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Full-time
high school
Posted 21d ago
~40 hrs/week
Responsibilities
The Financial Center Banker provides financial options to clients through a consultative approach and manages account openings. They are responsible for conducting financial assessments and ensuring operational soundness and regulatory compliance within the branch.
Requirements
A high school diploma or equivalent is preferred, along with a preference for one year of experience in banking, retail, sales, or customer service. Candidates must possess strong communication skills and the ability to make analytical decisions.
Full job description
IN0543 Linton
Job Description
DESCRIPTION
As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.
The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience.
ESSENTIAL FUNCTIONS:
Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities
Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations
Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness
Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones
Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being
Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance
Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed
Complete other duties and special projects as requested by management
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent preferred
Work Experience:
1 year banking and/or retail experience preferred
Sales experience preferred
Customer Service experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust.
We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way.
Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service.
Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets.
Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions.
Member FDIC
Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
Commercial & Industrial LendingCommercial Real Estate LendingTreasury ManagmentProperty ManagementMedical & DentalHOAProfessional ServicesHomeowners AssociationEscrowOpportunity Zone Funds
How much do Customer Service & Support jobs in Indiana pay?
Based on 1190 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 17,368 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 833 of the 17368 open customer service & support positions offer remote or hybrid work (403 remote, 430 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Indiana