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Temporary, Full-time
bachelor degree, high school
Professional development opportunities, Mentorship
Posted 12d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
This position manages front office operations for the Counseling Center, including client scheduling, intake processes, and Same Day Consultations. The role also provides administrative support, maintains accurate records, and ensures high-quality customer service for students and staff.
Requirements
Candidates must have a bachelor's degree with one year of administrative experience, or a high school diploma/GED with five years of administrative experience. Proficiency in office systems, strong communication skills, and the ability to handle confidential information are required.
Full job description
Administrative Specialist I - (Temp)
Student Engagement/Student Success
Counseling Center
Schedule: Monday - Friday | 8:30 AM - 5:15 PM
The Georgia State Counseling Center is committed to ensuring access to mental health support services. Through innovative practices and effective intervention, over the past six years, the center has increased access to serve 65 percent more students. The center conducts more than 8,000 appointments each year.
The primary mission of the Georgia State Counseling Center (GSUCC) is to support Georgia State University students in achieving their personal and educational goals by enhancing their mental and emotional health, interpersonal relationships, and academic performance through accessible, professional, culturally competent, and empirically supported services. The GSUCC is committed to promoting inclusion, with services designed to provide respectful treatment to students of every background.
The staff also provides assistance to faculty, administrators, and staff in assisting students in distress, enhancing the learning process, and providing guest lecturers for classes.
The GSUCC is staffed by a multidisciplinary team of psychologists, psychiatrists, licensed clinical social workers, licensed professional counselors, licensed marriage and family therapists, health educators and a nutritionist in the Mind-Body Clinic. The GSUCC staff is diverse in many ways, including age, gender, race, sexual identity, religious background, and national origin.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
The Counseling Center is seeking (1) Administrative Specialist I - (Temp) to join the already awesome team taking the Buckhead Center Operational Services Department to the next level of excellence!
WHAT MAKES Counseling Center A GREAT PLACE?
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunities and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
This position supports the daily operations of the Counseling Center front office. The role coordinates client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to counseling, psychiatry, and client advocacy services. This position serves as a key point of contact for students and plays an essential role in maintaining smooth and professional front office operations.
Essential Duties and Responsibilities:
Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
Ensure adherence to established procedures for client check-in, intake, and service setup.
Provide guidance and support to front desk staff and assist with training on policies and workflows.
Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
Maintain waitlist processes, including communication and documentation.
Deliver high-quality customer service to students, visitors, and campus partners.
Answer incoming calls, respond to inquiries, and direct clients appropriately.
Perform administrative tasks such as data entry, scanning, and maintaining records.
Support overall office operations and assist with additional duties as needed.
Work Environment:
Work environment involves minimal physical risks and primarily consists of an office setting with regular interaction with students and staff.
Confidentiality
This position works with sensitive and confidential student information and must adhere to all university policies and privacy guidelines, including HIPAA where applicable
Minimum Requirements:
Bachelor's degree and one year of administrative experience; or high school diploma or GED and five years of administrative experience; or a combination of education and related experience.
Preferred Hiring Requirements:
Strong organizational and time management skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Attention to detail and accuracy
Ability to handle sensitive and confidential information
Proficiency in office systems and scheduling platforms
Related keywords
Administrative SpecialistCounseling CenterStudent EngagementClient SchedulingSame Day ConsultationsFront Office OperationsHIPAAData EntryCustomer ServiceRecord KeepingHigher EducationMental Health SupportAdministrative ExperienceScheduling PlatformsOffice Management
About Georgia State University Office of the Provost
The home of international, faculty, academic, and teaching innovation at Georgia's largest university.
Industry
Higher Education
Company size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
2,843
Led by Provost Nicolle Parsons-Pollard, Ph.D., the Office of the Provost at Georgia State University is responsible for faculty affairs, academic affairs, international initiatives, institutional effectiveness, online programs, program assessment, institutional entrepreneurship, and the ombudsperson, in addition to oversight for the university's degree-granting colleges, schools and institutes. More information about the role of a provost at Georgia State is available at https://provost.gsu.edu/meet-the-provost/what-is-a-provost/.
Offices: 100 Auburn Ave NE, Atlanta, Georgia 30303, US
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