Washington, District of Columbia, United States · On-site
$111k–$150k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualific…
Skills: Customer Service, Information Technology (IT) Support, Microsoft Office, Team Management, Technical Troubleshooting
Washington, District of Columbia, United States · On-site
Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to eleva…
Skills: Customer Service, Hospitality, POS Systems, Multitasking, Conflict Resolution
Washington, District of Columbia, United States · On-site
Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to eleva…
Skills: Customer Service, Hospitality, POS Systems, Multitasking, Conflict Resolution
Washington, District of Columbia, United States · On-site
$24/hr–$27/hr
Job ID: 291755 Store Name/Number: DC-Georgetown (0346) Address:3241 M Street NW, Washington DC, DC 20007, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your …
Skills: Waxing, Makeup Application, Client Service, Product Knowledge, Beauty Trends
Washington, District of Columbia, United States · On-site
$16/hr–$19/hr
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
Skills: Customer Service, Verbal Communication, Interpersonal Skills, Organizational Skills, Attention To Detail
Washington, District of Columbia, United States · On-site
$77k–$109k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Coaching, Customer Service Management, Customer and Client Focus, Performance Management, Talent Development
District of Columbia, United States · On-site
$20/hr–$21/hr
We are hiring immediately for full and part time SHIFT SUPERVISOR positions. Location: Capital One - 3150 M Street NW, Washington, DC 20007 Note: online applications accepted only. Schedule: Full and part time schedule; …
Skills: Barista Skills, Supervisory Experience, Staff Training, Scheduling, Performance Evaluation
Washington, District of Columbia, United States · On-site
$23/hr–$39/hr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Client Service, Wealth Management, Account Maintenance, Onboarding, Communication Skills
District of Columbia, United States · On-site
Staffing Sourcer Help connect NRI STaffing with companies that can utlilize our services. Gain valuable experience in recruiting, sales, and human resources. As a Staffing Sourcer, you'll identify potential clients, cond…
Skills: Client Sourcing, Lead Outreach, Phone Screening, CRM Management, Verbal Communication
Washington, District of Columbia, United States · On-site
Overview Admiral Security Services was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of pub…
Skills: Access Control, Customer Service, Microsoft Office, Observation And Reporting, Foot Patrols
Washington, District of Columbia, United States · Remote OK
$60k–$90k/yr
Job Description SummaryAs the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initia…
Skills: Network Installation, System Configuration, Cyber Security, Disaster Recovery, Enterprise Networking
Washington, District of Columbia, United States · On-site
$56k–$104k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Technical Repair, Equipment Installation, Preventive Maintenance, Troubleshooting, Customer Service
Washington, District of Columbia, United States · On-site
$155k–$185k/yr
Responsibilities & Qualifications We are seeking a Technical Lead / Solution Architect Universal IT Customer Support for a DOS contract. The Technical Lead / Solution Architect Universal IT Customer Support Provides tech…
Skills: IT Systems Engineering, Solution Architecture, Endpoint Solutions, IT Operations, Technical Leadership
Washington, District of Columbia, United States · On-site
$155k–$185k/yr
Responsibilities & Qualifications We are seeking a Technical Lead / Solution Architect Universal IT Customer Support for a DOS contract. The Technical Lead / Solution Architect Universal IT Customer Support Provides tech…
Skills: Solution Architecture, Systems Engineering, Endpoint Engineering, IT Operations, Technical Leadership
Washington, District of Columbia, United States · On-site
$120k–$170k/yr
Responsibilities & Qualifications We are seeking a Service Desk Manager / IT Service Center Manager Universal IT Customer Support for a DOS contract. The Service Desk Manager / IT Service Center Manager Universal IT Cust…
Skills: IT Service Desk Management, Tier 0-4 Support, Swarming Models, Performance Metrics, Customer Service Excellence
Washington, District of Columbia, United States · On-site
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Decision Making, Customer Service, Sales Performance, Team Development
Washington, District of Columbia, United States · On-site
$41/hr–$58/hr
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Leadership, Coaching, Retail Banking, Risk Management, Operational Integrity
Washington, District of Columbia, United States · On-site
Our Delivery Teammates are responsible for delivering large orders to our Guests including setting up the food and ensuring all aspects of professional food service and Guest satisfaction. What do you think? Sound like y…
Skills: Food Delivery, Guest Satisfaction, Professional Food Service, Order Setup, Customer Service
District of Columbia, United States · On-site
$95k–$102k/yr
Description Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Avi…
Skills: Microsoft 365, Exchange Online, Microsoft Teams, PowerShell, ServiceNow
Washington, District of Columbia, United States · On-site
$85k–$90k/yr
Description Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, oppo…
Skills: Tier II Support, Windows Administration, macOS Administration, Microsoft Entra ID, Active Directory
Washington, District of Columbia, United States • On-site
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Oversee a team of help desk technicians providing IT support for unclassified systems to federal government clients. Manage service delivery, mentor technical staff, and drive continuous improvement in help desk operations and workflows.
Requires an active Top Secret clearance with SCI eligibility and 5+ years of related experience. Must obtain CompTIA Security+ certification within six months of hire and possess strong technical support skills.
Clearance Level Must Be Able to Obtain:
Top Secret/SCIGDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
The Unclassified Help Desk Manager oversees a team of help desk technicians supporting unclassified systems across the organization. This individual is responsible for managing, mentoring, and developing technical support staff to ensure high-quality service delivery. The manager will drive continuous improvement in help desk operations, streamline workflows, and ensure that support processes align with organizational goals and compliance standards.
· Act as the senior manager for unclassified help desk operations, providing leadership and guidance to technicians and newly promoted team leads.
· Manage a team of help desk technicians who troubleshoot and resolve IT issues related to hardware, software, and network systems.
· Ensure the team utilizes appropriate tools and platforms to document, track, and resolve support requests efficiently and accurately.
· Supervise technical support staff, ensuring consistent service delivery and adherence to organizational policies.
· Plan, prioritize, and coordinate help desk activities to maximize resolution rates and minimize downtime.
· Develop and implement training programs to enhance technician skills and improve customer service outcomes.
· Analyze help desk performance metrics and identify opportunities for process optimization and tool enhancements.
· Guide staff in recognizing, diagnosing, and resolving technical issues across a wide range of unclassified systems and services.
· Simulate or replicate user-reported problems to identify root causes and implement effective solutions.
· Recommend system and workflow improvements to reduce recurring issues and improve overall user experience.
Scope: Supervises a small to mid-sized team focused on unclassified help desk operations. The role involves managing a moderately complex technical environment, emphasizing operational efficiency, service quality, and continuous improvement.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
Security Clearance Level: Active Top Secret with SCI Eligibility
Required Skills and Abilities: Must be able to pass a basic English Language assessment test
Preferred Skills: BS/BA Highly Desired
Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Telecommuting Options:
Onsite
GDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI, cyber, and software development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our customers’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
Based on 570 listings with disclosed salaries, most customer service & support jobs in District of Columbia pay between $60k–$135k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,154 open customer service & support positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Starbucks, Compass Group, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 352 of the 2154 open customer service & support positions offer remote or hybrid work (168 remote, 184 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
