Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, w…
Deptford Township, New Jersey, United States · On-site
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Mount Laurel Township, New Jersey, United States · On-site
Senior
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Winslow Township, New Jersey, United States · On-site
Entry level$2M raised
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$70k–$80k/yr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, HSA, FSA, Paid Time Off
Posted 24d ago
~40 hrs/week
Responsibilities
Oversee daily operations of the Key Account pod by providing guidance, training, and support to processors and coordinators. Manage pipeline workflows, resolve complex loan scenarios, and maintain strong partner relationships to ensure service levels are met.
Requirements
Requires previous reverse mortgage processing experience and a strong understanding of FHA and proprietary guidelines. Prior experience in coaching or informal leadership and strong pipeline management skills are preferred.
Full job description
Company Description
At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.
As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.
And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.
But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.
Why Longbridge?
At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:
Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.
If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!
Job Description
The Wholesale Key Account Team Lead supports the Key Account Supervisor in overseeing the daily operations of the Key Account pod. This role is responsible for assisting with pipeline management, team coaching, and escalation support, while ensuring service levels, partner expectations, and compliance standards are consistently met.
The Team Lead serves as a first line of support for team members and plays a critical role in maintaining workflow efficiency, resolving issues on pipeline files, and supporting strong partner relationships.
Primary Job Duties:
Provide day-to-day guidance, training, and support to Key Account Processors and Coordinators
Serve as the first point of contact for team questions, file scenarios, and process guidance
Assist with onboarding and training of new hires
Reinforce expectations around pipeline ownership, SLAs, and reporting accuracy
Monitor team pipelines to ensure timely follow-up, condition resolution, and loan progression
Assist team members with daily pipeline management and PTO coverage
Identify bottlenecks, aged loans, and at-risk files and take proactive action
Support accurate pipeline tracking and reporting
Review complex or escalated files and provide guidance or recommended solutions
Escalate high-risk files, conditions, or exceptions to the Supervisor as needed
Submit or assist with exception requests in accordance with company guidelines
Help resolve underwriting and partner-related challenges before escalation to leadership
Participate in partner calls as needed to support service levels and communication
Assist in managing relationships with key partners through timely updates and issue resolution
Ensure partner expectations are being met or escalated appropriately
Identify process gaps and recommend improvements to leadership
Assist in developing or refining job aids, tools, and workflows
Support implementation of process updates across the team
Support team collaboration, engagement, and communication
Participate in team-building initiatives and morale efforts
Demonstrated experience managing pipeline workflows and loan files
Strong understanding of FHA and proprietary reverse mortgage guidelines
Prior experience providing coaching, mentoring, or informal leadership preferred
Strong pipeline management and prioritization skills
Ability to problem solve complex loan scenarios
Strong communication skills with both internal teams and external partners
Ability to work under pressure and manage competing priorities
Proven ability to coach and support team members in a fast-paced environment
Additional Information
Working in a growing and dynamic industry
Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
401(k) with company match
Paid time off
This is a non-exempt role
Target base salary range is 70-80K which is based on various factors including skills and work experience.
In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus.
LBF is an EEO/AA/Vet/Disabled Employer
Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.
Longbridge Financial, LLC (“LBF”) helps qualified homeowners take some of the financial stress out of retirement by gaining immediate access to the home equity they have built up over the years. Using home equity solutions can lead to a more secure retirement. Learn more in our short video: www.longbridge-financial.com/what-is-a-reverse-mortgage. Visit us online or call 855-523-4326. NMLS# 957935. For licensing info, go to: www.nmlsconsumeraccess.org. Equal Housing Opportunity Lender. Privacy Policy: www.longbridge-financial.com/privacy-policy/. LBF is a Licensed Mortgage Banker in the State of NY, but this site isn’t authorized by the NYS Dept. of Financial Services. No mortgage loan apps for properties located in NY will be accepted through this site. TX state info: www.longbridge-financial.com/licensing/texas-state-licensing-information/. For additional LBF licensing/disclosures, visit: www.longbridge-financial.com/licensing. LBF Licensing Info: AZ Mortgage Banker License #0930082; Licensed by the Dept. of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept. of Banking & Insurance; Licensed Mortgage Banker-NYS Department of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075; RI Licensed Lender. For CA, NE, and TX consumers: For info about our privacy practices: www.longbridge-financial.com/privacy. Not all products/options available in all states. Terms subject to change w/o notice. Certain conditions/fees apply. This is not a loan commitment. All loans subject to approval.
Any info submitted through this page, including complaints or personal info, is subject to the privacy and security policies of this social media website’s operator, which policies are not under LBF’s control.
Offices: 61 South Paramus Road, Suite 500, Paramus, New Jersey 07652, US
Reverse MortgagesConsumer Home Equity Loansand Mortgage Products for SeniorsConsumerFinanceFinancial Services
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2137 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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