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$99k–$167k/yr
Full-time
bachelor degree
Flexible time off, Professional development opportunities, Employee resource groups, Comprehensive benefits
Posted 6d ago
~40 hrs/week
Responsibilities
The Client Service Manager II owns and manages the servicing of assigned accounts, including new business acquisition, account installation, and proactive service delivery. They design service plans, lead meetings with brokers and customers, and coordinate internal functional representatives to ensure service results.
Requirements
Candidates must have a bachelor's degree or equivalent business background and at least 7 years of relevant commercial lines experience. Strong organizational, interpersonal, and analytical skills are required, along with proficiency in insurance operations.
Full job description
Description
Liberty Mutual has an immediate opening for a Client Services Manager II. The Client Service Manager II, under limited supervision, is primarily assigned to large, moderately complex customers. You will own, manage, coordinate and lead the servicing of assigned accounts. The role is responsible for overall service delivery, including assisting in new business acquisition, account installation, and ongoing proactive and responsive service.
The selected person will reside in or near our Chicago office, and if you reside within 50 miles of the office you will be required to go to the office twice a week.
Responsibilities
Recommends a comprehensive service plan to control significant problems in complex risks, often working with risk control on plan development.
Monitors status of action items and makes modifications to service plan based on feedback from the customer and broker.
Designs and proposes solutions to diverse customer concerns.
Deescalates difficult customer interactions as appropriate.
Monitors and improves problem reporting, tracking, escalation and resolution.
Ensures continued compliance.
Coordinates and leads meetings with customer and broker to ensure service results are in line with plan.
Manages the delivery of services by all internal functional representatives through proactive follow up and customer/broker communication.
Manages installation process for new and existing accounts, consults with internal functional representatives when necessary.
Ensures that understanding and agreement is reached on roles and responsibilities.
May assist in the renewal process.
Provides account specific input on overall service plan to include service delivery, service issues and outcome results.
Utilizing existing relationships, positions us to win round out opportunities and recommends the specific types of products appropriate for a customer.
Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects.
Represent Liberty Mutual by attending or presenting at industry forums.
Assist in internal training efforts by developing material and presenting assigned topics.
Qualifications
Bachelor`s degree or equivalent business background plus at least 7 years of relevant commercial lines experience required
Claims experience strongly preferred but not mandatory
Material understanding of insurance operations
Relevant commercial insurance experience or 3 to 5 years of account management
Demonstrated ability to express ideas clearly and concisely (both orally and in written form)
Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions
Information gathering, analytical skills and proficiency in systems are required
Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving
Working toward ARM and/or CPCU preferred
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care.
A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue.
We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises.
For more information, visit www.libertymutualinsurance.com.
Offices: 175 Berkeley Street, Boston, MA 02116, US · 7900 Windrose Ave, Plano, Texas 75024, US · Safeco Plaza, 1001 4th Avenue, #3800, Seattle, WA 98154, US · 14050 N 83rd Ave, 100, Peoria, Arizona 85381, US · 4229 W Lake Mary Blvd, 100, Lake Mary, Florida 32746, US
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How much do Customer Service & Support jobs in Illinois pay?
Based on 3735 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 26,827 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1833 of the 26827 open customer service & support positions offer remote or hybrid work (690 remote, 1143 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois