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$23/hr–$30/hr
Full-time
bachelor degree
Monthly incentive, Comprehensive benefits package
Posted 8d ago
Apply by Jul 30
~40 hrs/week
Responsibilities
The Branch Manager is responsible for overseeing branch operations, including lending authority, account maintenance, and achieving sales and delinquency targets. They also manage staff development, business networking, and ensure compliance with company policies and auditing procedures.
Requirements
Candidates must have at least three years of experience in consumer lending or financial services and two years of supervisory experience. A bachelor's degree in a business-related field or equivalent military experience is required, along with excellent communication and Microsoft Office proficiency.
Full job description
Base Salary Range
USD $23.19 - USD $30.15 /Hr.
Join Mariner Finance!
Base + Incentive:
This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.
All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.
Job Details
Responsibilities and Duties:
Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
Prepare and submit reports reflecting branch activity and growth as needed.
Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.
Required Qualifications:
Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience.
Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations.
Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Preferred Qualifications:
Bilingual fluency in Spanish/English.
Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
EEO:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
Founded in 2002 by a group of leading experts in the consumer finance industry, Mariner Finance was established to provide customers with creative, flexible, and convenient lending options. At the core of Mariner Finance is the principle that superior customer service is the driving force behind building lasting relationships.
Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business. We pride ourselves in delivering the variety of loans offered by our competitors with an enhanced focus on exceptional service. We work with consumers to find options that are beneficial to their specific needs, which is why we are recognized as the community's consumer finance company of choice.
It is our promise to customers that quality of service will always be Mariner Finance's priority, even as we continue to grow. Mariner Finance excels because we live in the markets we serve, which effectively allows us to take a local hometown approach with all that we do.
Mariner Finance, LLC
NMLS#166564
www.nmlsconsumeraccess.org
Offices: 8110 Corporate Drive, Nottingham, Maryland 21236, US
Personal LoansVacation LoansAuto LoansHome ImprovementConsumer LoansInformation Technologyand Online LendingFinanceFinancial Services
How much do Customer Service & Support jobs in Georgia pay?
Based on 1750 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,052 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1499 of the 22052 open customer service & support positions offer remote or hybrid work (790 remote, 709 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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