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Full-time
professional certificate
Paramedical coverage, Group insurance, Hybrid work model, Career growth opportunities, Education support, Personal development programs
Posted 12d ago
~40 hrs/week
Responsibilities
The Senior Trade Compliance Specialist will manage the end-to-end Canadian adjustment process under CARM and serve as the primary subject matter expert for complex customs inquiries. This role also involves providing strategic guidance, mentorship to junior staff, and delivering educational content to clients.
Requirements
Candidates must hold a Licensed Customs Broker (LCB) designation and possess 7–10 years of progressive experience in Canadian customs brokerage. Deep knowledge of the Customs Act, Customs Tariff, SIMA, and CARM environment is essential for this senior-level position.
Full job description
About JORI Logistics
At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can focus on what matters most—growing their businesses.
As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. Since 1992, we’ve provided turnkey logistics services including Canadian and U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more.
For more information about our team and services, please visit our website.
About the Opportunity
JORI Logistics is seeking a highly experienced Senior Canadian Team Lead/Customs Rater.
Reporting directly to the Manager of Canadian Operations, This position goes beyond day-to-day execution and plays a critical role as an educator, mentor, and strategic advisor to both internal teams and external clients.
The ideal candidate is a proactive, self-directed leader with deep regulatory expertise who can mitigate risk, improve compliance accuracy, and provide trusted guidance to both operations and client stakeholders. Your responsibilities include, but are not limited to:
Customs Rating
Ensure all CAD are prepared accurately and submitted within CBSA pre- and post-payment timelines
Harmonized System Tariff Classification
Freight, Canadian Customs, and U.S. Customs processes and procedures
Trade agreements
Import and export of goods in various industries
Customer service or account management
Cargowise or equivalent business intelligence software platforms (asset)
A positive attitude and solutions-focused customer satisfaction in a fast-paced environment
Proficient knowledge of MS Office, and CRM best practices
Corrections and Adjustment process under CARM considered an asset.
Conduct root cause analysis to identify error trends and implement corrective actions
Provide training and guidance to internal teams to reduce recurring discrepancies
Provide expert mentorship, guidance, and support to junior team members and operations staff
About You
Required
Minimum 7–10 years of progressive experience in Canadian customs brokerage and trade compliance
Deep working knowledge of the Customs Act, Customs Tariff, SIMA, and OGD/PGA requirements
Extensive hands-on experience managing CAD adjustments (formerly B2s) and CBSA compliance verifications within the CARM environment
Exceptional verbal, written, and presentation skills, with the ability to translate complex regulations into actionable business guidance
Strong ability to operate autonomously while collaborating cross-functionally
Designation CCS (Certified Customs Specialist), CTCS (Certified Trade Compliance Specialist), or any professional customs designation.
Assets / Preferred
Experience delivering client webinars, training sessions, or compliance presentations
What We Offer
As a productive member of our team, you will be rewarded with a competitive annual salary, as well as a range of attractive benefits, including:
Paramedical coverage and benefits
Group insurance
Work flexibility with our hybrid work model in Calgary
Career growth opportunities with our international portfolio
Education support and personal development programs
Reimbursement for home office equipment set up
An opportunity to join a family-first, tight-knit team with incredible culture!
Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!
Transforming logistics into a competitive advantage for importers and exporters
Industry
International Trade and Development
Company size
51-200 employees
Founded
1992
Headquarters
Calgary, Alberta
LinkedIn followers
2,414
We are a Calgary based Canadian customs broker and freight forwarder offering services to non-resident and resident importers. While we specialize in the Canadian market we are able to move goods anywhere in the world. If necessary we can have the duty paid with the bill coming back to you so that you are able to sell as if you are in your customers' country. All of our customers are assigned an individual customer service representative who is trained, and familiar with, your unique needs.
Offices: 44 Ave NE, 1323, Calgary, Alberta, CA · Stonehill Dr NE, 11500, Calgary, Alberta T3N, CA · Vantage Pkwy W, 15355, Houston, Texas 77032, US · Archbishop Reyes Avenue, 12L, Cebu, Central Visayas 6000, PH
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