Customer Service & Support Jobs in Maryland (Now Hiring) — 11,222 open — Page 389

Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Field Service Technician 

The successful candidate’s duties and responsibilities include activities related to program Field Service Technician such as:

The ideal candidate must have the ability to lift and carry 50 pounds or greater and work in confined spaces.

While this role will accomplish most tasks on-site, Monday to Friday, it does require frequent travel, 50% or more to CONUS and OCONUS Government Facilities. Candidates will need to obtain/maintain a US Passport.

Basic Qualifications:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers.
• Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
• Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Provides consultative assistance during off hours as needed.
• Setting up workstations.
• Installing scanners, printers, computer systems and associated hardware.
• Integrate hardware into new and existing facility and equipment racks at data center.
• Installation of servers, network hardware and related components to manufacturer and customer specifications.
• Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
• Read and interpret engineering drawings and Work Orders.
• An Active/Current Top Secret security clearance with SCI eligibility.
• Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.
• At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
• Experience or familiarity of Intelligence Community designated systems.
• Willingness to work outside of normal work hours.
• Willingness and ability to lift and carry 50 pounds or greater.
• Must be able to work in confined spaces.
• Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
• Will be required to obtain/maintain a US Passport.

Preferred Qualifications:

• Bachelor's degree and four (4) years of relevant experience; master’s degree and two (2) years of experience; High School Diploma/GED and 10 years of relevant experience.
• Experience with cabling infrastructure best practices and methodologies.
• General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
• Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
• Experience working in a Data Center environment.
• Must have a valid/current US Passport.
• Tech control experience working with circuits is highly desirable.

CLEARANCE REQUIRED:

 

Active Top Secret with SCI eligibility

 

Other Requirements:

 

U.S. Citizenship

 

Compensation Spotlight: 

 

For this role, our typical salary range starts at $90,000 and stretches up to $150,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact.

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Taking Care of the People Who Take Care of The Nation

Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!

Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family... both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.

Education: Individual growth is a priority at Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!

Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at Synergy ECP, but it’s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 11 paid holidays a year. Synergy ECP also provides flexible work options that work with your schedule and lifestyle. 

Philanthropy: With the help of our amazing employees, Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much!

Great Corporate Facilities: Come by our corporate office and enjoy a weekly happy hour, take a drive to nearby restaurants, grab a snack or coffee in our café, or utilize our collaborative office space and conference rooms. 

SkillBridge: Our SkillBridge Program takes the incredible experience our servicemembers already have and shows them how to apply it within corporate environments. We are fanatical about helping our Military!

Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.

We welcome candidates from all backgrounds and are dedicated to maintaining a professional and respectful workplace where every employee can succeed.