Manager, Support (Atlanta/Temple GA Region Required)
Carroll County, Georgia, United States · On-site
Mid level$31M raised
JOB TITLE: Manager, Support DEPARTMENT: Public Sector Operations REPORTS TO: Director of Support JOB LOCATION: Onsite (Atlanta, GA area) TRAVEL: up to 50% The Manager, Support oversees two software support teams, one in …
When you work at Sterling Estates of West Cobb Senior Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s invest…
Company Description At Kennesaw Mountain Animal Hospital , we provide family-focused pet care that is tailored to your pet’s individual needs. We’ve grown our practice through compassion, knowledge, and consistent qualit…
Skills: Animal restraint, Cleaning and disinfecting, Dog grooming, Dog bathing, Medication administration
Company Description Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experience…
INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonst…
Skills: Light rail operation, Customer service, Safety compliance, Vehicle inspection, Two-way radio communication
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Customer service, Automotive maintenance, Vehicle inspection, Work order management, Warranty claim processing
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, pro…
Skills: Customer service, Call center operations, Dietary software, Critical thinking, Problem solving
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on v…
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu…
Overview JOIN A WINNING TEAM! FOOD RUNNER This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience…
Skills: Customer service, Teamwork, Communication, Fast-paced environment management, Food service
Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative…
Skills: Customer Service, Medical Reception, Patient Registration, Insurance Verification, Electronic Medical Records
About Waterton Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved…
At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real …
Overview JOIN A WINNING TEAM! Busser This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the …
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Lookout Mountain, Georgia, United States · On-site
$13/hr–$13/hr
Entry level
Description Job Summary The Admissions Partner serves as one of the first points of contact for guests visiting Rock City Gardens. This role is responsible for delivering an exceptional first experience through accurate …
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learn…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
associate degree, bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Manager, Support oversees software support teams in Temple and Canton, GA, ensuring high-quality technical support and customer satisfaction. They are responsible for implementing support strategies, managing team performance, and collaborating with product and development departments to resolve complex issues.
Requirements
Candidates must have an associate's degree or equivalent experience, with a preference for a bachelor's degree and two or more years of related experience. Strong leadership skills and proficiency in support technologies are required, along with the ability to pass a CJIS background check.
Full job description
JOB TITLE: Manager, Support
DEPARTMENT: Public Sector Operations
REPORTS TO: Director of Support
JOB LOCATION:Onsite (Atlanta, GA area)
TRAVEL: up to 50%
The Manager, Support oversees two software support teams, one in Temple GA and one in Canton GA. They ensure the delivery of high-quality technical support for software applications. This role involves managing support operations, developing and implementing support processes, and ensuring customer satisfaction. The Manager, Support works closely with other departments, including development and product, to address and resolve complex issues and improve software performance.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Lead and manage the software support team, including recruitment, training, and performance management.
Develop and implement support strategies, processes, and best practices to improve efficiency and customer satisfaction.
Monitor support metrics and key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs) and quality standards.
Oversee the resolution of escalated and complex technical issues, ensuring timely and effective solutions.
Collaborate with development, product management, and other stakeholders to identify and address software defects and enhancement opportunities.
Provide regular reports and updates on support activities, performance, and customer feedback to senior management.
Develop and maintain support documentation, including knowledge bases, user guides, and troubleshooting resources.
Ensure adherence to company policies, procedures, and compliance requirements.
Manage support tools and systems and recommend improvements to enhance support operations.
Foster a customer-centric culture within the support team, focusing on delivering exceptional service and building strong client relationships.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Must consent to a background check including CJIS screening.
Associate’s degree or equivalent professional experience.
Strong leadership and team management skills, with the ability to motivate and develop a team.
Proficiency in using support ticketing systems, remote access software, and other support technologies.
Effective communication skills and the ability to interact with stakeholders.
Must have strong verbal and written communication skills
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Bachelor’s degree or higher from an accredited institution.
Two (2) or more years of related experience
Experience with support metrics, KPIs, and performance management.
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York
i3 Verticals seamlessly delivers integrated software and services to customers in Public Sector markets.
Building on its sophisticated and diverse platform of software and services solutions, i3 Verticals creates and acquires software products to serve the specific needs of the Public Sector.
Offices: 40 Burton Hills Boulevard, Suite 415, Nashville, TN 37215, US
AudioEducationEnterprise ApplicationsPublic SafetySmart CitiesAudio Recording and ProductionHealth InsuranceNon ProfitPaymentsGovTech
How much do Customer Service & Support jobs in Georgia pay?
Based on 1784 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,325 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1513 of the 22325 open customer service & support positions offer remote or hybrid work (808 remote, 705 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Georgia