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Other
high school, bachelor degree
Hybrid work from home program, Paid vacation, Paid sick time, Employee assistance program, Medical insurance, Dental insurance
Posted 9d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Senior Coordinator manages and resolves customer complaints while working directly with franchisees to ensure seamless support. They also document CCC policies and procedures while providing proactive assistance for customers in open routes.
Requirements
Candidates should have at least 2 years of customer care experience and a high school diploma, with a bachelor's degree preferred. Proficiency in Microsoft Office, strong communication skills, and the ability to handle stressful situations are required.
Full job description
Overview
Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Senior Coordinator role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring a Senior Coordinator to assist the CCC management team in supporting the customer experience and productivity with a focus on a specific functional role. This individual will ensure the CCC policies and procedures are properly documented and followed. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. This role will be based in the Crystal Lake Contact Center.
Benefits and Perks
Hybrid Work From Home program (up to 10 days each month based on metric performance)
Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
Employee Assistance Program
Full medical with options for Dental and Vision
401k with company match
Employee Stock Purchase Program
Employee Purchase Program
Pension
Ability to bid on other shifts based on job performance
Annual raises and bonuses (dependent on profitability of the business)
Hourly rate - $24.75
Responsibilities
Manage and resolve customer complaints to a conclusion
Work directly with franchisees to communicate and resolve customer complaints
Liaise with the Business Manager and other FPT members as needed on customer complaint escalations
Provide proactive support for customers in open routes
Provide seamless support on ordering and warranty for customers in open routes
All other tasks as assigned by management
Qualifications
2+ year’s customer care experience preferred.
High School Diploma or equivalent required.
Bachelor’s degree preferred.
Excellent written and oral communication skills; ability to communicate and work effectively with all levels internally and externally.
Excellent customer care skills. The ability to de-escalate an upset customer. Ability to provide solutions that solve the customer’s problem.
Ability to tactfully give bad news and say no in certain situations to customers.
General knowledge of warehousing, distribution and inventory control and ability to learn and maintain knowledge of Snap-on product lines.
Must have working knowledge of Company policies and procedures; ability to work independently and use sound judgment in application or modification of procedures needed to meet new or unusual requirements within established policies.
Excellent PC skills, knowledge of Microsoft Office, LN software and Internet.
Proficient with Customer Support and use of Franchisee Profile, Web Statement and/or order processing.
Strong understanding of order-to-cash process, including distribution, financial & inventory linkages and processes.
Ability to be flexible in daily activities, change priorities & coordinate multiple tasks.
Must be creative & willing to adapt to changing business demands.
Ability to remain calm under pressure and work in stressful situations in order to promote good interoffice relations.
Ability to use a wide range of procedures, troubleshoot and analyze situations to determine what action should be taken within limits of standard practice.
Highly coachable.
Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
The most valued productivity solutions in the world
Industry
Machinery Manufacturing
Company size
10,001+ employees
Founded
1920
Headquarters
Kenosha, Wisconsin
LinkedIn followers
87,598
Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks including those working in vehicle repair, aerospace, the military, natural resources, and manufacturing. From its founding in 1920, Snap-on has been recognized as the mark of the serious and the outward sign of the pride and dignity working men and women take in their professions. Products and services are sold through the company’s network of widely recognized franchisee vans, as well as through direct and distributor channels, under a variety of notable brands. The company also provides financing programs to facilitate the sales of its products and to support its franchise business. Snap-on, an S&P 500 company, generated sales of $4.7 billion in 2025, and is headquartered in Kenosha, Wisconsin.
Offices: 2801 80th Street, Kenosha, Wisconsin 53143, US
How much do Customer Service & Support jobs in Illinois pay?
Based on 3757 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 27,250 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1869 of the 27250 open customer service & support positions offer remote or hybrid work (717 remote, 1152 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois