Parma, Ohio, United States · Hybrid
$80k–$100k/yr
Job DetailsLevel: ExperiencedJob Location: Southington Office - Southington, CT 06489Salary Range: $80,000.00 - $100,000.00 Salary/yearHybrid Data Analyst | Tableau + Conversational Intelligence | Southington, CT Turn mi…
Skills: Tableau, SQL, Conversational Intelligence, Data Analysis, Contact Center Analytics
Pennsylvania, United States · Remote Solely
$11/hr–$12/hr
Job DetailsLevel: EntryJob Location: Remote, PA - PAEducation Level: High SchoolSalary Range: $11.50 - $12.00 HourlyAre you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstandin…
Skills: Customer Service, Call Center Operations, Healthcare Scheduling, Verbal Communication, Written Communication
Wisconsin, United States · Remote Solely
$14/hr–$14/hr
Job DetailsLevel: EntryJob Location: Remote, WI - WIPosition Type: Full TimeEducation Level: High SchoolSalary Range: $14.00 - $14.00 HourlyAre you passionate about delivering exceptional customer service? At ACC Premier…
Skills: Customer Service, Call Center Operations, Healthcare Scheduling, Verbal Communication, Written Communication
Montoursville, Pennsylvania, United States · Remote OK
$11/hr–$12/hr
Job DetailsLevel: EntryJob Location: Montoursville Office - Montoursville, PA 17754Salary Range: $11.50 - $12.00 HourlyWork From Home-Customer Service ***Equipment Provided*** ***Paid Training*** At ACC Premiere, we're p…
Skills: Customer Service, Data Entry, Problem Solving, Written Communication, Verbal Communication
Montoursville, Pennsylvania, United States · Remote OK
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Montoursville Office - Montoursville, PA 17754Salary Range: $15.00 - $15.00 Hourly Work From Home-Customer Service French Canadian /English Bilingual ***Equipment Provided*** ***Paid …
Skills: Customer Service, Canadian French Fluency, English Fluency, Upselling, Cross-selling
Parma, Ohio, United States · Hybrid
$80k–$100k/yr
Job DetailsLevel: ExperiencedJob Location: Southington Office - Southington, CT 06489Salary Range: $80,000.00 - $100,000.00 Salary/yearHybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversatio…
Skills: Tableau, SQL, Data Mining, Conversational Intelligence, Sentiment Analysis
Parma, Ohio, United States • Hybrid
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Build and maintain intuitive Tableau dashboards to provide operational insights for Fortune 500 clients. Analyze structured and unstructured contact center data to identify trends and present visual narratives to stakeholders.
Requires 3+ years of data analysis experience in a CX or contact center environment with advanced Tableau and SQL skills. Must have hands-on experience with Conversational Intelligence platforms and live within commuting distance of Southington, CT.
Job DetailsLevel: ExperiencedJob Location: Southington Office - Southington, CT 06489Salary Range: $80,000.00 - $100,000.00 Salary/yearHybrid Data Analyst | Tableau + Conversational Intelligence | Southington, CT
Turn millions of customer conversations into insights that actually change how Fortune 500 brands serve their customers.
We're a BPO supporting multiple high-profile clients - meaning your dashboards won't sit unused. You'll build the source of truth for Operations, QA, and client execs during QBRs. If you love Tableau, live in SQL, and know your way around CallMiner, Genesys, or similar CI platforms, this role was built for you.
Build and own intuitive Tableau dashboards used daily by operations leaders and clients
Mine structured + unstructured data: transcripts, sentiment, topic modeling, QA scores, agent performance, CRM/WFM/telephony data
Find the story - spot trends, anomalies, and CX improvement opportunities before anyone else does
Present clear, visual narratives directly to clients and stakeholders - not through a manager
Automate recurring reporting and improve dashboard performance and data quality
3+ years as a Data Analyst in a contact center, customer service, or CX analytics environment
Advanced Tableau - you build performant, interactive dashboards from scratch, not just edit them
Strong SQL and experience with large, messy datasets from multiple sources
Hands-on experience with a Conversational Intelligence platform: CallMiner, Genesys, NICE, Verint, Observe.AI, etc.
Experience analyzing text-based data - sentiment, topic modeling, QA transcripts
Live within commuting distance of Southington, CT for hybrid schedule (Tue-Thu in office)
Bonus Points :[Preferred]
Experience supporting QBRs or external client presentations
Familiarity with AI-driven speech/text analytics
Bachelor's in Analytics, Stats, Business, CS or equivalent real-world experience
Full-time, hybrid flexibility - 3 days in office, 2 remote
High-visibility work - your insights drive measurable CX and operational improvements
Multi-client exposure - more variety and faster learning than a single-brand role
Full-time | Southington, CT | Must be authorized to work in the US - No sponsorship available at this time.
We are an Equal Opportunity Employer.
Qualifications
Advanced Contact Center Services for the World's Most Trusted Brands
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. Founded in 1986, we’ve grown with our long-term clients, prioritizing sustainable partnerships that endure over quick wins. This means we are as selective about our clients as they are about finding the right CX partner. We operate domestic contact centers in the Northeast and Midwestern United States alongside a strategic blend of robust, cost-effective nearshore and offshore centers with corporate hubs in Costa Rica and the Philippines. We bring global talent, solutions, and flexibility together with a limitless flexible workforce model. This is further bolstered by our strategic global partnerships across Europe and Asia. This broad geographical reach, combined with advanced AI-powered conversational intelligence and the most powerful CX technology platform capabilities, enables us to offer our clients a competitive advantage in the global market. The world’s most trusted brands trust us with their most important relationships: their customers. Our teams are dedicated, not shared, ensuring we work as a seamless extension of your brand. We carefully select team members who uniquely reflect each client’s brand voice to drive consumer loyalty and lifetime value. We offer top CX technology solutions customized to support delivery of our high-touch service with a consultative approach. We work with clients across multiple industries: • CPG/Consumer Products • Transportation • Travel & Hospitality • Facility Management • Food/Beverage • Wine/Spirits • Subscription Sales & Customer Retention • Member Services • Consumer Electronics • Health/Wellness/Pharmaceuticals • Retail/E-commerce We support our clients as a transparent partner, delivering actionable insights, operational efficiencies and customized solutions.
Offices: 400 Executive Blvd S, Southington, Connecticut 06489, US · 5901 West End Avenue Ste 400, Suite 400, North Bergen, New Jersey 07047, US · Montoursville, PA, US · Dubuque, IA, US · San Jose, San Pedro, CR
Advanced Contact Center Services for the World's Most Trusted Brands
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. Founded in 1986, we’ve grown with our long-term clients, prioritizing sustainable partnerships that endure over quick wins. This means we are as selective about our clients as they are about finding the right CX partner. We operate domestic contact centers in the Northeast and Midwestern United States alongside a strategic blend of robust, cost-effective nearshore and offshore centers with corporate hubs in Costa Rica and the Philippines. We bring global talent, solutions, and flexibility together with a limitless flexible workforce model. This is further bolstered by our strategic global partnerships across Europe and Asia. This broad geographical reach, combined with advanced AI-powered conversational intelligence and the most powerful CX technology platform capabilities, enables us to offer our clients a competitive advantage in the global market. The world’s most trusted brands trust us with their most important relationships: their customers. Our teams are dedicated, not shared, ensuring we work as a seamless extension of your brand. We carefully select team members who uniquely reflect each client’s brand voice to drive consumer loyalty and lifetime value. We offer top CX technology solutions customized to support delivery of our high-touch service with a consultative approach. We work with clients across multiple industries: • CPG/Consumer Products • Transportation • Travel & Hospitality • Facility Management • Food/Beverage • Wine/Spirits • Subscription Sales & Customer Retention • Member Services • Consumer Electronics • Health/Wellness/Pharmaceuticals • Retail/E-commerce We support our clients as a transparent partner, delivering actionable insights, operational efficiencies and customized solutions.
Offices: 400 Executive Blvd S, Southington, Connecticut 06489, US · 5901 West End Avenue Ste 400, Suite 400, North Bergen, New Jersey 07047, US · Montoursville, PA, US · Dubuque, IA, US · San Jose, San Pedro, CR
