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Responsible for the end-to-end order management process from entry to delivery for German-speaking customers. Coordinates internal communication with logistics, sales, and production to ensure seamless fulfillment.
Requires fluency in German and English with proven experience in customer service or order management. Proficiency in ERP systems like SAP and a customer-focused approach are essential.
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are now looking for an Order Management Specialist, German Speaker to join our Order Management Merchants team in UPM Business HUB Poland in Wrocław
Greetings from your future manager
“Hi, you are welcome to join our Order Management Team! In the role of OM specialist, you will be responsible for handling order management tasks starting from order entry to successful delivery to customer. You will be moreover coordinating internal as well as external communication related to order fulfillment. If you are enthusiastic and openminded team-player, who likes to work with people and who would like to communicate at work in German and in English on daily basis – we are waiting for you in our UPM family!” – Justyna Gościniak, Team Leader, Order Management
What you will do
Process customer orders accurately and efficiently in the company's ERP system
Communicate proactively with German-speaking customers regarding order status, delivery schedules, and product availability
Resolve order-related inquiries, issues, and complaints from customers in a timely and professional manner
Collaborate with internal departments such as logistics, sales, and production to ensure seamless order fulfillment
Maintain accurate customer records and order documentation
Identify opportunities for process improvement within order management
Participate in team meetings and contribute to a positive and productive work environment
Who you are
You are fluent in spoken and written German and English
You have proven experience in customer service, order management, or a similar administrative role
You have strong communication and interpersonal skills
You have excellent attention to detail and accuracy
You are proficient in using ERP systems (e.g., SAP) and the Microsoft Office Suite
You are able to work independently and as part of a team in a fast-paced environment
You have a problem-solving attitude and a customer-focused approach
You have prior experience in the paper or forest products industry, which is considered an asset
This is what we offer to you
A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional information about the position
This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.
The position holder will report to Team Leader, Order Management.
How to apply
To apply, please submit your CV and cover letter by July 19, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499.
Learn more about how to apply from our Careers page.
Country-specific information
If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.
UPM business information
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are, check out this page!
#UPM #materialsolutions #WeRenewTheEveryday
#LI-HYBRID
#LI-DNP
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM – we renew the everyday.
Offices: Alvar Aallon katu 1, PO Box 380, Helsinki, FI 00101, FI · Alvar Aallon katu 1, Helsinki, Southern Finland 00100, FI
There are currently 82 open administrative positions in Wrocław, Poland listed on Clera. New openings are added daily as companies post roles.
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