Toronto, Ontario, Canada · Hybrid
$75k–$85k/yr
Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem d…
Skills: IT Service Management, Team Leadership, Incident Management, Problem Management, Change Management
Toronto, Ontario, Canada · Hybrid
$80k–$95k/yr
Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem d…
Skills: Copywriting, Oncology Specialization, Campaign Development, HCP Writing, Patient-Facing Materials
Toronto, Ontario, Canada · Hybrid
$100k–$125k/yr
Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem d…
Skills: Copywriting, Team Leadership, Messaging Strategy, Healthcare Compliance, MLR/PRC Review Process
Toronto, Ontario, Canada · On-site
$45/hr–$50/hr
Company Description Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, …
Skills: Marketing Planning, Customer Engagement, Full-funnel Marketing, Agile Methodology, Product Analytics
Toronto, Ontario, Canada · Hybrid
$126k–$169k/yr
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As one of the largest employee-owne…
Skills: Communication Systems Design, Systems Engineering, Project Management, Rail and Transit Infrastructure, Technical Advisory
Toronto, Ontario, Canada · Hybrid
$126k–$169k/yr
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As one of the largest employee-owne…
Skills: Communication Systems Design, Systems Engineering, Project Management, Rail and Transit Infrastructure, Technical Advisory
RevalyToronto, Ontario, Canada · Remote Solely
About Revaly Revaly is the essential infrastructure for payments, protecting revenue, relationships, and the integrity of digital commerce. We make sure what you earn, you keep. Our platform helps performance-driven busi…
Skills: B2B SaaS Sales, Fintech, Payment Orchestration, Consultative Selling, Pipeline Management
Toronto, Ontario, Canada · Hybrid
$65k–$80k/yr
The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers. At Car…
Skills: Customer Success, Project Management, Account Management, Data Analysis, Consulting
Toronto, Ontario, Canada · Hybrid
$110k–$135k/yr
Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem d…
Skills: Medical Writing, Scientific Storytelling, Clinical Data Interpretation, Literature Review, Manuscript Development
Toronto, Ontario, Canada · Hybrid
$90k–$102k/yr
Company Description About MUFG Investor Services Experience something Brilliantly Different. At MUFG Investor Services, we partner with some of the world’s most sophisticated public and private funds to help them operate…
Skills: Fund Administration, Data Migration, Client Onboarding, Advanced Excel, Accounting Principles
Toronto, Ontario, Canada · On-site
We do have a job opening for Business Intelligence Specialist - Senior for our direct client State of Ontario. The position details are given below: Job Details: Job ID: RQ10945 - Business Intelligence Specialist - Senio…
Skills: Data Warehousing, Power BI, DAX, Power Query, ETL
Toronto, Ontario, Canada · Hybrid
We do have a job opening for Business Analyst - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11067 - Business Analyst - Senior Client : Land & Resources C…
Skills: Business Analysis, Agile Methodology, Requirements Gathering, Backlog Refinement, Sprint Ceremonies
Toronto, Ontario, Canada · Hybrid
We do have a job opening for Solutions Designer - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11023 - Solutions Designer - Senior Client : Land & Resourc…
Skills: Informatica PowerCenter, Informatica Cloud (IDMC), Data Architecture, Data Integration, Data Modeling
Toronto, Ontario, Canada · On-site
We do have a job opening for Program Manager - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11053 - Program Manager - Senior Client : Justice Technology S…
Skills: Executive Communication, Strategic Planning, Program Management, PMLC, RFB Development
Toronto, Ontario, Canada · On-site
We do have a job opening for Project Manager/Leader - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11171 - Project Manager/Leader - Senior Client : Health…
Skills: Project Management, I&IT Transformational Projects, Public Sector Healthcare, Requirements Gathering, PMI Standards
Toronto, Ontario, Canada · On-site
We do have a job opening for Business Analyst - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11094 - Business Analyst - Senior Client : Government Service…
Skills: Business Analysis, Requirements Gathering, JAD Sessions, Process Mapping, Use Case Modeling
Toronto, Ontario, Canada · On-site
$150k–$225k/yr
The Opportunity The Client Partner is responsible for managing and growing strategic client relationships across assigned accounts. Acting as the primary business point of contact, the Client Partner will oversee the ent…
Skills: Client Relationship Management, Account Growth, Revenue Expansion, Stakeholder Management, Executive Engagement
Toronto, Ontario, Canada · On-site
