discount on concessions in addition to flexible scheduling, competitive pay and being part of the entertainment industry. Regal also promotes from within and features a clear pathway for career advancement.
What you will do:
Regal Floor Staff / Cast Members are the face of Regal and will provide guest service selling tickets, concessions and/or working as an usher. The availability to work weekends is a must. Weekday opening and/or closing availability is preferred.
Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including
Regular and consistent attendance
Handling of emergency situations when called upon to do so
General cleaning duties; and
Compliance with our company dress code.
Essential Duties and Responsibilities for each position include, but are not limited to, the following:
Box Office
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
Promoting the Regal Crown Club program
Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
Concession
Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
Promoting the Regal Crown Club program
Operating, preparing and cleaning of all concession related equipment
Up selling/Suggestive selling
Complying with all local, state and federal food safety laws.
Abide by all federal and state laws with regards to breaks and/or meal periods.
Ensure required alcohol certification and training are current where applicable.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Usher
Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
Inspecting backpacks and packages when applicable.
Managing crowd control and assisting guests in finding seats in auditoriums when necessary
Enforcement of MPAA rating system
Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Perform in-auditorium concession auxiliary sales as directed by management
Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
Monitoring the cleanliness and operation of theatre vending equipment
Assisting with all opening and closing duties as assigned by management
Pay Scale Information: $15.50
Benefits: Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(K) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Language Ability:
Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Regal operates one of the largest and most geographically diverse theatre circuits in the United States, consisting of 5,565 screens in 409 theatres in 41 states along with the District of Columbia and Guam as of April 30, 2025. Regal is focused on delivering the best moviegoing experience by providing our guests with the largest selection of premium large formats (including 4DX, IMAX, RPX, and ScreenX), the only unlimited subscription program, and enhanced food and beverage offerings to make every visit to the theatre a truly memorable experience. Additional information is available online at REGmovies.com.
Offices: 101 E Blount Ave, Knoxville, Tennessee 37920, US
MoviesFilmTheatersEntertainmentFilm ExhibitionGift CardEmployee Incentive Movie TicketsGroup Ticket Salesand Business Meetings & EventsMedia and Entertainment
How much do Customer Service & Support jobs in New York pay?
Based on 5491 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 32,712 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
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