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Part-time
high school
Paid time off, 401(K) with employer match, Employee meals
Posted 3d ago
~40 hrs/week
Responsibilities
The Guest Services Agent is responsible for providing efficient and courteous service to guests during check-in, their stay, and checkout. They must also maintain a customer-focused environment while performing front desk duties and assisting with guest inquiries.
Requirements
Candidates must have a high school diploma or equivalent and previous customer service experience. Proficiency in Microsoft Office applications is required, along with the ability to stand for the duration of a shift.
Full job description
Q Center is looking for a Part Time Guest Services Agent to join our team!
Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our guests to have the most positive experience at Q Center.
The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.
Starting rate for this position is $18.00/hour.
Benefits
Paid time off
401(K) with employer match
Employee Meals
Education & Experience
High School diploma or equivalent and/or experience in a related field required.
Proficient in Microsoft Office applications to include Word, Excel and Power Point required.
Experience using Multi-Functional Printer preferred.
Customer service experience required.
Strong communication skills both written and verbal.
Physical Requirements
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Fundamental Requirements
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
Understand proper operation of the Call Center operation and ensure that all standards are met.
Answer guest inquiries about services, facilities and hours of operation in a timely manner.
Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms.
Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies; collect payment and make changes for guests.
Be aware of all rates, packages and special activities as listed in specific document of each category.
Be familiar with all in-house groups; most notably VIP guests and their needs.
Be aware of closed out and restricted dates.
Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Balance and prepare individual paperwork for closing of shift according to Q Center standards.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Ensure overall guest satisfaction and safety is achieved.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title to which you are applying.
Your place for meetings far beyond the ordinary. Located just west of Chicago, Q Center, “The Midwest’s Largest Meeting and Events Center,” features 150,00 square feet of IACC-certified meeting space on 95 woodland acres. The secure, distraction-free environment offers plenty for meeting planners to maximize the potential of their corporate trainings, networking events, leadership retreats, and more.
From arrival to departure, this full-service conference venue is equipped to tend to the lodging, dining, and operational needs of your program. You’ll find all the essential amenities, including over 1,000 overnight accommodations, a variety of dining and refreshment break options, on-site AV equipment and support, and even in-house media production. Then, after a productive day of learning, your attendees can relax in Brick Oven Bistro, hangout at The Fox bar, make use of our 24/7 fitness center, or venture out to our athletic fields and the scenic Fox River Trail.
Visit our website and learn how we can help make your next meeting effortless!
Offices: 1405 North 5th Avenue, St. Charles, Illinois 60174, US
Ideal meeting and training environmentPerfect setting for executive learningConference venueRetreat venueOnsite IT and A/V supportTeam Building ProgramsEvent ProductionCustom event websitesSpecial event cateringand Meeting collateral printing
How much do Customer Service & Support jobs in Illinois pay?
Based on 3630 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 26,240 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Great Clips Inc., Albertsons Companies, Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1810 of the 26240 open customer service & support positions offer remote or hybrid work (672 remote, 1138 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois