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National Board for Certification in Occupational Therapy, Inc
Client Experience Manager
Gaithersburg, Maryland, United States · Hybrid
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Senior
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Montgomery County, Maryland, United States · On-site
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Full-time
Posted 18d ago
~40 hrs/week
Responsibilities
The Team Member is responsible for delivering exceptional customer service while maintaining the quality and efficiency of wash operations. Key duties include guiding vehicles into the tunnel, managing memberships, and ensuring the cleanliness and safety of the site.
Requirements
Candidates must be able to perform hands-on tasks such as vehicle preparation and site maintenance while adhering to company safety and operational policies. Strong communication skills and a professional attitude are required to support sales and provide a positive customer experience.
Full job description
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.
Key Responsibilities:
Welcome Station and Sales Performance
Provide excellent customer service with a friendly and professional attitude.
Support sales and membership growth through consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Wash Station Service
Follow safety procedures and maintain a clean, organized wash area.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate effectively with team members and management regarding operational issues.
Convenience Station
Engage with customers professionally to ensure a positive experience and encourage Google reviews.
Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans regularly and maintain clean work areas.
Maintain vacuum stations by checking for clogs and emptying canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
General Duties
Maintain professional conduct and adhere to uniform standards at all times.
Perform opening and closing duties to ensure smooth operations.
Clean and maintain the tunnel to ensure safety and operational efficiency.
Prepare towels and other necessary materials to support daily operations.
#LI-DNI
Base Pay Range
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Whistle Express is a rapidly growing car wash company built by people who take pride in their work.
Across hundreds of locations, our teams deliver fast, high-quality service that customers trust—every day. We’re focused on creating a consistent experience that’s simple, reliable, and easy for customers to choose.
We believe in showing up for each other, working hard, and doing what we say we’re going to do. That’s how we build strong teams—and strong businesses.
At Whistle, you won’t sit behind a desk all day. You’ll be part of a team, solving problems, moving quickly, and making an impact you can see.
If you’re ready to work, grow, and be part of something bigger, join us.
Offices: Charlotte, North Carolina 28209, US
Service IndustryJanitorial ServiceAutomotiveAutonomous VehiclesCustomer Service
How much do Customer Service & Support jobs in Maryland pay?
Based on 1772 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,234 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 665 of the 11234 open customer service & support positions offer remote or hybrid work (289 remote, 376 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland