Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Customer Service, Guest Relations, Problem Solving, Critical Thinking, Active Listening
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Customer Service, Beverage Knowledge, Point Of Sale System, Problem Solving, Time Management
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Guest Service, Restaurant Operations, Housekeeping, Verbal Communication, Written Communication
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Mixology, Wine Knowledge, Cocktail Creation, Cash Handling, Credit Card Processing
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Customer Service, Food Safety, Hygiene Standards, Organization, Communication
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Food Delivery, Guest Service, Communication, Time Management, Multitasking
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Mixology, Guest Service, Wine Knowledge, Cash Handling, Credit Card Processing
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Suggestive Selling, Customer Service, Menu Knowledge, Wine Knowledge, Forbes 5-Star Standards
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Mixology, Guest Service, Cash Handling, Credit Card Processing, Wine Knowledge
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Guest Service, Seating Management, Reservation Systems, POS Systems, Multitasking
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Suggestive Selling, Guest Relations, Menu Knowledge, Forbes 5-Star Standards, Verbal Communication
Thornton, Colorado, United States · On-site
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven sta…
Skills: Customer Service, Patient Scheduling, Insurance Verification, EMR Systems, Payment Collection
Greeley, Colorado, United States · On-site
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven sta…
Skills: Customer Service, Patient Scheduling, Insurance Verification, EMR Systems, Payment Collection
Durango, Colorado, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the departme…
Skills: Customer Service, Department Management, Quality Assurance, Oral Communication, Written Communication
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Forbes Five-Star Standards, Food and Beverage Service, Wine Knowledge, Info Genesis System, Colorado Liquor Laws
Westminster, Colorado, United States · On-site
$17/hr–$25/hr
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Basic Math, Communication Skills, Retail Operations, Stress Management
Arvada, Colorado, United States · On-site
$18/hr–$21/hr
Description Position Purpose Section Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a commu…
Skills: Retail Management, Customer Service, Inventory Management, Team Leadership, Sales Coaching
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Guest Service, Seating Management, Reservation Systems, Multitasking, Verbal Communication
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Mixology, Wine Knowledge, Cocktail Creation, Cash Handling, Credit Card Processing
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Suggestive Selling, Customer Service, Menu Knowledge, Forbes 5-Star Standards, Verbal Communication
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The Concierge serves as a hotel and town ambassador, providing expert knowledge of amenities and local activities to guests. Key duties include managing guest registrations, booking activities, and coordinating with other departments to ensure a high-quality guest experience.
A high school diploma or GED is required, with a bachelor's degree preferred and at least one year of concierge or customer service experience. Candidates must possess intimate knowledge of local mountain activities and the ability to work in a fast-paced environment.
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. The Concierge welcome and register guests, present statements, check credit and collect payment. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until August 16, 2026.
Essential Job Functions/Key Job Responsibilities
• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
• Other duties as assigned
Education & Experience Requirements
• High School Diploma or GED required, bachelor's degree preferred
• 1 year of concierge or customer service experience required
Knowledge, Skills & Abilities
• Intimate knowledge of local mountain, town activities and events in the area
• Knowledge of customer preferences and how to meet or exceed them
• Familiarity with hotel fire and safety procedures
• Familiar with hotel services, hours of operation
• Knowledge of daily functions, locations and times to assist guests with inquiries
• Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience • Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to work effectively in team settings, contributing positively to group dynamics
• Ability to build and maintain relationships with local businesses
• Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
The hospitality division of Aspen One, featuring a portfolio of hotels, residences and private clubs.
Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.
Offices: 675 E Durant Ave, Aspen, Colorado 81611, US · 355 S Monarch St, Aspen, Colorado 81611, US · 65 Wood Rd, Snowmass Village, Colorado 81615, US · 151 S Main St, Ketchum, Idaho 83340, US · 501 E Dean St, Aspen, Colorado 81611, US
View all jobs at Aspen HospitalityBased on 2401 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$114k per year. Individual offers vary with seniority, company size, and specialization.
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