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Full-time, Temporary
bachelor degree
Posted 7d ago
~40 hrs/week
Remote in United States
Responsibilities
The Implementation Manager acts as the primary point of contact for benefit plan installations, coordinating project deliverables and resolving implementation issues. They collaborate with stakeholders to ensure client expectations are met while managing project plans and identifying opportunities for cross-sales.
Requirements
Candidates must have 3-5 years of project management experience and a Bachelor’s degree in a relevant field. Proficiency in Microsoft Office suite and strong communication and analytical skills are required, with Salesforce CRM experience preferred.
Full job description
The Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for providing focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with clients and the consulting community. This role directs all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services and develops/executes an implementation strategy consistent with client expectations. Ultimately creating, managing and tracking detailed project plans and issue logs) outlining required actions, parties responsible and assigned target dates associated with the delivery of the services and projects.
Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation related issues
Ensure implementation strategy is administered in accordance with all performance guarantee arrangements.
Partner with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring client expectations are consistently satisfied or exceeded
Evaluate impact of client-requested exception and develop reasonable alternatives to satisfy client’s needs while minimizing impact on systems and operations
Identify, communicate and track cost sensitive items not included as part of the standard process
Collaborate on review, analysis and development of recommendations for the design of complex account and benefit structures based on client’s objectives and Inspira’s systems, administration and reporting requirements
Participate in client finalist meetings representing the capabilities of the organization’s implementation services process
Identify opportunities for cross sales and account rounding of additional Inspira products and services throughout the implementation process
Other duties as assigned.
Please note that this assignment is temporary and will run from September through mid-February.
Qualifications
Education & Experience:
3-5 years of experience in project management
Bachelor’s Degree in Business, Communications, Finance or related field
Skills & Abilities:
Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Experience with Salesforce CRM preferred
Other Requirements:
Infrequent travel (<10%)
Ability to provide personal transportation from time to time
Prolonged periods of sitting at a desk and working on a computer
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator.
Industry
Financial Services
Company size
1,001-5,000 employees
Headquarters
Oak Brook, Illinois
LinkedIn followers
17,018
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator. We work with organizations and individuals to navigate paths towards a better future and turn everyday actions into life-changing impact.
We believe that together, we have the power to enrich lives. We take on the incremental, the complex, and the time-consuming—providing solutions that strengthen and simplify the health and wealth journey.
Inspira Financial is the brand name used for products and services provided by one or more of the Inspira Financial group of companies, including Inspira Financial Trust, LLC (formerly known as Millennium Trust Company, LLC) and Inspira Financial Health, Inc. (formerly known as PayFlex Systems USA, Inc.).
Retirement and custody services are provided by Inspira Financial Trust, LLC and consumer directed benefits are administered by Inspira Financial Health, Inc. Inspira Financial Trust, LLC and Inspira Financial Health, Inc. are affiliates. Inspira Financial Trust, LLC and its affiliates perform the duties of a directed custodian and/or an administrator of consumer directed benefits and, as such, do not provide due diligence to third parties on prospective investments, platforms, sponsors, or service providers, and do not offer or sell investments or provide investment, tax, or legal advice. Inspira and Inspira Financial are trademarks of Inspira Financial Trust, LLC.
Offices: 2001 Spring Road, Suite 700, Oak Brook, Illinois 60523, US
How much do Customer Service & Support jobs in Illinois pay?
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