We do have a job opening for Project Manager/Leader - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ10960 - Project Manager/Leader - Senior Client : Justic…
Skills: Project Management, Agile Methodology, Waterfall Methodology, Hybrid Delivery, Stakeholder Engagement
Toronto, Ontario, Canada · Hybrid
$70k–$103k/yr
Company Description Experience something Brilliantly Different with a career with MUFG Investor Services. Who are we? MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, p…
Skills: SQL Server Reporting Services (SSRS), SQL, Stored Procedures, Data Analysis, Financial Product Knowledge
Toronto, Ontario, Canada · On-site
$120k–$150k/yr
Company Description Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis. Egis is experiencing substantial growth in North America, now made up of over 1,000 engineers…
Skills: Roadway Lighting Design, AutoCAD, Civil 3D, Canadian Electrical Code, Photometric Layouts
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the day-to-day IT help desk operations and manage the front-line support team to ensure high-quality technical assistance. Oversee the Tech Lounge experience and implement service management disciplines to scale support quality as the company grows.
Requires 5+ years of experience in technical support and service desk operations, with at least 2 years in a leadership or supervisory role. Must have proven experience managing ticket queues, SLAs, and ITSM platforms like ServiceDesk+.
The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
Office Tech is the team behind the technology experience at Klick. We help Klicksters stay connected, productive, secure, and ready to do their best work—wherever work happens. Our Fixanators work from the Tech Lounge, a welcoming support space that’s part help desk, part hangout, and unmistakably Klick. It’s where Klicksters can get help, ask questions, and connect with a team that believes technology support should feel approachable, human, and helpful. We’re not the department of “no.” We’re here to make things work, make them better, and create a technology experience built on reliable systems, thoughtful service, and continuous improvement.
The Service Manager leads our day-to-day IT help desk and directly manages our Fixanators — the front-line team that supports every Klickster across devices, access, applications, collaboration tools, and workplace technology. The Service Manager makes sure people get timely, helpful, human support while building the habits, systems, reporting, and team culture that allow service quality to scale as Klick grows.
The Service Manager is also responsible for the Tech Lounge experience. This space will be your team's home base and one of the most visible expressions of Office Tech culture. You will help keep it welcoming, useful, organized, energetic, and true to Klick — a place where great service feels approachable, human, and maybe even fun.
This is not a back-office ticket-policing role. Yes, queues, SLAs, incidents, problems, changes, knowledge, and reporting matter. But they are tools, not the mission. The mission is to create an exceptional technology service experience for exceptional people.
This posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $75,000 - $85,000. The final amount offered will be determined based on several factors such as a candidate’s work location, their unique skill set, education, and prior work experience.
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.
There's something different here.
Established in 1997, Klick Health is the world’s largest independent commercialization partner for life sciences, focused on hacking the boundaries of health by developing, launching, and supporting life sciences brands to achieve their full potential. Klick provides best-in-class marketing and advertising, media strategy and purchasing, medical affairs and medical communications, value and market access services, as well as technology and analytics consulting among its specialized offerings. Klick’s client service is rooted in deep medical and scientific understanding, enabled by nearly 250 post-graduate, in-house medical experts; unrivaled decision sciences capabilities; and innovative, results-driven creative. We believe that when your people are the center of gravity, clients are the ultimate beneficiaries. Success, in its highest form, is always mutual. Our culture of kindness and high performance attracts innovators and leaders who care about doing the best work possible in an environment that supports their rapid growth. Together, we can turn any problem into a potentially life-changing opportunity.
Offices: 175 Bloor Street East, Toronto, Ontario M4W 3R8, CA · 240 W 40th St, 12th Floor, New York, NY 10018, US · 510 Walnut St, 13th Floor, Philadelphia, Pennsylvania 19106, US · 30 Stamford Street, London, SE1 9LQ, GB · 109 North Bridge Road, #05-21, Singapore, 179097, SG
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