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Full-time
high school, professional certificate
Posted 8d ago
~40 hrs/week
Responsibilities
The Front Office Representative is responsible for managing patient check-in procedures, collecting payments, and maintaining accurate patient records. They also coordinate patient flow, handle administrative inquiries, and ensure compliance with HIPAA regulations.
Requirements
Candidates must have a High School Diploma or GED, with a preference for Certified Medical Assistants. A minimum of 2-3 years of specialty clinic experience is required, along with proficiency in computer applications like Greenway.
Full job description
Job DetailsJob Location: AGA - West Peachtree - Atlanta, GA 30309Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: As needed for business requirements.Job Category: Patient Facing - Non-Clinical GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.
REPORTS TO: Clinic or Practice Manager
RESPONSIBILITIES
Duties include but are not limited to
Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary Collects co-payments and outstanding balances Manages patient monies collected and closes batches at end of day Provides necessary release and HIPAA forms to patient for completion and signature Informs clinical staff or other appropriate parties of patient arrivals Generates fee tickets when patients arrive and assembles patient charts for next day visits Ensures patient referrals are obtained as required by managed care plans Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager Meets or exceeds quality and productivity standards as set by the Practice Manager Answers emails and voicemails and returns patient calls in a timely and efficient manner Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information Participates in staff meetings as directed by the Practice Manager Participates in marketing activities as directed by the Practice Manager Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.
ADDITIONAL SKILLS AND EXPERIENCE
Front Desk Representative must be able to
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect Displays a professional outgoing warm and helpful attitude Possesses compassion for dealing with people who are ill and need help Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager Work under pressure; assess, respond, and communicate issues in a timely manner Communicate clearly with patients and coworkers through the telephone, email, and in-person Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.
DRUG FREE WORKPLACE
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices. Qualifications
Related keywords
Front OfficePatient CareGastroenterologyGreenwayHIPAAMedical RecordsClericalSchedulingPatient FlowCo-paymentsAdministrativeClinicPatient InteractionData ManagementHealthcare
Innovation in Practice | A network of partner practices providing comprehensive digestive care
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2018
Headquarters
Atlanta, Georgia
LinkedIn followers
23,531
As one of the largest GI practice management companies in the U.S., United Digestive focuses on building partnerships with physicians and gastroenterology practices nationwide. Our team provides strong operational infrastructure so clinicians are able to focus on delivering the highest quality patient care. We are passionate about exceeding the expectations of our providers and patients while also empowering employees, technologies, and processes to continually improve our company.
Our comprehensive service offering includes compliance, regulatory resources, revenue cycle management, human resources, technology, recruiting, marketing, and more. In addition, we offer our physician partners access to a growing suite of ancillary services, clinical research trials, as well as professional collaboration with more than 130 GI physicians and advanced practice providers.
In 2018, United Digestive was formed through a partnership between Frazier Healthcare Partners and one of the largest gastroenterology groups in the country, Atlanta Gastroenterology Associates. With more than 40 years of operational expertise and advancements in digestive healthcare services, we are proud of what we have accomplished, but we are even more excited about what we will achieve together.
Offices: 10 Glenlake Pkwy NE, North Tower | Suite 900, Atlanta, Georgia 30328, US
GastroenterologyPractice Management ServicesPatient CareHealthcareHealthcare ManagementPrivate EquityAmbulatory Surgery Centersand De Novo ExpansionHuman ResourcesFinance
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