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Full-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
The Client Success Specialist provides professional customer service, manages front desk operations, and handles administrative tasks such as invoicing and payment processing. They also support service teams by tracking leads, creating quotes, and maintaining accurate customer records.
Requirements
Candidates must have at least one year of office experience and a High School Diploma or GED. Proficiency in Microsoft Office and the ability to work in a fast-paced, cross-functional environment are required.
Full job description
Description
Summary of Description:
The Client Success Specialist is customer focused and is expected to maintain professionalism to the highest standard of customer care. The Client Success Specialist will be responsible for general administrative responsibilities and customer service calls.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Provide friendly and timely customer service
Performs front desk, including triage of calls and switchboard
Sells products and services to customers, with support of Service and Repair teams
Creates invoices and takes payments using company software
Maintains accurate customer files
Track lead sources of all customers
Assist operational roles with customer contact and follow up
Creates and sends out quotes to customers
Take deposits for large repair jobs
Update expired autopay information in appropriate systems
Answers billing questions assists with collection calls/emails
Perform other duties as assigned
Education, Licensure and Experience Requirements:
High School Diploma/GED, or equivalent experience
At least 1-year experience in an office environment
Previous experience in a service industry, a plus
Experience working in a fast-paced and highly cross-functional organization
Familiarity with pool service language and equipment, a plus
Able to pass a pre-employment background check and drug test
Competencies/Skills:
Ability to work independently and to plan, organize and schedule work
Ability to quickly learn new software and mobile applications to communicate with team members
Maintain positive and cooperative working relationships with customers, supervisor, and team members
Attention to detail and strong customer service skills
Dependability, punctuality, and trustworthiness
Requires high tolerance for ambiguity, good judgment, strong work ethic and sense of urgency
Ability to deal with difficult situations in a professional manner
Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
Must be able to manage multiple priorities, assimilating information with accuracy, and consistent attention to detail and follow through on commitments
Proficiency in Microsoft Office products
Physically, the position requires walking, standing, and sitting for long periods of time in an office environment
Environmental Conditions and Physical Requirements:
The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 15 lbs. throughout the day, lift/carry occasionally lift up to 50 lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.
National Pool Partners (NPP) is the nation’s largest multi-regional pool service company, operating as a family of regional brands across the Sun Belt. We partner with local businesses to provide the scale and resources of a national enterprise to better serve our customers, teammates, and partners.
Offices: Tampa, Florida, US · 1912 Bench Mark Dr, Austin, Texas 78728, US · 5761 Park Vista Circle, Fort Worth, Texas 76244, US · 3942 Ruger Rd, Royse City, Texas 75189, US · 7301 E Evans Rd, Scottsdale, Arizona 85260, US
How much do Customer Service & Support jobs in Arizona pay?
Based on 1295 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $47k–$108k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,926 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1139 of the 17926 open customer service & support positions offer remote or hybrid work (502 remote, 637 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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