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Maintenance Supervisor

Overview
HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. 

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

Job Description
The Maintenance Supervisor leads and supervises the maintenance team, all of which are responsible for the safety, upkeep, and physical integrity of each apartment and the community as a whole, ensuring all aspects of the community meet HSL’s high standards. It is the Maintenance Supervisor's duty to anticipate, identify, and correct all property-related problems and to implement procedures that will prevent such issues.

The ideal candidate for our apartment Maintenance Supervisor position must be a helpful hard worker and safety-focused multi-tasker who exhibits leadership capability by setting a positive example to inspire subordinates; someone who demonstrates qualities including optimism, self-motivation, compassion, organizational skills, and trustworthiness. 

• Are you a smart, skilled, and safety-minded individual?
• Do you want to work for a respected local company? 
• Can you multitask and manage multiple people and priorities? 
• Want to work in a fast-paced, dynamic growth industry?
• Are you organized, meticulous, and driven to succeed? 
• Enjoy leading others and working with like-minded people who love what they do?

If you answered YES to these questions and are fun, friendly, and focused on ensuring our residents enjoy their experience while living in one of our communities - we want to talk to you!

What’s In It for You

• Sign on bonus
• On-Call Bonus $45-$50
• Bonus compensation: community performance-based bonus eligibility, and referral bonuses
• Paid Training
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Comprehensive full-benefits package including:
  • Paid vacation, personal, and sick time that accrues from day one 
  • Paid off-site and on-the-job training
  • Medical plans (subsidized by HSL), Dental plans, Vision, and Short-Term Disability
  • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan, and 401k retirement plan with 50% match up to 3% of income
• Why choose a career with HSL:
  • You will get the tools, training, and support needed to grow and get better
  • Owner/Operators who make the decisions, not a third-party management company
  • HSL embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity 
  • We strive to provide excellent service and living conditions for every resident
  • Continued growth and expansion in Arizona have made us the industry leader

Role & Responsibilities 

The Maintenance Supervisor will constantly be aware of the physical condition of their assigned community and immediately initiate action to correct unsafe conditions by proactively diagnosing, performing, and assigning all maintenance responsibilities in a safe and efficient manner. 

The ideal candidate will be responsible for creating a positive, coordinated team-based environment and ensuring appropriate scheduling and coverage of all maintenance staff as well as carrying out assigned duties directed by their supervisor, the Community Director. 

The primary roles of the Maintenance Supervisor will be leading the Maintenance team in ensuring a safe community, maintaining the continuity of essential services, performing ongoing facility maintenance, and completing necessary repairs on equipment to guarantee resident comfort.  

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed. 

Main duties for the Maintenance Supervisor will include:

• Instructing, inspiring, and indoctrinating all maintenance staff with a "safety first" attitude and actively leading the development of subordinates
• Inspecting the physical condition of the community and immediately initiating action to correct unsafe conditions
• Ensuring apartments are refurbished and repaired prior to resident occupancy in accordance with HSL standards and all services are completed in detail and on-schedule 
• Performing maintenance tasks personally, delegating responsibilities to Maintenance Technicians, and overseeing and inspecting work performed by Maintenance team
• Conducting regularly scheduled safety meetings with entire staff
• Possessing knowledge of all pertinent contractors, contracts and suppliers, and their services and goods
• Instituting and managing successful system for managing, scheduling, and handling annual apartment inspections and all resident service requests (including emergencies)
• Maintaining and communicating knowledge of pertinent laws, EPA, and OSHA regulations governing property storage and management of hazardous materials including solvents, flammables, caustics, and refrigerants)
• Accurate record-keeping and updating of Hazardous Communication Program (HAZCOM) standards, Material Safety Data Sheets (MSD’s), and records regarding preventive maintenance, service requests (received and completed), work orders, apartment refurbishing, annual inspections, inventories, purchase orders, expenditures, apartment make-ready status, work-in-progress, etc.
• Inspecting and maintaining all tools, equipment, and mechanical systems to ensure they remain in excellent condition including including scheduling and performing minor and routine maintenance 
• Maintaining adequate inventory of spare parts and maintenance materials to handle most common repairs and situations and ensuring proper stock control 
• Performing regular and/or periodic scheduled tests for life safety systems, water irrigation systems, electrical systems, chemical treatment programs, boilers and air conditioning systems, and maintenance equipment based on latest standards, manufacturer recommendations, and operating manuals 
• Scheduling subordinate maintenance personnel and work order requests while still adhering to maintenance priorities and community needs including a standby emergency schedule for evening, weekend, and holiday coverage
• Understanding all maintenance-related aspects of the community including utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, maintenance shops, storage areas, pool systems, etc. 
• Reporting all major repairs and requisitions to Community Director for approval 
• Actively performing and/or adequately delegating the following:
  • Electrical repairs on items such as appliances, fixtures, switches, outlets, circuits, etc. 
  • Plumbing work, such as clearing stoppages, replacing fittings, etc.
  • Replacing broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, locks, etc. 
  • Painting needs across the property (both interior and exterior) 
  • Carpentry work such as fitting doors, freeing windows, replacing and building shelves, etc. 
  • Repairing concrete, masonry, roof, fencing, as required
  • General duties, as needed, including:
    • Custodial and grounds work in common areas (raking, sweeping, shoveling, mopping, vacuuming, emptying trash, cleaning windows, etc.)
    • Basic extermination services, when required 
    • Changing locks and making keys
    • Moving, removing or transferring heavy appliances, abandoned furniture, and equipment as circumstances warrant

Skills & Qualifications 

• Ability to lead a team and supervise skilled and unskilled workers with a focus on workplace safety and adhering to HSL’s high standards 
• In-depth working knowledge of general maintenance practices and repairs (i.e., tile and concrete floors, painting, plastering/drywall patching, basic carpentry, and appliance repairs) 
• Ability to communicate with other maintenance staff, technicians, community staff, vendors, contractors, and residents to understand and diagnose needed repairs and related work
• Tools and equipment requirements including:
  • Basic set of tools (i.e., screwdrivers, pliers, etc.)
  • Essential safety equipment 
  • Wearing goggles, masks, or gloves when working with specific equipment or undertaking maintenance-related tasks 
• Bilingual language skills (i.e., Spanish) not required, but is a plus 
• Expertise and experience of apartment and maintenance-related equipment and processes including:
  • Electrical and plumbing (including water lines) 
  • A/C and heating systems 
  • Appliances (when applicable) 
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring 
  • Roofing, gutters, fasteners 
  • Interior/exterior lights 
  • Fireplaces
  • Ceiling fans 
  • Gas fixtures and appliances (where applicable) 
  • Shutters, doors, cabinets, windows, sliding glass doors 
  • Boiler, gas, and electric 
  • Door locks, P.O. boxes and locks
  • Security systems (where applicable)
  • Ceiling leaks 
  • Walls
  • Pool areas, tile, Jacuzzi, pool 
  • Furniture

Job Requirements

• 40-hour flexible work week:
  • On-call on a rotating basis and for emergencies 
  • Weekly schedule - Weekends are required
• High school diploma / GED or Accredited Vocational School Certificate education or equivalent experience
• 3-5 years of related experience in apartment or building maintenance, property maintenance, construction trades (HVAC, plumbing, electrical, carpentry, etc.), and/or related fields
• Minimum of 1 year maintenance supervisor experience (or supervisor experience in related field) including previous experience leading a diverse team of workers
• EPA Certified for Refrigeration required (Type 2 + core or above)
• Pool Certification (preferred) 
• Background and pre-employment drug screening will be required
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.