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Part-time
high school
Sick Policy, Weekly Pay, 401(k) Retirement Program, Paid Life Insurance, Employee of the Month/Year, Annual Performance Appraisals
Posted 10d ago
~40 hrs/week
Responsibilities
Responsible for balancing and closing the previous business day's financial reports while managing overnight operations. Provides high-level guest service, including check-ins, check-outs, and acting as the manager-on-duty during the third shift.
Requirements
Requires a high school diploma or GED and at least 2 years of guest service experience, preferably in hospitality. Candidates should have strong computer skills and the ability to lift up to 75 pounds occasionally.
Full job description
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group and TownePlace Suites high standards of quality to ensure guest satisfaction.
\nResponsibilities:
Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group and TownePlace Suites guest service recovery program.
Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group and TownePlace Suites procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group and TownePlace Suites general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group and TownePlace Suites, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group and TownePlace Suites procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:
High school diploma or GED required.
2+ years prior guest service experience required, preferably in a hospitality setting.
Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
Benefits
Well-Being Benefits
Sick Policy
Weekly Pay
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Team Member Programs:
Employee of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
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$19 - $19 an hour
\n
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Related keywords
Night AuditorHospitalityFinancial AuditGuest RelationsRevenue MaximizationHotel OperationsManager On DutyBillingReservationsCost ControlSecurity ProtocolsGuest Service Recovery
The talented professionals of B. F. Saul Company Hospitality Group serve together as One Team!
Industry
Hospitality
Company size
501-1,000 employees
Founded
1892
Headquarters
Bethesda, MD
LinkedIn followers
5,541
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern located in the Washington, D.C. area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 130 years.
The Hospitality Group operates a portfolio of business class hotels that are branded under franchise agreements with Intercontinental Hotels Group, Marriott International and Hilton. The properties are fully owned by the B. F. Saul organization and we employ a team of 1,100 enthusiastic hospitality professionals!
Our hotel distribution spans three states: Virginia, Maryland, and Florida, with specific emphasis on the National Capital region. Our portfolio includes full-service hotels with extensive food and beverage facilities, mid-size select service properties, and extended stay hotels. In addition, we own and operate two IACC-certified Northern Virginia conference and training facilities that serve as independently branded Executive Conference and Training Centers (ECTC), as well as adjunct facilities to local full service hotels.
Offices: 7501 Wisconsin Avenue, Bethesda, MD 20814, US · 7501 Wisconsin Ave, Bethesda, MD 20814, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1738 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
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