Lookout Mountain, Georgia, United States · On-site
$13/hr–$13/hr
Entry level
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Maintenance Engineer I The Georgian Terrace (2nd Shift)
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Hallmark Merchandiser (part-time) Hinesville, GA 31313
Hinesville, Georgia, United States · On-site
$14/hr–$16/hr
Entry level
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$13/hr–$13/hr
Part-time
Posted 9d ago
~40 hrs/week
Responsibilities
The Admissions Partner manages ticket sales, annual pass processing, and guest interactions at the Ticket Desk and Gift Shop. They are responsible for delivering an exceptional first experience and maintaining a clean, organized work area.
Requirements
Preferred minimum of one year of customer service experience and the ability to perform basic math with U.S. currency. Candidates must have flexible availability for nights, weekends, and holidays.
Full job description
Description
Job Summary
The Admissions Partner serves as one of the first points of contact for guests visiting Rock City Gardens. This role is responsible for delivering an exceptional first experience through accurate ticket sales, annual pass processing, and warm, professional guest interactions at the Ticket Desk and Cornerstone Gift Shop. Under the direction of the Guest Relations & Admissions Manager, this position supports Rock City Enterprises’ mission of creating Memories worth Repeating by ensuring efficient transactions, clear communication, and outstanding guest service.
Essential Duties & Responsibilities
Guest Experience & Culture of Excellence
Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
Model professional, friendly, and courteous guest and partner interactions at all times.
Uphold the Culture of Excellence and serve as a positive representative of Rock City Gardens.
Ticketing, Sales & Annual Pass Processing
Perform opening and closing procedures for assigned locations, including the Ticket Desk and Cornerstone Gift Shop.
Answer guest questions accurately and professionally regarding ticket options, pricing, and experiences.
Process ticket sales efficiently and accurately, including capturing required guest information such as zip codes.
Accurately process group ticket sales.
Educate guests on the Annual Pass program and complete sales when appropriate.
Create annual passes and ensure all information is recorded correctly.
Perform all cashier responsibilities in accordance with cash-handling and operational procedures.
Operational Support
Maintain a clean, organized, and guest-ready work area at all times.
Follow organizational processes and procedures consistently.
Perform other duties as assigned by management.
Requirements
Qualifications
Education & Experience
Minimum of one (1) year of customer service or related experience preferred.
Willingness to receive training and learn Rock City Gardens’ systems and procedures.
Knowledge & Skills
Kind, friendly personality with a desire to contribute to a positive team environment.
Professional, engaging, and polite demeanor with guests and partners.
Strong verbal communication skills in one-on-one and small group settings.
Ability to read and understand operational documents and procedures.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to perform basic math functions using U.S. currency.
Availability
Flexible availability, including nights, weekends, holidays, and special events as needed.
Physical Demands & Work Environment
Regular use of hands and fingers.
Ability to lift and/or move up to 15 pounds.
Frequent standing, walking, stooping, kneeling, or crouching.
Ability to stand for extended periods while performing guest-facing duties.
Company Mission & Core Values
Mission: To enrich lives through wonder and connection.
Core Values: Courage | Care | Wonder | Excellence
Related keywords
TicketingAnnual PassGuest ExperienceCashieringRetailHospitalityCustomer RelationsPoint of SaleTourismGroup Sales
To Create Memories Worth Repeating For Our Guests and Our Partners.
Industry
Hospitality
Company size
201-500 employees
Founded
1932
Headquarters
Lookout Mountain, Georgia
LinkedIn followers
1,186
Rock City Enterprises is a hospitality and entertainment company that features the world-renowned Rock City Gardens high atop Lookout Mountain. Rock City is a true marvel of nature featuring massive ancient rock formations, gardens with over 400 native plant species, and breathtaking “See 7 States” panoramic views. In addition to Rock City Gardens, Rock City Enterprises also owns and operates , Starbucks and Chanticleer Inn
Offices: 1400 Patten Road, Lookout Mountain, Georgia 30750, US
TravelTourismAttractionsHistoric LocationsHospitality/Lodgingand Food & BeverageMuseums and Historical SitesHospitalityRestaurantsTicketing
How much do Customer Service & Support jobs in Georgia pay?
Based on 1787 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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