Job Description YOUR ROLE AS A: We are looking for a detail-oriented and customer-focused Refund Payment Operations Executive to support daily refund processing and payment-related operations. The ideal candidate must be…
Skills: Mandarin Proficiency, English Proficiency, Refund Processing, Payment Operations, Reconciliation
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Marriott International Hotels, Inc.
Chief Steward
Sepang, Selangor, Malaysia · On-site
Mid level
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Other
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The role involves processing customer refund requests accurately within agreed service levels and investigating payment failures or rejected transactions. The executive will also support reconciliation and liaise with banks and regional teams.
Requirements
Candidates should hold a Diploma or Bachelor's degree in Business, Finance, or Accounting, with fresh graduates encouraged to apply. Fluency in Mandarin and English is required, while proficiency in Bahasa Malaysia is an advantage.
Full job description
Job Description
YOUR ROLE AS A:
We are looking for a detail-oriented and customer-focused Refund Payment Operations Executive to support daily refund processing and payment-related operations. The ideal candidate must be proficient in Mandarin and English to liaise with internal and external stakeholders, including banks and regional teams, while ensuring refunds are processed accurately and within agreed service levels.
WHAT YOU’LL CHAMPION:
Process customer refund requests accurately and within SLA.
Investigate and resolve refund-related issues, including payment failures and rejected transactions.
Support reconciliation
WHO YOU ARE:
Diploma or Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
Fresh graduates are encouraged to apply. Experience in payment operations, refunds, finance operations, or customer service is an added advantage.
Fluent in Mandarin (spoken and written) and English. Ability to communicate in Bahasa Malaysia is an advantage.
Strong analytical and problem-solving skills.
Excellent attention to detail with high accuracy in data processing.
Good communication
Able to work independently and in a fast-paced environment.
Proficient in Microsoft Excel and other Microsoft Office applications.
Available to work on a contract basis for 6 months
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
It all starts here. 25 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone.
We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping.
If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
Offices: AirAsia Berhad, RedQ, Jalan Pekeliling 5, KLIA2, Sepang, Selangor Darul Ehsan 64000, MY
How many Administrative jobs are open in Sepang, Malaysia right now?
There are currently 79 open administrative positions in Sepang, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Sepang, Malaysia?
Companies currently hiring include RBCx, AIA, AirAsia, Accor, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Sepang, Malaysia?
Yes — 8 of the 79 open administrative positions offer remote or hybrid work (0 remote, 8 hybrid).
How do I apply for Administrative jobs in Sepang, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.