Washington, District of Columbia, United States · On-site
A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to cu…
Skills: Customer Service, Professional Communication, CRM Software, Conflict De-escalation, Time Management
Washington, District of Columbia, United States · On-site
A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to cu…
Skills: Project Coordination, Operational Management, Cross-functional Collaboration, Attention To Detail, Problem Solving
Washington, District of Columbia, United States · On-site
A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to cu…
Skills: Customer Service, Conflict De-escalation, Professional Communication, CRM Software, Operational Coordination
Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$22/hr
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Skills: Customer Service, Administrative Support, Mail Services, Reception, Hospitality Services
Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$70k–$80k/yr
A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to cu…
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Washington, District of Columbia, United States · On-site
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A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to cu…
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Washington, District of Columbia, United States · On-site
$34/hr–$35/hr
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Washington, District of Columbia, United States · On-site
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Skills: Communication, Critical Thinking, Customer Service, Multitasking, Product Knowledge
Royal Sonesta Dupont Circle Washington, District of Columbia 20037District of Columbia, United States · On-site
$26/hr–$27/hr
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
Skills: Fire Prevention, Incident Investigation, Loss Prevention, Patrolling, Emergency Response
Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
Description SHOTO Washington DC is the latest concept from renowned restaurateurs and venture capitalist Arjun Waney (ZUMA, ROKA, COYA, La Petite Maison [LPM] & The Arts Club). Launched in the heart of the Nation's Capit…
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Skills: IDMS, HSPD-12 Procedures, Microsoft Windows, Customer Service, Data Entry
Washington, District of Columbia, United States · On-site
$55k–$65k/yr
Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down th…
Skills: Team Leadership, Operational Excellence, P&L Management, Customer Service, Employee Mentoring
Washington, District of Columbia, United States · Remote OK
$69/hr–$75/hr
The Technical Applications Analyst serves as a technical subject matter expert supporting the enterprise AMS, NetForum. This focus includes support for NetForum AMS, related integrations, authentication services, Workato…
Skills: SQL Development, API Integrations, Troubleshooting, Scripting, Reporting
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Serve as the primary point of contact for residents, managing arrivals, departures, and general service requests across multiple communities. Collaborate with housekeeping and maintenance teams to ensure high-quality operational standards and resident satisfaction.
Requires at least one year of customer service experience in hospitality, retail, or multifamily housing. Candidates must be able to travel between locations in the Washington DC area and lift up to 50 pounds.
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued residents and partners. As a Resident Experience Associate (REA), you will be at the forefront of this mission, serving as a primary point of contact throughout the resident experience.
Resident Experience Associates support multiple Placemakr communities and are adaptable team members who thrive in dynamic environments. Whether assisting at your home-base community or traveling to support another property, you'll help deliver the consistent, high-quality experience our residents expect.
We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure resident satisfaction. As an integral member of our Property Team, you will embody our Property Team Mission with each task and interaction while demonstrating that exceptional service remains at the core of everything we do.
This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.
This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area as business needs require. Team Members will report to an assigned home-base community in the Washington metro area, but should expect to support other locations throughout the portfolio. Approved business travel expenses will be reimbursed by Placemakr.
Competitive pay rate
Company stock options
401k + 4% employer matching program
Medical, Vision & Dental Insurance plan options
Flexible Spending Account & Health Savings Account options
15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
PTO increases to 20 days per year after 2.5 years of employment
Enjoy a paid day off for your birthday to celebrate your day, your way!
Paid Parental Leave
Paid Life Insurance
Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
Plus, discounts to stay at select Placemakr properties all over the US
*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.
This position is located in Washington, DC. This position has a pay of $24.25/hour.
\nYour typical dayConsistently provide an exceptional experience to all Placemakr residents and partners by delivering responsive, professional, and personalized service.
Foster a "One Team" mentality by collaborating effectively with fellow property team members, contributing to a cohesive and supportive work environment.
Maintain a safe, secure, and compliant environment by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies, and conduct expectations.
Offer support to team members in need and assist in the de-escalation of situations when required.
Respond to resident communication in a timely, professional, and solution-oriented manner through approved communication channels while maintaining excellent grammar, punctuation, and professionalism.
Demonstrate a strong sense of urgency in responding to resident questions, concerns, and service requests while ensuring effective follow-up and resolution.
Welcome residents, coordinate arrivals, departures, room assignments, and occupancy changes in accordance with Placemakr standards.
Utilize maintenance, housekeeping, inspections, and other operational systems accurately to facilitate smooth operations across all teams.
Partner closely with Housekeeping, Maintenance, and Operations Leadership to ensure resident needs are addressed quickly and effectively.
Support operations across multiple Placemakr communities and travel between locations as business needs require.
Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other approved communication methods.
Complete thorough and effective shift handovers at the conclusion of each shift to ensure seamless continuity of operations.
Additional duties and responsibilities as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.
1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multifamily, or food & beverage.
Previous experience communicating effectively (including utilizing proper grammar, spelling, punctuation, and a personable yet professional tone) with residents, team members, and partners, both verbally and in writing.
Demonstrated ability to learn and utilize systems or technology (previous experience using a CRM or customer communication system is a plus).
Comfortable supporting multiple Placemakr communities and adapting to changing operational priorities.
Demonstrated ability to respond with urgency while maintaining professionalism and delivering effective solutions.
Ability to handle sensitive and confidential information with professionalism, discretion, and integrity.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
You have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity, and mutual support.
You embody our Property Team Mission of Customer, Consistency, and Community (Norms).
You embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Resident Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Resident Experience Associates and an exceptional resident experience.
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.
Where the perks of a hotel meet the comforts of home. It's the smarter way to stay. Formerly WhyHotel.
Whether you’re with us for a day or a year, staying in a pop-up hotel or an apartment, Placemakr is blurring the lines between hospitality and home. With convenient tech, hotel amenities, and plenty more, it’s a whole new way to stay. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. These buildings range from brand-new apartments as they’re leasing up to established apartments looking to maximize their value.
Offices: 1701 Rhode Island Ave NW, 3rd Floor, Washington, District of Columbia 20036, US
Based on 570 listings with disclosed salaries, most customer service & support jobs in District of Columbia pay between $60k–$135k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,154 open customer service & support positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Starbucks, Compass Group, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 352 of the 2154 open customer service & support positions offer remote or hybrid work (168 remote, 184 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
