*Please only apply to this role if you are based in the Chicago area OR in commutable distance to that location* Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday l…
Skills: Turnstiles Installation, Electrical Installation, Low Voltage Circuitry, High Voltage Circuitry, Electronic Security Systems
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Part Time (20 Hours) Associate Banker, Orland Park Southmoor Branch, Orland Park IL
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$22/hr–$27/hr
Entry level$1.6B raised
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Technician I - Fire Equipment Install - First Shift/Early Start Times - Kitchen Suppression Systems & Extinguishers
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$28/hr–$32/hr
Mid level
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Hoffman Estates, Illinois, United States · On-site
$20/hr–$22/hr
Mid level$5.2B raised
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$20/hr–$22/hr
Mid level$5.2B raised
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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The role involves providing installation support, reactive service, and preventive maintenance for entrance control products in the Chicago area. Additionally, the technician provides sales engineering support and remote technical assistance to partners and customers.
Requirements
Candidates must have experience as a service/installation technician with specific expertise in turnstiles, electrical circuitry, and access control systems. A valid driver's license, clean driving record, and willingness to travel to client sites are required.
Full job description
Please only apply to this role if you are based in the Chicago area OR in commutable distance to that location
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About the role
Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Engineer to join our growing team, covering the Chicago area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.
What you will do:
Provide Sales Engineering support for new opportunities throughout the Sales life cycle
Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
Backup and assist the service team and other engineers to ensure most effective delivery of service provision
Follow customer procedures to ensure efficient job closure
Provide regular and professional communication with the call desk and management team
Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
Travel to other sites in US.
Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
What you need to have:
Experience working independently as a service/installation technician
Demonstrable experience of working with turnstiles and electrical installs
Ability to work with contractors and end-users to provide product and installation support
Knowledge of low and high voltage circuitry
Knowledge of electronic security systems / access control systems
Knowledge and practical experience with the internet and networking
Able to read and understand electrical wiring diagrams
Good mechanical knowledge
Willingness to train on varying new products
Effective time management skills with the ability to handle changing priorities and work well under pressure
Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
Excellent customer service skills
Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
Excellent documentation and organizational skills
Good knowledge of Excel, Word and Outlook packages
Must possess a valid driver’s license and have a clean driving record
Must be willing to travel to clients for installs
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Welcoming you to a stadium for the big match. Keeping you safe at an airport on the way to your flight. Guarding your valuable information in a datacentre. Protecting the vulnerable in hospitals. And maintaining your safety in the workplace. Around the world, Gunnebo Entrance Control is the name found on speed gates, revolving doors, turnstiles and security booths in the most demanding environments.
Through our global manufacturing network we provide a range of entrance control solutions that set the benchmark for others. A focus on quality for effortless operation that lasts for years. A design flair that lifts your lobby or gateway to welcome visitors. And innovation integration with your existing identification and access control systems.
For a safer world, make it Gunnebo Entrance Control.
Offices: The Gatehouse, Michael Way, Ashdown Business Park, Maresfield, East Sussex TN22 2DU, GB
How much do Customer Service & Support jobs in Illinois pay?
Based on 3771 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 27,112 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1860 of the 27112 open customer service & support positions offer remote or hybrid work (711 remote, 1149 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois