Wichita, Kansas, United States · On-site
Description Title: Customer Service Representative Reports to: Branch Manager Job Type: Full-Time Location: Wichita, KS Come join our team and open the door to an amazing career at Cheney Door Company! We have an immedia…
Skills: Customer service, Appointment scheduling, Communication skills, Problem-solving, Data entry
Wichita, Kansas, United States · On-site
$60k–$80k/yr
Description Benefits Paid Time Off (PTO)Paid Holidays + 1 Floating Holiday of YOUR ChoiceMedical, Dental, and Vision Insurance Options401(k) Retirement Plans + Employer Match100% Company-paid Basic Life Insurance, Short …
Skills: Business Systems Analysis, Requirements Gathering, Workflow Documentation, User Acceptance Testing (UAT), ERP Support
Wichita, Kansas, United States · On-site
At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen o…
Skills: Investment products, Insurance products, Financial services, Brokerage, Client relationship management
Wichita, Kansas, United States · On-site
Job Title: Para Sped High Incidence Position Function: Under the supervision of an administrator and direction of a certificated/licensed staff, assist the teacher in the education of students including instructional ass…
Skills: Classroom management, Instructional assistance, Behavior intervention, Student supervision, Individual Education Plan (IEP) implementation
Wichita, Kansas, United States · On-site
$17/hr–$20/hr
Accounts Receivable Specialist - Accounts Receivable Specialist: An opportunity to join our nonprofit and make a difference. Our A/R Specialist serves in a key role with our accounting team. Responsible for processing bi…
Skills: Billing, Invoicing, Data entry, Spreadsheet skills, Communication skills
Wichita, Kansas, United States · On-site
Credentialing Lead This position is ON-SITE only, NOT remote. Position Summary The Credentialing Lead is responsible for overseeing and executing complex provider credentialing activities across multiple states and payer…
Skills: Provider Credentialing, Payer Enrollment, Regulatory Compliance, Multi-state Licensure, Escalation Management
Jump Start Stores, Inc.Wichita, Kansas, United States · On-site
Job DetailsJob Location: Jump Start Stores, Inc-Corporate Office - WICHITA, KS 67211Position Type: Full TimePosition Summary The Recruiter/Human Resources Generalist is responsible for managing the full-cycle recruitment…
Skills: Full-cycle recruiting, Human resources generalist, Employee relations, Onboarding, Performance management
Wichita, Kansas, United States · On-site
PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and develop…
Skills: Retail management, Sales management, Customer service, Merchandising, Inventory management
Wichita, Kansas, United States · On-site
Credentialing Lead This position is ON-SITE only, NOT remote. Position Summary The Credentialing Lead is responsible for overseeing and executing complex provider credentialing activities across multiple states and payer…
Skills: Provider Credentialing, Payer Enrollment, Recredentialing, Regulatory Compliance, Accreditation Standards
Wichita, Kansas, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security procedures, Visitor management, Access control, Customer service, Incident response
Wichita, Kansas, United States · On-site
Position Summary: The Materials Coordinator will be responsible for receiving, storing, and issuing materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports…
Skills: Inventory Management, Warehouse Operations, Receiving, Stockroom Management, Cycle Counting
Wichita, Kansas, United States · On-site
$48k–$52k/yr
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Exper…
Skills: Training Delivery, Curriculum Development, Contact Center Operations, Presentation Skills, Performance Monitoring
Butler County, Kansas, United States · On-site
$32/hr–$38/hr
Overview Key Rehab is looking for a Part Time, Program Coordinator-PTA to join our team in a SNF setting. Rate Range: $32-38/hr Apply today to qualify for a $1,500 sign on bonus! Education:-Required: Completion of an acc…
Skills: Therapy, Program coordination, Staffing, Scheduling, Geriatric care
Wichita, Kansas, United States · On-site
Company: Compassus Build a Rewarding Career with Compassus At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, res…
Skills: Program support, Administrative support, Communication, Team collaboration, Patient care support
Wichita, Kansas, United States · On-site
$50k–$60k/yr
About Us: Wichita Country Club is one of the oldest and most esteemed country clubs in the region, dedicated to offering an exceptional lifestyle experience for our community. We pride ourselves on maintaining top-tier f…
Skills: Leadership, Event planning, Team management, Staff training, Inventory management
Wichita, Kansas, United States · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Phlebotomy, Venipuncture, Capillary techniques, Specimen collection, Data entry
Wichita, Kansas, United States · Remote OK
Location: Remote in Brownsville, TX; Oakland, FL; and Wichita, KS only Customer Service Representative (Response Operator) Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based service…
Skills: Customer Service, Call Center Operations, Data Entry, Written Communication, Case Management
Wichita, Kansas, United States · On-site
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Phlebotomy, Venipuncture, Capillary techniques, Specimen collection, Data entry
Wichita, Kansas, United States · Remote Solely
Location: Remote in Brownsville, TX; Oakland, FL; and Wichita, KS only Customer Service Representative (Portal Operator) Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services …
Skills: Customer Service, Data Entry, Portal Processing, Documentation, Confidentiality
Wichita, Kansas, United States · On-site
Credentialing Lead This position is ON-SITE only, NOT remote. Position Summary The Credentialing Lead is responsible for overseeing and executing complex provider credentialing activities across multiple states and payer…
Skills: Provider Credentialing, Payer Enrollment, Multi-state Licensure, Compliance Management, Primary Source Verification
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The Customer Service Representative acts as the primary point of contact for customers across multiple channels to resolve inquiries and coordinate service appointments. This role involves managing customer interactions, capturing leads, and collaborating with dispatch and field teams to ensure operational efficiency.
Candidates must have at least one year of customer service experience and a high school diploma or equivalent. Proficiency in Microsoft Office and strong organizational and communication skills are required for this role.
Description
Title: Customer Service Representative
Reports to: Branch Manager
Job Type: Full-Time
Location: Wichita, KS
Come join our team and open the door to an amazing career at Cheney Door Company! We have an immediate need for a Customer Service Representative at our Wichita, KS location.
Cheney Door Company is one of Kansas’ largest garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.
Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise.
The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is responsible for delivering exceptional customer experience while supporting efficient appointment scheduling, customer issue resolution, lead capture, and service coordination across multiple brands and locations.
Operating within the Contact Center Operations organization, the CSR plays a critical role in supporting customer satisfaction, operational efficiency, appointment conversion, and service opportunity capture throughout the customer lifecycle. Successful CSRs demonstrate strong communication skills, ownership, urgency, operational awareness, and the ability to guide customers through service-related needs with professionalism and empathy.
This role partners closely with dispatch, branch operations, field teams, and leadership to deliver a consistent and efficient customer experience. CSRs are expected to take ownership of customer interactions and support timely, accurate, and effective resolution whenever possible during the initial customer contact.
o Professionally handle inbound and outbound customer interactions across phone, chat, email, SMS, and web inquiry channels.
o Deliver a positive, empathetic, and solution-oriented customer experience during every interaction.
o Resolve customer inquiries efficiently while minimizing unnecessary transfers or repeat contacts.
o Take ownership of customer interactions through appropriate resolution, scheduling, escalation, or warm handoff.
o Effectively manage multiple customer conversations and workflows in a fast-paced contact center environment.
o Maintain professionalism, accuracy, and responsiveness while balancing customer experience and operational expectations.
o Schedule service appointments, maintenance visits, inspections, estimates, and installation consultations.
o Utilize effective diagnostic questioning to identify customer needs and support accurate service scheduling on the first interaction whenever possible.
o Gather accurate customer and service information to support technician routing and dispatch coordination.
o Coordinate with dispatch and operations teams to support schedule efficiency and customer satisfaction.
o Capture complete and accurate lead and customer information within company systems.
o Support conversion of inbound inquiries into booked appointments through effective communication and call ownership.
o Identify opportunities for additional services, maintenance programs, inspections, or product consultations when appropriate.
o Perform outbound follow-up calls related to web inquiries, missed calls, appointment confirmations, reschedules, and customer outreach initiatives.
o Support abandoned call recovery and follow-up activities in alignment with operational procedures.
o Ability to navigate multiple computer systems, applications, and communication platforms simultaneously.
o Proficiency with Microsoft Office applications, including Outlook, Teams, and basic data entry functions.
o Experience using contact center platforms, dialers, phone systems, CRM systems, or customer communication software preferred.
o Strong keyboarding, computer navigation, and multitasking skills in a fast-paced environment
o Ability to learn and adapt to new technologies, systems, and operational tools
CSRs are expected to consistently meet established performance standards related to:
o Customer experience and quality assurance
o First-call resolution and effective call ownership
o Appointment booking and lead handling effectiveness
o Productivity and responsiveness across communication channels
o Accuracy of customer documentation and scheduling
o Attendance, punctuality, and schedule adherence
o Compliance with company workflows, procedures, and operational standards.
We are proud to offer a robust benefits package to our team members including:
At Cheney Door, we base our actions on the following core values and request the same from all team members:
· Teamwork – we operate as a team and succeed together.
· Grit – we have the courage, strength, and character to persevere.
· Sincerity – we are transparent and trustworthy.
· Development – we strive for continuous improvement, both professionally and personally
GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.
We are an (EOE) Equal Opportunity Employer.
Offices: 448 N Front St, Salina, KS 67401, US · Rt 1, Cheney, Kansas 67025-0000, US
There are currently 495 open administrative positions in Wichita, KS listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Wichita Public Schools - USD259, Ascension, Friends University Athletics, MCI, The Fidelity Bank, among others. Browse the listings above to see every active employer.
Yes — 33 of the 495 open administrative positions offer remote or hybrid work (15 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
